Receipt and card were in stolen wallet.. Unable to return defective item in-store??

I purchased a pair of bluetooth headphones from a local bestbuy (In-store). They turned out to be defective and static-y and I need to return them. The catch is between the time of purchase (about a week ago), my wallet was stolen, which contained both the debit card that was used in the purchase and the receipt for the item. I took the item back into the original store, and after some discussion they said they could not accept a return because I did not have the original card used in the transaction. I did have a replacement card already, which is linked to the same account, but the 16-digit number obviously is different than it was.
Getting my wallet stolen was not my fault, and I think it would be ridiculous to be stuck with headphones that were sold defective to me. What can I do or say to get best-buy to accept my return?? I would even accept store credit at this point. I have been attempting to locate the numbers from the old card as they said they could look up the purchase history with that information, but I am not having much luck there.
Also, how can they not have a record of my purchase under my name, phone number, or scan of the barcode on the item? What did they take that information for if they arent using it for transaction records???
Solved!
Go to Solution.

Hello there cliMAKtic-
I don’t know a guy that doesn’t live in total fear of having their wallet stolen and having to go through all the hassles when it happens. After all, besides fashion, why else would there be chain wallets?
All kidding aside, I can only imagine how much of a pain it must have been to have your wallet stolen and not being able to return your headphones because you no longer had the receipt certainly didn’t help. That being said, Best Buy does require a receipt be present for all return and exchanges per our Return/Exchange Promise found here. However, we generally should be able to help you locate your purchase depending on what information you can provide us. Debit card purchases usually can be found, so I’m surprised the associate you spoke with at the store wasn’t able to locate it.
In the end, it sounds like the advice that autotech and RealGeorge gave you helped out and you were able to get your product returned. I’m glad to hear that everything worked out.
Thanks for connecting with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
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http://support.apple.com/kb/ht2526
iCloud: Locate your device on a map
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http://www.stolen-property.com/report-stolen-ipad.php
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http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
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http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
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Receipt and card were in stolen wallet.. Unable to return defective item in-store??

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