Receive "500 Internal Server Error" message

I receive the following message when trying to login to a website. I've deleted all cookies, passwords, etc associated with this site with no luck.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Error Message Received:
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
IBMHTTPServer at www26.anthem.com Port 81

HI,
It's the website, not your browser or connection.
http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm
Try here: http://www.anthem.com/
Carolyn

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    Get ‘500 Internal Server Error’ during SIP INVITE - cause 44
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    Cisco 2811 running (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T3, RELEASE SOFTWARE (fc2)
    NAME: "2811 chassis", DESCR: "2811 chassis" PID: CISCO2811
    NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE Switch" PID: HWIC-D-9ESW
    NAME: "WIC/VIC/HWIC 1 Power Daughter Card", DESCR: "9-Port HWIC-ESW Power Daughter Card" PID: ILPM-8
    NAME: "Two port E1 voice interface daughtercard on Slot 0 SubSlot 2", DESCR: "Two port E1 voice interface daughtercard" PID: VWIC-2MFT-E1=
    NAME: "Two port E1 voice interface daughtercard on Slot 0 SubSlot 3", DESCR: "Two port E1 voice interface daughtercard" PID: VWIC-2MFT-E1=
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 0 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "High Density Voice2 Network module with on board two port interface  on Slot 1", DESCR: "High Density Voice2 Network module with on board two port interface " PID: NM-HDV2-2T1/E1
    NAME: "2nd generation two port EM voice interface daughtercard on Slot 1 SubSlot 0", DESCR: "2nd generation two port EM voice interface daughtercard" PID: VIC2-2E/M
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 2", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 3", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 5", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
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          2 0.057246    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
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                    Session ID: 8759
                    Session Version: 6996
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                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 18710 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 18710
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                   MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
          4 0.089917    10.194.154.136        171.68.115.156        SIP/SDP  Status: 200 OK, with session description
    Frame 4 (1116 bytes on wire, 1116 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
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        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41a-100875-517454db
            From: <sip:[email protected]:5060>;tag=82f4a00-9c7344ab-13c4-45026-41a-4ea64c5a-41a
            To: <sip:[email protected]:5060>;tag=48645D8-1175
            Date: Wed, 08 Sep 2010 20:47:49 GMT
            Call-ID: 80e4f50-9c7344ab-13c4-45026-41a-10aff3f4-41a
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
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                    [Message: Unrecognised SIP header (Remote-Party-ID)]
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                    [Group: Undecoded]
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            Supported: replaces
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
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            Content-Disposition: session;handling=required
            Content-Length: 264
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                    Session Start Time: 0
                    Session Stop Time: 0
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                    Media Port: 18710
                    Media Protocol: RTP/AVP
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                Connection Information (c): IN IP4 10.194.154.136
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                    Media Attribute Fieldname: rtpmap
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                    MIME Type: G729
                    Sample Rate: 8000
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                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                    MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
         7 1.661867    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
    Frame 7 (469 bytes on wire, 469 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 100 Trying
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100eca-13593e22
            From: <sip:[email protected]:5060>;tag=82f4b98-9c7344ab-13c4-45026-41c-669825d-41c
            To: <sip:[email protected]:5060>
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5138-9c7344ab-13c4-45026-41c-3f6bfc7-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow-Events: telephone-event
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Length: 0
    No.     Time        Source                Destination           Protocol Info
          8 1.676056    10.194.154.136        171.68.115.156        SIP/SDP  Status: 183 Session Progress, with session description
    Frame 8 (1107 bytes on wire, 1107 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 183 Session Progress
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100eca-13593e22
            From: <sip:[email protected]:5060>;tag=82f4b98-9c7344ab-13c4-45026-41c-669825d-41c
            To: <sip:[email protected]:5060>;tag=4864C1C-10F8
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5138-9c7344ab-13c4-45026-41c-3f6bfc7-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
                [Expert Info (Note/Undecoded): Unrecognised SIP header (Remote-Party-ID)]
                    [Message: Unrecognised SIP header (Remote-Party-ID)]
                    [Severity level: Note]
                    [Group: Undecoded]
            Contact: <sip:[email protected]:5060>
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Type: application/sdp
            Content-Disposition: session;handling=required
            Content-Length: 264
        Message Body
            Session Description Protocol
                Session Description Protocol Version (v): 0
                Owner/Creator, Session Id (o): CiscoSystemsSIP-GW-UserAgent 7991 6854 IN IP4 10.194.154.136
                    Owner Username: CiscoSystemsSIP-GW-UserAgent
                    Session ID: 7991
                    Session Version: 6854
                    Owner Network Type: IN
                    Owner Address Type: IP4
                    Owner Address: 10.194.154.136
                Session Name (s): SIP Call
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 17660 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 17660
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                    MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
         10 1.700567    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
    Frame 10 (471 bytes on wire, 471 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 100 Trying
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100f04-2fde97a9
            From: <sip:[email protected]:5060>;tag=82f4d30-9c7344ab-13c4-45026-41c-5c20b753-41c
            To: <sip:[email protected]:5060>
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5320-9c7344ab-13c4-45026-41c-7fbe4865-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow-Events: telephone-event
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Length: 0
    No.     Time        Source                Destination           Protocol Info
         11 1.726376    10.194.154.136        171.68.115.156        SIP/SDP  Status: 200 OK, with session description
    Frame 11 (1114 bytes on wire, 1114 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 200 OK
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100eca-13593e22
            From: <sip:[email protected]:5060>;tag=82f4b98-9c7344ab-13c4-45026-41c-669825d-41c
            To: <sip:[email protected]:5060>;tag=4864C1C-10F8
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5138-9c7344ab-13c4-45026-41c-3f6bfc7-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
                [Expert Info (Note/Undecoded): Unrecognised SIP header (Remote-Party-ID)]
                    [Message: Unrecognised SIP header (Remote-Party-ID)]
                    [Severity level: Note]
                    [Group: Undecoded]
            Contact: <sip:[email protected]:5060>
            Supported: replaces
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Type: application/sdp
            Content-Disposition: session;handling=required
            Content-Length: 264
        Message Body
            Session Description Protocol
                Session Description Protocol Version (v): 0
                Owner/Creator, Session Id (o): CiscoSystemsSIP-GW-UserAgent 7991 6854 IN IP4 10.194.154.136
                    Owner Username: CiscoSystemsSIP-GW-UserAgent
                    Session ID: 7991
                    Session Version: 6854
                    Owner Network Type: IN
                    Owner Address Type: IP4
                    Owner Address: 10.194.154.136
                Session Name (s): SIP Call
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 17660 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 17660
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                    MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
         13 1.727645    10.194.154.136        171.68.115.156        SIP      Status: 500 Internal Server Error
    Frame 13 (526 bytes on wire, 526 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 500 Internal Server Error
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100f04-2fde97a9
            From: <sip:[email protected]:5060>;tag=82f4d30-9c7344ab-13c4-45026-41c-5c20b753-41c
            To: <sip:[email protected]:5060>;tag=4864C50-3C3
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5320-9c7344ab-13c4-45026-41c-7fbe4865-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow-Events: telephone-event
            Server: Cisco-SIPGateway/IOS-12.x
            Reason: Q.850;cause=44
                Reason Protocols: Q.850
                Cause: 44(0x2c)[Requested circuit/channel not available]
            Content-Length: 0
    Thanks!
    -John

    Since it appears you are a Cisco Employee, my recommendation is that you use the many internal resource available to you (including, but not limited to) , like TAC access, internal forums, team leaders, etc.
    This not to give the casual reader, the impression that the best source of support at Cisco is a customer's public forum.

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