Receive continual error messages after downloading Adobe Acrobat Pro; cannot open

I had downloaded Adobe Acrobat XI Pro as a trial and it worked just fine. Just purchased it/upgraded as a subscription last week and I receive a "download completed successfully" message, but when trying to open, get an error message saying the program closed unexpectedly. I have uninstalled and reinstalled several times to receive the same message. Here is the error message I receive. What is the best way to get actual help from Adobe Acrobat XI Pro staff? I received an email from Sara Forsberg at Acrobat.com telling me to wait until my order was complete, and after a week it should certainly be complete by now - still same error message. Very frustrating given the cost of the program and that it is 100% useless so far. Need actual customer service at this point please.

I suggest that you Contact Customer Care - click on the Still need help? button to chat with an agent.
If you need more help from the forums, please post in the Acrobat forum; this is the forum for the Acrobat.com online service.

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