Receive error 21 when trying to install lightroom cc 2015 using creative cloud
On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21. Any ideas what to do??
I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
I'm on Mac OSX 10.10.3
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Hi Guys,
I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
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I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
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Can someone please help?
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Cheers,Hi ,
I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Regards
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Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
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Date/Time: 2013-06-13 15:50:24.666 -0700
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 1414734 sec
Crashes Since Last Report: 30
Per-App Crashes Since Last Report: 5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
VM Regions Near 0x8:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
__TEXT 0000000000001000-0000000000007000 [ 24K] r-x/rwx SM=COW /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AIR 0x02b43f72 0x2800000 + 3424114
1 com.adobe.AIR 0x02909628 0x2800000 + 1087016
2 com.adobe.AIR 0x02909853 0x2800000 + 1087571
3 com.apple.AppKit 0x95544970 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 255
4 com.apple.AppKit 0x952ec824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
5 libobjc.A.dylib 0x9a3c9628 -[NSObject performSelector:withObject:withObject:] + 77
6 com.apple.Foundation 0x94e4473a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
7 com.apple.Foundation 0x94e44291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
8 com.apple.Foundation 0x94e4408e _NSAppleEventManagerGenericHandler + 173
9 com.apple.AE 0x97aeda35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
10 com.apple.AE 0x97ac2fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
11 com.apple.AE 0x97ac2e7d aeProcessAppleEvent + 318
12 com.apple.HIToolbox 0x9222fc58 AEProcessAppleEvent + 100
13 com.apple.AppKit 0x952e8d4d _DPSNextEvent + 1655
14 com.apple.AppKit 0x952e81dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
15 com.apple.AppKit 0x952de63c -[NSApplication run] + 855
16 com.adobe.AIR 0x0280a772 0x2800000 + 42866
17 com.adobe.AIR 0x0280aab8 0x2800000 + 43704
18 libobjc.A.dylib 0x9a3c95d3 -[NSObject performSelector:withObject:] + 70
19 com.simplediagrams2 0x00002f97 start + 2567
20 com.simplediagrams2 0x000025c5 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9263d9ae kevent + 10
1 libdispatch.dylib 0x97b75c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97b757a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x997810e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.adobe.AIR 0x02d1b13f 0x2800000 + 5353791
4 com.adobe.AIR 0x02d60c0e 0x2800000 + 5639182
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9263d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x9263d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02b43f55 ecx: 0x95b40466 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffef18 ebp: 0xbfffee58 esp: 0xbfffeda0
ss: 0x00000023 efl: 0x00210282 eip: 0x02b43f72 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000008
Logical CPU: 1Hi Daniel,
Could you post or send me ([email protected]) the entire crash log? I'll at least need the binaries section so I can properly symbolicate the log.
Thanks,
Chris -
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This also work100%
Removing and reinstalling iTunes and other software components
If applicable, disconnect any iPod or iOS device and close Microsoft Outlook.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later).
Remove all of these items in the following order:
iTunes
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Apple Mobile Device Support (see note 1 below)
iCloud (if present)
MobileMe (if present) (see note 2 below)
Bonjour
Apple Application Support
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C:\Program Files\Bonjour
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C:\Program Files\iPod
C:\Program Files\iTunes
also on 64-bit systems:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple
C:\Program Files (x86)\iPod
C:\Program Files (x86)\iTunes
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Message was edited by: Bill Hunt -
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Sorry to be dense, but what happens when you do exactly as the message instructs?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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