Receive error messaage when loading pogo fb connect library is missing (all.js) but will load fine on chrome

the website loads fine, but when loading the message [ fb connect library is missing (all.js) ] appears and i cannot select a room for play. i downloaded chrome and I no longer received the message, which led me to believe that the firefox browser must have something to do with this problem. I have already cleared all browsing history and cache, including java cache, I have uninstalled Firefox and reinstalled it
I prefer firefox over chrome but will have to have chrome just to play my games.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Similar Messages

  • Cannot connect airport express to ipad I keep receiving the message: "an unexpected error occurred" when I try to connect my Ipad to my airport express.  Does anyone have a solution?

    cannot connect airport express to ipad
    I keep receiving the message: "an unexpected error occurred" when I try to connect my Ipad to my airport express.  Does anyone have a solution?

    I could not "see" my Express via my wireless router or via the Airport Utility until I reset it to Factory Settings by unplugging it then holding in the tiny reset button while plugging it back in, waiting for the flashing yellow LED signal before letting go.
    Then I set it up to DHCP - "connect to wireless network" and DOWNGRADED the firmware to 7.3.x
    I would tell you the exact Firmware but I can no longer "see" the Airport express............ AGAIN or still.....
    BUT at least I am listening to music streaming from my MacBook Pro... Hmmm.
    I log back into the router (Linksys WRT110) and it no longer shows the Airport Express as a DHCP client AND the Airport utility can no longer "find" any Airport Devices..
    So if I don't move, or there are no cosmic events, or maybe my KARMA is effecting the device or my "VIBES" are good, but I'm not sure if will continue to work.. Sure would like to use this little device from hel*.
    Since I have had this Airport Express I have spent many hours trying to get it to work.
    It works just long enough to fool me and then takes a dump...
    Maybe this time?
    5 Minute later...
    Music was playing. I went into iTunes and switched from Airtunes to Computer speakers. When I tried to switch it back GUESS WHAT?
    [An unknown error (-15006) occurred while trying to connect to remote speaker "Airtunes"]
    Wonderful Green LED though. Totally useless piece of equipment AFAIK.
    Message was edited by: Daniel Shattuck

  • Receiving Error Message when running sh rep_populate.sh

    Following directions at http://www.oracle.com/technology/tech/linux/htdocs/yum-repository-setup.html
    Receiving Error Message when running sh rep_populate.sh trying to create local yum repositories and configure up2date and yum to install and update packages from them.
    THIS PROGRAM IS DEPRECATED!
    You should be generating xml metadata instead.
    Please see http://linux.duke.edu/metadata
    After executing following instructions and replacing server name with our server name.smmj.com
    Client Setup
    1. Import the GPG key
    rpm --import /usr/share/rhn/RPM-GPG-KEY
    2. Configure up2date to use the yum repository. Edit /etc/sysconfig/rhn/sources. Comment out line
    up2date default
    to
    #up2date default
    and add the following lines. Replace <repository_server> with the hostname of the machine that is hosting the yum repository. Comment and uncomment individual repositories as needed.
    Enterprise Linux 5
    (commented uncommented)yum el5_$ARCH_latest http://<repository_server>/yum/EnterpriseLinux/EL5/latest/$ARCH/
    (commented uncommented)yum el5_$ARCH_addons http://<repository_server>/yum/EnterpriseLinux/EL5/addons/$ARCH/
    #yum el5_$ARCH_oracle http://<repository_server>/yum/EnterpriseLinux/EL5/oracle/$ARCH/
    #yum el5_ga_$ARCH_base http://<repository_server>/yum/EnterpriseLinux/EL5/ga/base/$ARCH/
    #yum el5_u1_$ARCH_base http://<repository_server>/yum/EnterpriseLinux/EL5/1/base/$ARCH/
    #yum el5_u2_$ARCH_base http://<repository_server>/yum/EnterpriseLinux/EL5/2/base/$ARCH/
    #yum el5_u3_$ARCH_base http://<repository_server>/yum/EnterpriseLinux/EL5/3/base/$ARCH/
    #yum el5_ga_$ARCH_patch http://<repository_server>/yum/EnterpriseLinux/EL5/ga/patch/$ARCH/
    #yum el5_u1_$ARCH_patch http://<repository_server>/yum/EnterpriseLinux/EL5/1/patch/$ARCH/
    #yum el5_u2_$ARCH_patch http://<repository_server>/yum/EnterpriseLinux/EL5/2/patch/$ARCH/
    #yum el5_u3_$ARCH_patch http://<repository_server>/yum/EnterpriseLinux/EL5/3/patch/$ARCH/
    and running additional instructions
    2. Run up2date to install python-urlgrabber.
    up2date -i python-urlgrabber
    Receiving following error
    There was some sort of I/O error: <urlopen error (-2, 'Name or service not known')>
    Further when trying to replace /etc/yum.repos.d/ULN-Base.repo ULN-Base.repo unable to find file, file that is there
    is called public-yum-el5.repo
    Made following changes in that file
    Enterprise Linux 5
    [el5_latest]
    name=Enterprise Linux $releasever - $basearch - latest
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/latest/$basearch/
    gpgcheck=1
    enabled=1
    [el5_addons]
    name=Enterprise Linux $releasever - $basearch - addons
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/addons/$basearch/
    gpgcheck=1
    enabled=0
    [el5_oracle]
    name=Enterprise Linux $releasever - $basearch - oracle
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/oracle/$basearch/
    gpgcheck=1
    enabled=0
    [el5_ga_base]
    name=Enterprise Linux $releasever GA - $basearch - base
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/ga/base/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u1_base]
    name=Enterprise Linux $releasever U1 - $basearch - base
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/1/base/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u2_base]
    name=Enterprise Linux $releasever U2 - $basearch - base
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/2/base/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u3_base]
    name=Enterprise Linux $releasever U3 - $basearch - base
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/3/base/$basearch/
    gpgcheck=1
    enabled=0
    [el5_ga_patch]
    name=Enterprise Linux $releasever GA - $basearch - patch
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/ga/patch/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u1_patch]
    name=Enterprise Linux $releasever U1 - $basearch - patch
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/1/patch/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u2_patch]
    name=Enterprise Linux $releasever U2 - $basearch - patch
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/2/patch/$basearch/
    gpgcheck=1
    enabled=0
    [el5_u3_patch]
    name=Enterprise Linux $releasever U3 - $basearch - patch
    baseurl=http://<repository_server>/yum/EnterpriseLinux/EL5/3/patch/$basearch/
    gpgcheck=1
    enabled=0
    Then ran following commands
    up2date -u
    Output
    There was some sort of I/O error: <urlopen error (-2, 'Name or service not known')>
    yum update
    http://<ice.smmj.com>/yum/EnterpriseLinux/EL5/addons/x86_64/repodata/repomd.xml: [Errno 4] IOError: <urlopen error (-2, 'Name or service not known')>
    Trying other mirror.
    http://<ice.smmj.com>/yum/EnterpriseLinux/EL5/latest/x86_64/repodata/repomd.xml: [Errno 4] IOError: <urlopen error (-2, 'Name or service not known')>
    Trying other mirror.
    Error: Cannot retrieve repository metadata (repomd.xml) for repository: el5_latest. Please verify its path and try again
    We would like a simple and correct way of doing this or we will be forced to switch to another os and another provider
    Thanks, for your help

    We purchased Licensed version of Red Hat Linux Oracle for our network server. My boss wanted a simple way of installing Samba on it so that the server can be used for file and printer sharing. We have an active directory on our network and couple of other Windows servers as well as other Red Hat servers. He wants to install Samba on that licensed version so that it can primarily be used for file storage and sharing, he wants to be able to connect with gui type interface to this server from windows machines and linux machines and he wants for this Red Hat Linux Oracle machine to show up in active directory.
    Aparently when we went to Applications, Add Remove Software in Red Hat Fedora Samba was not in there.
    When we go to System, Administration, Server Settings, Services, Samba is also not there.
    Nowhere can we find an easy way of installing samba on this Linux OS.
    I went to your site, signed in, (previously there was only 1 channel available there, I have just recently found and added all the channels that were aplicable to our system) and downloading them now to another version of the same type of Licensed Red Hat Linux Oracle. Hopefully when I use Software Updater in System Tools it will load the packages we are loking for (from the channels I selected on your website). Once that is done I think I could just go to add remove software and install the packages that I need from there.
    I am still not sure why I set out to install repositories on this version of Linux, perhaps I mistakenly thought that once everything is installed (according to directions at http://www.oracle.com/technology/tech/linux/htdocs/yum-repository-setup.html) on the machine in question I would be able to use that same machine to get the packages for that same machine. We were in such a rush and desperate to put the server on to the network it did not dawn on me that this scenario is designed to have one serve on the network that holds repositories and other machines connect to it for packages.
    I think I am on the right track in my logic, log in to your site with the CSI number, user name and password, select ALL the channels versus only one, save the search, then from the machine update packages, then add new software and Samba Should be in there. I would like to hear your thoughts on this.
    This version of Linux seem like a very reliable version of OS and I would hate to give up on it, especially since we already bought licenses for it, its just that we don't have that much experience with it and I would upreciate all the info that you can give us for it. I am sure that everyone at SMMJ will upreciate you for it.

  • An unknown error occurred when Dreamweaver tried to connect to this Contrib

    Hello all,
    I just started having a Dreamweaver problem that's perplexing me...
    I have 2 machines, a G4 and a G5 both running Dreamweaver ( I have MX2004 and 8 on both machines, this problem effects both versions on the G5 only).
    Everything was humming along just fine until the other day when suddenly I was receiving error messages on my G5 stating
    "An unknown error occurred when Dreamweaver tried to connect to this Contribute site".
    Then my local folder containing the website that I was working on would go gray (in Dreamweaver) and lose it's folder icon. It would still look like it was there, just no icon. When I would click on the drop down triangle it would state, " The local root folder, (and the folders name), does not exist. Please select a new local folder by clicking the Manage Sites button".
    I then ran a couple of tests on the G4 and it connected fine, I was able to edit, upload/download, everything as usual. I then attempted to connect to the site with Transmit on the G5...no problem.
    In the site definition I remembered that it may be set up to work with Contribute sites, but this was not the case, the box was unchecked.
    I then had the idea to export the site key from the G4 and grab it onto the G5 and import it into Dreamweaver...I did this AND IT WORKED! Once...after that back to the 2 usual errors.
    I found a work around for now...do my editing/site building in Dreamweaver, and upload with Transmit...this works fine...I've found that the errors only happen AFTER I've connected with the site(s). I've tried this with the other sites I maintain and it was the exact same thing.
    Are there any similar experiences out there? This has really got me stumped... can't imagine what it is.
    Any help would be greatly appreciated.
    thanks
    G5 Dual 2, G4 Dual 1.4 GHZ, iBook Graphite SE   Mac OS X (10.4.4)  

    my firewall is off, everything worked up until a couple days ago when it randomly stopped working

  • I puchased the Photoshop/Lightroom, but when I try to download Lightroom I get the following error message:Error -302 when loading url aam://SAPCode=LTRM?productVersion=5.5?passPhrase=RRR9EU9BaSBdtGb7 BrzzYZ9hLdjmpvEWeq7/9gSYn2 lUDLZNr9UveWEgxzaiobbibx4d6

    I get the following error message when attempting to load Lightroom:  Error -302 when loading url aam://SAPCode=LTRM?productVersion=5.5?passPhrase=RRR9EU9BaSBdtGb7+BrzzYZ9hLdjmpvEWeq7/9gS Yn2+lUDLZNr9UveWEgxzaiobbibx4d6JK3R74HPAX4YFwTpkn6K3YQk6Ej82wRFyYvKwXKAVMfMhQCfW5qg8odoMny OV1JlBuT0gEMjSjG5EhuCR288pgnfgQbAmchGqKSU=
    What can I do to solve the problem?

    Ewlett you are receiving this error because the AAM Detect plug-in is not yet installed.  Please see Error referring to aam protocol when you click download button | CC for more details.

  • Error occurs when loading transaction data from other model

    Hello Experts, I am trying to validate my transformation file and I can see peculiar behaviour of the transformation file. Even though the transformation file is not complete/  complete with all the mappings, i am getting the same error as above.
         I can see options, mapping and conversion sections are validating successfully and throwing the above error.
    Incomplete Transformation File
    *OPTIONS
    FORMAT = DELIMITED
    HEADER = YES
    DELIMITER = ,
    AMOUNTDECIMALPOINT = .
    SKIP = 0
    SKIPIF =
    VALIDATERECORDS=YES
    CREDITPOSITIVE=YES
    MAXREJECTCOUNT= 10
    ROUNDAMOUNT=
    *MAPPING
    CUSTOMER = *NEWCOL (NO_CUST)
    Validating the transformation files
    Validating options...
    Validation of options was successful.
    Validating mappings...
    Validation of mappings was successful.
    Validating conversions...
    Validation of the conversion was successful
    Creating the transformation xml file. Please wait...
    Transformation xml file has been saved successfully.
    Begin validate transformation file with data file...
    [Start test transformation file]
    Validate has successfully completed
    ValidateRecords = YES
    Error occurs when loading transaction data from other model
    Validation with data file failed
                           I am getting the same error with complete transformation file also. Please let me know where I am doing the mistake or is it a system error?
    Thanking you
    Praveen

    Hi,
    By
    *MAPPING
    CUSTOMER = *NEWCOL (NO_CUST)
    you want CUSTOMER to receive a fixed string "NO_CUST"?
    If so use,
    *MAPPING
    CUSTOMER = *STR (NO_CUST)

  • Error 3 when loading external data

    Hi Gurus!!
    I am trying to load data from a flat file into a Cube. The load is done by a process chain and have worked perfectly before. The file is located on the application server.
    Now I get the following error:
    Cannot Update Request REQU_DESUFKD2XA1LDREQ0KEJZ2TJC in Data Target
    Error 3 when loading external data
    The file looks ok when i compare it with the ones i received earlier.
    Any ideas what this error 3 is all about?
    Thanks in advance!
    Pontus

    Hi
    I Have had trouble raching the network for some time.
    Problem solved. My misstake, It was the cube that were set to transactional.....
    I will credit A.H.P.
    Thanks everyone!
    Regards
    Pontus

  • Error 1 when loading external data

    Hi BW( Best and Wise) friends,
    I am not able to load data into my infocube. My source system is a PC file.
    Message <b>"Error 1 when loading external data is displayed."</b> when scheduled.
    When I checked the error details using Monitor button,
    During extraction, the data request was arranged(indicated by green mark),but there was error in <b>data request(red).</b>
    During extraction,data request was received (green),but there was some error in <b>data selection(red).</b>
    Anticipating good solution.

    HI all,
    1.The flatfile matches with the transfer structure
    2.The file is a “.csv” format file only.
    3.The path is correct
    I had chosen comma as my data separator.
    I had declared fields in the following way in the XL csv file
    Name of the candidate – text
    Name of the party- text
    Age-number
    Number of votes gained –number
    Calendar day –text.
    I had already tried the following.
    When I clicked the preview in the “external data” tab  of the infopackage, a window showing the preview parameters is opening. When I clicked the tickmark, message “error 1 when loading data is displayed.
    4. The details tab of the monitor showed the following:
    Overall status : Errors occurred: or: Missing messages-red
    4.1)Requests(messages):Errors occurred-red
           Data request arranged-green                       
           Error in datarequest-red
    4.2)Extraction(messages):Errors occurred-red
           Data request received-green
           Error occurred in data selection-red
    4.3)Transfer(IDocs and TRFC):Everything ok-green
           Info IDoc 1: Application document posted-green
           Info IDoc 2: Application document posted-green
    4.4)Processing(data packet): No data-yellow
    I had initiated the discussion in the forum with this  information only.
    Regards,
    Balaji
    Message was edited by: balaji vijayakumar

  • Why do i receive error -42110 when trying to watch rented movies

    I've downloaded rented movies & have been charged by iTunes/Apple.  However, receive error -42110 when attempt to watch rented movie.

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I get error (-15006) when I try to connect air play true Apple TV. No problem with my old PC.mit with my Mac i get that error.

    Hi, I get error (-15006) when I try to connect air play true Apple TV. No problem with my old PC. with my Mac i get that error.
    It is true the Ithunes I get the problem.
    What can I do to fix this.
    I also have problem some times to conect to my Ipad to Apple tv. Some time I have to restart my Ipad to get conection to Apple t. whay is that ?
    can some one help me ?

    Hi whitwick,
    If you are having issues with your network connection when attempting to use AirPlay, you may want to use the steps in this article to troubleshoot -
    iTunes: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/TS5209
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Error 1 when loading flat file in BW 7.0

    Hi,
        The flat file structure is same as the transfer structure. Its a csv file and i also checked about the delimiters and stuff.The flat is not open and it is closed while i am loading it. The same file gets loaded if i try in another laptop with my id.If i use my colleague's id on my system also...it doest work...so, the basic problem is with my laptop. I know its nor related to type of data or transfer structure. Its some settings on my laptop which got changed automatically. If i install some other softwares like mozilla firefox or yahoo msg-will that create a problem? I am not at all understanding why its like this. Please help.The error msgs i get when i try to load the flat file -
    Error 1 when loading external data
    Diagnosis
    Error number 1 occurred when loading external data:
    1. Error when reading the file (access rights, file name, ...)
    2. File size or number of records does not correspond to the data in the control file
    3. Error when generating the IDoc
    4. File contains invalid data (errors with an arithmetic operation or data conversion)
    Procedure
    Check whether you have the required access rights and whether the data in the control file is correct (file names, record length, number of records, ...). Correct the data in the control file if necessary and check the data file for invalid data (values of the wrong type, values in the wrong format for conversion exit,...). Check whether the file has headers that have not been specified.
    Error when opening the data file C:\vikki1.csv (origin C)
    Message no.
    Diagnosis
    File C:\ vikki1.csv (origin C) could not be opened.
    Origin:
    A : Application server
    C : Client workstation
    Procedure
    Check whether the file entered exists and is not been used by other applications.

    Hi! Vikki,
    Error 1 means your flat file is open while uploading the data..
    your flat file should be closed while uploading data in BW.
    that is why it is saying "Error when opening the file..".
    first close that file n then upload..it will work.
    rest of the things are ok!..
    I hope this will help you.
    Regards,
    khyati.

  • "****Error from PSA****" error message when loading InfoCube

    Hi all,
    I am getting the following error message when loading transaction data to an InfoCube.
    ***Error from PSA***
    This is not MD or Hierarchies (like previous messages in the forum)
    Please advise.
    Thanks,
    Miki

    Hi Miki,
    Before just loading data into the infocube. Catchup PSA table and see the data into it.
    Then u may find the solution.
    But as ronald said this shouldnot be the complete error statement.
    bye.

  • Firefox does not open at all - error message when loading firefox 'The instruction "0x0000000" referenced memory at "0x0000000". The memory could not be "written". Click on OK to terminate the program in English

    I cannot open firefox at all. I have removed and re-installed but it has made no differenct. I just get an error message when loading firefox - as follows - 'The instruction "0x0000000" referenced memory at "0x0000000". The memory could not be "written". Click on OK to terminate the program.
    Can anyone help me sort this out? If I log in as someone else Firefox works?
    == This happened ==
    Every time Firefox opened
    == the computer shut down unexpectedly ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    You can o a malware check with a few malware scan programs.<br />
    You need to use all programs because each detects different malware.<br />
    Make sure that you update each program to get the latest version of the database before doing a scan.<br />
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

  • I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
    [topic moved to Flash Player forum]

  • I receive error messages when I am downloading free iphone apps. I get error message 9810 and 9834. Can anyone advise how to resolve this problem?

    I receive error messages when I am downloading free iphone apps. I get error message 9810 and 9834. Can anyone advise how to resolve this problem? The problem doesn't exist when I'm downloading apps for which I pay.

    Hi,
    See Here:
    http://support.apple.com/kb/TS1276
    From Here:
    http://support.apple.com/kb/TS1424

Maybe you are looking for

  • Can we save the warning message in the message log of Lead.

    Hi, I have an requirement where i have to raise an warning message while "creation of lead from campaign" on campaign UI, I can raise that warning message using below code. DATA lr_message_service TYPE REF TO cl_bsp_wd_message_service. lr_message_ser

  • HTTP Status 500 - Exception report

    HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.springframework.web.util.NestedServletException: Request processing failed; nested e

  • Customize toolbar does not respond.

    I was trying to add and remove some icons on my safari toolbar and found out that it no longer responds. I cannot drag and drop icons, or remove icons. The only thing that I can do is right click on an icon and "add icon" but as far as removing them

  • Add a Watermark

    Hi, I would like to create a watermark component in Flex, like those that we can see in commercial products (i.e. transparent letters with grey surroundings). How can I do this? I've already tried to add a scalable image over my application, but doin

  • Having system wide crashes. Help to identify the problem.

    Hello: I'm having system-wide random crashes when trying to record computer screen and audio using Screenflow 5.0 Computer MacBook Pro (Retina, 13-inch, Late 2013) 2.4 GHz Intel Core i5 8 GB 1600 MHz DDR3 Intel Iris 1536 MB OSX 10.10.1 (14B25) I did