Receive msg that the new catridge is in wrong position when it is not

I replaced the ink cartridges and now I a receiving the message that the cartridge is in  the wrong position when they are not.

Dear Betty2015,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-4600-e-All-in-One-Printer-series/5305049/model/5305...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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