Receive network unavailable on c4780 wireless printer

I have recently installed an Airport Extreme and cannot get my C4780 printer to connect to the network wirelessly. Have verified the printer is working correctly via a usb connect to my iMac. Have downloaded the HP suite of applications to support the printer. Have installed and reinstalled software and drivers several times. Message when I attempt to connect to one of the listed networks is that the "Network Unavailable" however they are 3 feet from each other.

I looked up the specifications on the HP printer and found that it does not support "n" wireless.....only "b/g".....very surprising....and I could not find anything about what types of wireless security it supports.
So, you are probably going to have to drop down in performance on the AirPort Extreme to allow the HP to connect and experiment to find a compatible security setting for the HP.
Open AirPort Utility - Click Manual Setup
Click Wireless just below the row of icons
Hold down the option key on your Mac while you click on the Radio Mode selection box and select the following Radio Mode:
802.11 n only 5 GHz --- 802.11 b/g
Temporarily, change the setting for Wireless Security to None and click Update to save the settings.
See if the HP will connect. If it will, then you have the correct Radio Mode setting.
You will now need to experiment with different settings for Wireless Security to find a compatible setting for the HP.
Open AirPort Utility - Manual Setup
Click the Wireless tab
Wireless Security = Try WPA2 Peronal first, then WPA/WPA2 Personal, if WPA2 Personal will not work.

Similar Messages

Need network security settings for wireless printer set-up

I have an older airpot extreme base station. I'm trying to set-up my wireless brother printer and it says that I need the following network information:
SSID- I know this one
Authentication Method (open system/shared key/WPA-PSK/WPA2-PSK)
Encription Mode (None/WEP/TKIP/AES/CKIP)
Encryption Key (WEP key/Passphrase)
From what I've found, I believe that I should be using WPA-PSK and TKIP, but what is that passphrase that I'm supposed to use or where can I find out that information?

I am also trying to set up a wireless printer set up. I have an Airport Extreme and a new Brother wireless printer. Sounds perfect, right? Well, I am so confused right now. I bought an Airport Extreme while overseas a bunch of years ago and am now using it in the States. I have no memory of any info such as what is being asked from me to set up wireless printing. I don't remember the wireless security password, authenication method, or either of the Encryption thingies. I don't know where to find this information, whether it be on my computer somewhere or online. Please advise. Plus I don't use any security settings as I live pretty far from other humans in my neighborhood. Does that matter in the big picture?
Please help a girl out!

C4780 Wireless printing Problem

Hi. I am not overly technically minded, but need some help with a problem, if possible.
I purchased an HP Laptop and C4780 Printer in February, and have been running them wirelessly without any trouble. However, recently, the printer has stopped responding properly. The symptoms are as follows:
- Not responding to print job requests promptly.
- Once it starts printing, will print a bit, then stop and wait a few minutes, then print a bit more.
- But will then give up, having printed only half the page.
The wireless network is all fine, as I have a few other items on it which are working fine.
It appears to be fine if USB connection is used, but we specifically wanted to be able to use this wirelessly.
Also, the alignment page has never been able to be detected on setting up the printer. It prints fine, but nothing else. I've ignored this so far, as it has not prevented us from using the printer in any way. But just seems strange.
Many thanks,
Andy

OK, great, just what I needed to be able to help!
Let's start with this diagnostic. Download and run it and let me know what problems it finds.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How to find SSID and Network Key to setup wireless printer to iMac?

It is easy to find your "SSID" and "Network Key" once you understand what you are looking for. Here is what worked for me when I setup a new wirless printer today:
1) SSID = Your Network Name
Ex. Jason's Wi-Fi Network
Ex. Harry's Lounge
First way to find: on an iMac, go to the top bar on the right side and click on the "wireless symbol". You will see a list of all the wireless networks your computer is picking up. The one you are connected to (if you are able to surf the Internet) is the name you enter when asked for the SSID.
NOVICE HINT: This is the equivalent to walking into a Starbucks and logging onto their wi-fi via their "network name," which has the word Starbucks in it. Some network names will have have locks next to them, meaning they are "secured by a password" and some will not, meaning anyone can access this "free" wi-fi. This doesn't matter either way, it just helps with making sure you have located the list. Of course, it is also possible, if you live in a remote area, that only your network name will show up.
Second way to find: on an iMac, go to the apple symbol in the upper left corner of computer and make sure it says "finder" (if it doesn't, just click on your desktop and it will show up), then select:
go > applications > utilities > Airport Utility > double-click on the image of the AirPort Extreme and the network name will be listed
2) Network Key = Password used to access your Wi-Fi Network
Ex. BMXGuy456!
Ex. Millionare$!!!
This is the password you created when you setup your wireless network, meaning it may not (and should not be for better security purposes) the same password as you use for your Apple ID, email etc.
NOVICE HINT: So if for example a friend came to stay with you and wanted to connect to your "secured wifi" meaning there is a lock next to it, you would give them this password.
EXTRA INFO:
Why do I need this info anyway?
Because just like anyone who wants to use your wifi when they come over, the printer needs to understand what to connect to, therefore it basically needs the network name to know "WHAT" to connect to, and the "PASSWORD" in order to access that network.

After much stumbling around, I also discovered this answer. I picked up the 2270DW used, without disc or manual, so downloaded what I needed from the Brother site, but the Brother Mac OSX instructions feel as if they're written by a non-Mac user. I am on OSX 10.7.5, using an Airport wireless unit in Bridging mode (because I have to use a provider's router at the front end of my setup). But once I picked my Airport network name through the Brother Wireless Setup Utility and then typed my network name in the SSID box and my network password in the Network Key box ("es" --- I think the "network key - i.e. password" had to be confirmed a second time) after waiting for the utility to process the information, it worked like a charm.

Second Request On C4780 Wireless Printing

Hi. Doesn't anyone have a probable solution to this issue? Thanks.
I have a C4780 that I've installed and uninstalled the software twice for already. The computer is a Dell laptop. The printer was previously printing wirelessly with a Mac, no problems. Now at the completion of the software installation, the printer congratulates me for a clean setup and prints a nice color test page. When I look in Printers And Devices, the printer is there with a green check mark all ready to go as the default printer.
I have ATT Uverse service, broadband internet, TV, phone, 2-wire162 broadband wireless router, windows 7 home premium...WPA_PSK authentication, TKIP encryption, and the encryption key. I have a Brother MFC-6890CDW all-in-one that works perfectly as a stand-alone wireless device. Norton Anti-Virus is my anti-virus software.
Problem: As soon as I hit print for any document, I get a "Printer Error" and I can't print anything. Can someone help me with this?
JoeDoc

Did you download and run this utility?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I print from my iPod touch to my HP C4780 wireless printer

HOw do I print wih my iPod touch to my HP wireless printer

Likely this one
https://itunes.apple.com/us/app/id299531647?mt=8

Can I connect a wireless printer to two wireless networks

I searched and couldn't find an answer to this exact situation. The answers to similar questions didn't seem to work.
Can we share a wireless printer over two wireless networks without adding hardware or changing the wiring or doing complicated software modifications?
Here is my set-up:
Cable Modem> Linksys Wireless Router “N” on the first floor > older AirPort Extreme “G” via ethernet cable on second floor > Laser Printer via USB Cable on the second floor, plus an AirPort Express to extend the area on the second floor. We have 2 MacBooks and 1 MacBookPro that connect to the internet via either of 2 wireless networks. Generally, for better connection, you choose “N” if you are on the first floor and “G” for the second floor.
Currently, if you want to print to the USB Printer, you just select it in the print dialog box. It does not matter if you are on Network “N” or Network “G.”
We just added a new wireless Printer that’s on the first floor. (No, I didn't read the directions, the printer screen said if there is a W?? button on your router, press it. I did and it automatically connected to the “N” network. It also has its own email address for printing without a computer, but that still doesn't solve this question.)
If you want to print to this printer, you must first change the computer’s AirPort setting to join the “N” network. If you don't, you still get the print dialog box, but eventually you will notice that nothing happens. The document just sits in the Printer’s queue.
Is there a way to get a computer on the “G” network to find the wireless printer on the “N” network without first changing networks?
Remember, it automatically finds the USB printer that is plugged into the “G” network router.

It used to be that if you wanted to wirelessly extend the range of a network, you'd have to set up a WDS. (WDS = Wireless Distribution System.) There was no "Extend a wireless network" option and no "Allow this network to be extended" checkbox—you'd have to fill out lots of WDS information yourself. It was sort of a pain.
Then, with the 802.11n AirPorts, Apple introduced the "Extend a wireless network" option, greatly simplifying the setup process. It accomplishes the same thing as a WDS, but it's easier to set up and has less overhead. However, it can only be used if every AirPort in the wireless network supports 802.11n.
Your Express may support 802.11n, but your Extreme is older and does not. So "Extend a wireless network" won't work for your network. That's why you got errors when you set the Express's "Wireless Mode" option to "Extend a wireless network." Instead, you'll have to do things the old-fashioned way* and configure the Extreme and the Express to be part of a WDS. Your network will still work as desired: the Express will rebroadcast the signal from the Extreme, and clients will connect to whichever station has the stronger signal. It's just that you'll be using the older WDS technology instead of the newer "Extend a wireless network" feature.
"Join a wireless network" is something different entirely. You'd use it if you wanted to connect to a network but not rebroadcast it. This could be useful when, for instance, your main router isn't an AirPort but you want to use AirTunes. In your case, however, this option wouldn't be very useful.
Look at [this thread|http://discussions.apple.com/thread.jspa?threadID=2588489] for more information.
*Actually, the old-fashioned way would be to use modems. Or to forget about the internet and send snail mail instead.

C4780 Wireless problem

I have bought yesterday a C4780 wireless printer. After almost 2 hours trying to install it, I gave up. In the middle of the process, a got a window message saying that the printer couldn´t be found. I´ve tried so many time to plug/unplug the USB cable, but it didn´t work. The interesting is that the printer appears in the list provided.
I´m using a level one router with window vista. Another problem is that my SSID wasn´t found.
What should I do?
Thanks

OK, you should have the wireless on at all times.
Please print a Wireless Network Test from the front of the printer. Let me know about its self-tests (pass or fail) and its IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem consistently printing via new (summer 2011) AIRPORT EXTREME BASE STATION and Brother wireless printer (model HL5370DW). What am I doing wrong?

Thanks in advance for any help you folks can offer. I'm a newb here and will try to offer as much detail as I can about the dilemma at hand.
Scenario: Home network has been recently set up for wireless internet access via NEW Airport Extreme Base Station (purchased September 2011). Units accessing the network include: 2011 Macbook Pro, 2011 Macbook Air, 2007 Macbook, 2009 Macbook Pro, 2 iPhone 3GSs, and a 1st-gen iPad (and a partridge in a pear tree AEBS is configured to run WPA2 encrypted network, as well as a WPA2 guest network. I am attempting to yoke a BROTHER HL5370DW wireless B or G/ ethernet / usb-capable printer to the main network such that any and all units can print wirelessly or its equivalent (i.e., via printer hooked to AEBS through USB hub)
Problem: Despite configuring the Brother printer to recognize the main WPA2 network I created, I am unable to get wireless printing to work. My workaround was to physically connect Brother printer to AEBS via USB, specifically using a Belkin USB hub (after all, I wanted access to usb drives, as well as the printer). This workaround works ONLY SOME OF THE TIME. Generally, after a fresh boot of any computer or after a restart of the AEBS, any given computer will be able to print (i.e., any computer wirelessly connected to the main WPA2 network recognizes the printer). HOWEVER, at random times, printer access is gone (as is access to USB drives connected to AEBS's usb hub). Wireless networks are still up and running when that happens. IS THERE A WAY TO GET THE USB HUB's devices (i.e., printer and usb drives) to ALWAYS REMAIN AVAILABLE AS LONG AS THEY STAY CONNECTED TO THE AEBS? In other words, what accounts for the intermittent loss of the usb peripherals?
Sometimes, I just shut the airport off on whatever computer is having this problem, and the problem goes away. Sometimes, the problem is present across all computers in the house, sometimes only a few are affected. I can ALWAYS see the AEBS in the Airport Utility if the AEBS is connected to the particular computer via ETHERNET CABLE.
My theories:
- true wireless printing (i.e., without usb hub workaround) doesn't work because the N network somehow isn't backwards compatible with the Brother printer, which, i believe, is B/G. Although...isn't Wireless N networking supposed to work with BG devices? I did find a thread (https://discussions.apple.com/thread/2570774?start=0&tstart=0 ) that explains some of the particulars of WPA2 encryption and Wireless B/G issues, but it was beyond my level of comprehension (I'm a psychologist, but not an Apple Genius
- The usb workaround is only intermittently viable because of some flaw in the Airport or Airport Utility that causes dropouts to happen when a Macbook Pro or Air's lid gets closed or one gets opened after having been at a different network (e.g., at my office).
QUESTIONS:
- Should I try to use my old router (7 year old Linksys WRT54G) as an access point and connect the Brother printer to that G-router? How do I do that?
- I wouldn't mind just relying on the usb hub method if I could just insure more consistency (i.e., no random dropouts of peripherals). How could I do this?
Rule out:
- wireless printing works on my printer - it was being recognized back before the AEBS. I had the Linksys router running a WEP network and had the wireless printer talking with no cables to the router and the computers. (I just don't want to revert to using WEP encryption given its lack of security and my trying to protect HiPAA related health information on behalf of patients)
Any help will be greatly appreciated.
Thanks in advance!

13 ASCII characters = 104 (aka 128)-bit WEP
encryption
If turning off WEP works, then you just need to
provide the cameras with the "Equivalent Network Password".
One of the problems with WEP is that the actual
standard relies on a 10 character HEX key for 40bit
WEP and a 26 character HEX key for 128bit WEP.
In order to make things easier, vendors use certain
algorithms to convert simple alphanumeric passwords
(or passphrases) into HEX keys, thus enabling the use
of simple easy to remember WEP password rather than
lengthy HEX keys. The problem is that different
vendors use different algorithms to generate the HEX
key and therefore a ASCII password on an AEBS will be
hashed differently on a non-Apple client and vice
versa.
You may find the following article helpful:
- Apple article, especially the part about
"Third-party client to Airport".
Brilliant idea about trying the system with No encryption on... that DID solve the problem... almost.. once I turned off the encryption option, and restarted the Airport, I got a dialog box showing that the "Base station needs attention" but it didn't indicate WHAT kind of "assistance" it needed. Nonetheless, I closed out of the Airport program only to find that the indicator light, which had been Green, was now, flashing Yellow and I could not connect anything, including my computer. I opened the Airport program again and found the ONLY way I could get the Green light on was to select some sort of encryption option... then the light would go Green again but my cameras would not hook up again, and when I went back in and ONLY changed the option to NO encryption, I got the yellow flashing light and the "this base unit needs attention" warning...
I think your suggestions are almost on the mark... is there any way of reconciling the WEP coding between the cameras and the Airport??? Or turning off the encryption option and STILL have Airport work?
Thanks again for your help and suggestions... I really appreciate it.
geoff

Wireless printer

I connected my Airport Express on my existing wirelle network.I have a wireless printer connected to this network. How can I use this printer?? only using USB??

Hello @DoraMae,
Welcome to the HP Support Forums!
I understand that the wireless feature on your HP Photosmart 7520 e-All-in-One Printer does not appear to maintain a consistent connection. I would like to assist you today with resolving this connectivity issue. However, before I am able to provide you with accurate step-by-step support to resolve this issue I do need to know what Operating System you're using on your computer?
In the meantime, can I have you click here to access the standard wireless troubleshooting steps. Once the support document opens please select your Operating System. Next, follow through the listed Solutions to resolve this connectivity issue.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include you exact Operating System in your response so I can easily guide you to a Solution. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Connecting with a Wireless Printer on Home Hub 3.

How do I get a XP Notebook to connect with the HP Photosmart 6510 connected wirelessly to my BT Home Hub 3.
My Network Places shows BT Home Hub 3.
Double click on HH3 and scrolling down to My Home Network.
You can see HPFE0AAB under wireless network, which is the HP Photosmart 6510.
According to the Photosmart it’s url is 192.168.7.71 and it is correctly connected to the hub.
The XP Notebook does have the relevant basic printing drivers installed for the Photosmart.
Perhaps I should add that I gave up trying to connect the Windows 8 Desktop to the printer wirelessly and used a USB instead. I’m not sure if the problem is with the set up of the Notebook or the Hub. I have tried turning off firewalls which so far seems to make no difference. I am running MSE on the Notebook and Defender on the Desk Top.
I've tried so many approaches I'mgoing round in circles.
Solved!
Go to Solution.

Here are the GENERAL steps on how to add a wireless printer on your wireless network.
As you have said that it is already connected and visible to the network it is a case of checking the settings below then if ok go to “adding printer to your networked computer” section
The wireless printer must have a static (i.e., manual) IP address assigned to it from your network IP address range. It cannot be DHCP enabled, otherwise every time DHCP assigns a new address, your printer port will stop working.
How to set a manual IP address on your printer:
When the printer is connected to the network the first time, the router will assign an IP address to it. To get the IP address that the printer was assigned, find the printer on your network and right click on it. It will bring up a properties box. The IP address for the printer will be found somewhere in there.
Using an Internet browser, type the IP address of the printer into the address line of the browser and press enter. It should bring up a printer configuration window.
Now, since each printer is different, I can't give you the exact steps, HOWEVER, here's what you are looking for:
Find a Network - TCP/IP configuration menu. Somewhere in that menu, it will give you the choice of setting a manual or static IP address versus a DHCP (Dynamic Host Control Protocol) assigned address.
You want to manually set the IP address to the address given on the configuration page. This would normally be 192.168.1.xx. The subnet mask will normally be 255.255.255.0 and the gateway will normally be the IP of the router, usually 192.168.1.254
Once the IP address is assigned permanently to the printer as a static address, you are now ready to add the printer to each computer on your network.
Add the Printer to Your Networked Computers
In Windows XP, follow these steps to add the wireless printer to your computer:
Go to Start, Printers and Faxes.
Double click on Add Printer
Click Next.
On the Local or Network Printer dialog box, choose Local Printer and UNCHECK the box that says "Automatically detect" the printer. Click Next.
On the Select a Printer Port window, choose to Create a New Port, and then under Type of Port, choose Standard TCP/IP port. Click Next.
Make sure the printer is On and Ready, and connected to the network. Click Next.
Type in the static IP address of the printer that you set in the steps above. Click Next.
It will then try to connect to that IP address. It you typed it wrong, or the printer is off, it will come back and give you an error.
If all is well, it should then ask you for the printer driver. Either set it to find the driver that you have previously installed or insert the CD for the printer, and find the Windows XP version of the driver.
Then choose the driver you want to install.
Click Next. It will install the driver and ask you to name the printer.
When it is done, click Finish. (You can choose to print a test page if you want).
Hope this helps.

Is it possible to have an HP and Canon wireless printer on the same wireless home network?

I presently have a Canon MP560 printer on my wireless home network. I do not have this printer installed on my computer. I purchased an HP 3520e-All-In-One hoping I could have both on my home network. My os is Windows 7 64bit. I tried to install the HP 3520e, and received the following error message - "Your printer failed to join the wireless network", and said the issue was that MAC address filtering may be enabled on my computer, which it is not. It is disabled. Question: Is there a workaround to have two wireless printers on the same network, and if so, what is it? Thank you so much for your help.

Hi,
I actually have 3 printers from 3 vendors on my home network. I have tested using MAC filter and w/o MAC filter, no problem at all. The MAC filter should be on the router, not from your computer. Have you checked that ? My suggestion: use a computer on the network to connect the printer using USB cable then setup from there. The printer will use EXISTING setup from your computer and you won't need to enter security key.
Regards.
BH
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Trouble setting up wireless printing between my Macbook Pro w. Mountain Lion 10.8.1 and my HP C4780 Printer

Hi all,
I'm having a frustrating problem trying to set up the wireless printing between my Macbook Pro 13" to my HP C4780 printer. I had no problem installing and configuring this before on my previous computer, a Macbook. However, when I got my new computer (the Macbook Pro), my wireless network wont show up when I try and install the wireless capability during the printer setup. I had to buy a new router and set up a new network around the time I got my new computer, so I wonder if this has something to do with it. My wireless network is a WPA/WPA2 personal, but so was my old wireless network with the old router and I didn't have a problem installing the wireless. I thought I might not have had the most up-to-date driver for the printer software, but I do. So, i'm stuck! Any thoughts??

Go here and download all the manuals and read them on how to set up your printer.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=3422866&
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

How do you set up for AirPrint an HP110A wireless printer without a PC on a wifi network using a Verizon FIOS router)

Purchasing an HP110A wireless printer for my 85 year old father who has and Ipad
This pritner is fully compatible with Airplay per HP site
My dad has no PC
He knows the router passcode.
What is the process?
Will the HP printer to be purchased shortly work out of the box w/no drivers
How do you set the printer up to work on the iPad?

Richard-
I have the HP D110 AirPrint printer. As I recall, it was configured in Ad Hoc network mode when first received. It was necessary to set it up to access my WiFi router before I could use it with the internet connection. Then, as part of the setup process, it downloaded the latest firmware update from HP. This was all done from the printer control panel, and no PC was needed.
As Pvonk mentioned, your router must be able to correctly handle Bonjour data for iPad to print to an AirPrint printer. Go ahead and try it, it may work. If the iPad can't find the printer, you will need to contact Verizon for help in configuring the router or getting a different router that is compatible.
By now, you should realize that a PC is needed to update the iPad. I assume your Dad visits you when he needs use of a PC.
Fred

Can't restore wireless printing to my Photosmart 3310; "cannot be contacted over network"

Previously I could print wirelessly, and now I can't.
Control panel shows items in queue, printing, then unspecified "error."
No recent power outages, changes (except the New Year), and my laptop still has Internet wirelessly.
I can't print a Test Page via laptop, and I've tried lots of fixes to no avail. [i.e. System restore. Unplugging laptop, printer, router. HP Print & Scan Dr. Replaced ink cartridges. Printed a Network Config Page which identifies no issues that I can discern; shows "connected." Turned off Firewall & tried to print; no luck. Windows Updater is up-to-date and apparently so are drivers. Tried changing last digits of IP addresses of Port, Printer & Laptop so they'd match, but that didn't work.] However, running my Control Panel's Troubleshooter, it reports "Problems found: Printer HP Photosmart 3300 series cannot be contacted over the network."
I used the printer's "HP Wireless Setup Wizard" to reestablish a network connection, and success was reported -- says connected to network. But I still can't print wirelessly.
Incidentally, today I discovered I can send a Fax but cannot receive one. Relevant? Advice welcomed!

Hello DeanJean,
Welcome to the HP Forums! I understand your concerns. Please verify your operating system on your computer. Click here to find out: Windows.
Since the Print Queue is stating a unspecified "error", I will suggest following this YouTube video on Restarting the Print Spooler. Please restart the computer after performing this step.
Next, try adding a new Port:
1) Go into Devices and Printers on your computer
2) Right click on your printer
3) Select printer properties
4) Select ports tab at the very top
5) Click on add a port, select Standard TCP/IP port, then select new port
6) Type in your IP address from your printer, click next, then finish
7) Click apply, then OK
8) Try to Print a document
If these steps don't resolve your issue, then please try a USB cord to test the connection.
Please follow this HP document on Troubleshooting Fax Transmission and Reception Issues. This document will provide troubleshooting steps to fix why you are unable to receive a fax.
Let me know if these documents don't resolve your issue, as I will assist you further.
I worked on behalf of HP.

Receive network unavailable on c4780 wireless printer

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