Received a message in Pagermaker to "reinstall to personalize this program" and it won't accept my serial number, NOW WHAT?

I have been using Pagemaker and have many important files but now I cannot get into it because it won't accept the serial number. I checked with Adobe and they authorized that the serial number IS valid.

"reinstall to personalize this program"
I've seen many PM error messages in my time but I can't recall seeing that one.
As Claudio said, Mac or Win? OS version? Complete error message(s)? And which version of PM?
Is there a code in the corner of the message, like 1234:5678 ?
Better still, can you post up a screen capture of the error box?

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Have you tried the help documents below:
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Received a message in Pagermaker to "reinstall to personalize this program" and it won't accept my serial number, NOW WHAT?

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