Received a replacement ipod nano in early January . Works well in a sound system but keeps turning off when earphones are used. tried 3 pair but same result. When tried for support comes up as expires. Says I have to purchase . Why????

Question

Received an ipod nano replacement in January. It works in a sound system but keeps turning itself of or loosing sound when earphones are used. I have tried several sets os earphones with the same result. When I just tried to seek support my Serial number comes up with warranty expired although the letter says 3 mths warranty. What gives Apple ??? Any one any advice??/

Answer 1

This is usually an indication that your headphones are not plugged all the way in.  The white plastic part of the headphones should be flush with the Nano and no silver from the plug should still be visible.  The headphone jacks on the new 6G Nanos are a bit tighter than previous generations, so it requires a bit of extra push to get the headphones to pop all the way in.
Also check make sure the jack is clear of debris such as lint.
B-rock