Received empty box iphone 5S 32gb from UPS
Hi,
I placed a web order from store.apple.com on December 19, 2013 for iPhone 5S 32GB Gold and iPadMini Retina 16GB with Cellular Network.
Here is the web Order No: W453104123
on December 24, 2013 5:30 PM received both the packages from UPS I signed and took the both the packages and I tried to open the box I found the box is already open, inside the box I found another iPhone 5s Box with out any polythin wrap, i opened the iphone box and the phone is missing. Immediately i went out and look for the UPS guy, he already left.
I contacted Apple Support 1-800-MY-APPLE, It asked for my web order, and then it tried to forward the call to an executive and got disconnected saying no one is available right now please call later. As it is a holiday season no one is available.
Can any one help me from where should i start?
Thanks in advance.
Finally I receive a new Phone from APPLE
Thanks APPLE.
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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013AC2C0E8DEF50
Current user is an administrator.
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iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 12 19:48:36 2012
Lease Expires: Wed Jun 13 07:48:36 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
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iTunes is enabled in Windows Firewall.
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The network connection timed out.
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UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
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