Received error message A12E1 when updating desktop cloud.  what to do?

Received error message A12E1 when updating cloud on my desktop?

Daniel Fidler for information on how to resolve an A12E1 error please see A12E1 error installing Creative Cloud products | CC - http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html.

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    Moving this discussion to the Acrobat Installation & Update issues forum.
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  • I have an error code A12E1 when updating

    I have an error code A12E1 when updating

    Hi Derek, I've been a Creative Cloud subscriber since July 2013....I have been prompted by my Creative Cloud desktop manager to update 4X since August of this year. Each and every time I try and download and update I get the same error message: A12E1!
    I have downloaded other users fixes for this, I've tried and used other soluitons offered on Adobe's forums by their own reps, I've called Adbobe tech support on the phone on other occasions....and each time I'm assured that this problem is fixed. And each time, sadly, it is not. I use an iMac with OS X v10.7.5. In addition to waiting for hours for call backs or 50 minutes + for an agent to help me on-line I finally decided to no longer seek Adobe's technical assistance on this as it is now obvious that they are incapable, or unwilling to fix this problem. So.... here is my solution (and if you are on Windows, sorry I can't give you step by step...but the same general solution should still work). Again, these are MAC instructions:
    - Go to "Go" pull-down menu, top left menu bar on your desktop
    - Select "Computer"
    - Expand the folder called: "Applications"
    - Double-click the file called "Uninstall Adobe Creative Cloud"
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    - Open your browser and go to: www.creative.adobe.com
    - Then, log-in to your Creative Cloud account (have your username and password at hand)
    - Click on the "Creative Cloud" icon amongst all the other app icons in the Adobe creative suite
    - Follow prompts to do the download/install....once done you will have the latest version of Creative Cloud (inclusive of any updates that would have prompted your CC desktop manager to tell you to update).
    Uninstall and reinstall works everytime! It is unfortunate that this is what some of us have to do to update CC desktop manager. At least it takes far less time and far less aggravation than speaking with an Adobe rep and consuming hours of your valuable time while trying to meet crushing deadlines. Maybe one day Adobe will fix this in addition to the problems they recently had where hackers breached their servers and stole gobs of data about users, passwords and accounts.
    Adobe....if you are listening or monitoring this forum.....you really, really, really, need to fix this problem - you are the ones setting the expectations and offering this service. When a company can't meet the expectations they set you serve only to damage your brand!

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    I would take a look at the document below.   I would also try removing the ink cartridges and cleaning the copper contacts on the cartridges.  
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  • Error code A12E1 while updating Creative Cloud

    Hello,
    The title of this topic says enough, I think. While updating Creative Cloud I get an error code A12E1. What is this and how can I fix this problem?
    Thanks!

    Hi Niels Joormann,
    Please follow these steps to fix this issue.
    Please launch task manager and check whether any Adobe updater or Acrotry process is running. If yes please close them before you perform these steps.
    Download and run Adobe Creative Cloud Cleaner Tool. You can download it from this Website
    http://www.adobe.com/support/contact/cscleanertool.html
    Once done please rename OOBE Folder to OOBE.old  from the mentioned location.
    C:\Program Files (x86)\Common Files\Adobe
    Download and Install Creative Cloud Desktop App from this Location
    https://creative.adobe.com/products/creative-cloud
    If none of the above steps work then please create another Admin user Account and try to install Creative Cloud Desktop app there.
    Please let us know if it helps.
    Regards,
    Abhijit

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    some folks have been having some success with the 1417 using eboncairn's technique. see:
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    Imac   Mac OS X (10.4.5)   
    Imac   Mac OS X (10.4.5)  

    it also happened to me trying to buy a song

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    http://support.apple.com/kb/ts3999
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      Step 1: Delete the contents of the C:\WINDOWS\Temp folder.
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      Step 3: If Windows XP: Choose Start > Run.
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