Received Laptop after hard drive repair

I just got back my laptop today from a shop i had a warranty at and they installed a new hard drive and also a hard drive cable.
They gave me my old hard drive in a plastic bag and i was wondering if there was still anyway for me to get the stuff off of it because my latest backup was all the way in january which *****.
not sure if my old hard drive is suppose to have a cable connected because it doesnt. The problem with my macbook was i kept getting a white screen with a circle and dash going through it, during start up.

If your hard drive was replaced because your previous one failed, who but Houdini would possibly know whether the old one had any limited functionality.
The lesson learned here, is that you should always maintain an external backup (recommend a clone), so the next time this happens, desperate measures won't be imagined.

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Restore saved iPhoto library after hard drive repair

My hard drive crashed and Apple were kind enough to repair it although it happened 1 week after the extended warranty expired. I was able to save the hard drive files to an external drive just before it died, but now when I try and import the iPhoto library back into the newly repaired computer one of 2 things happen: The photos begin to transfer and then the application (iPhoto) unexpectedly quits, or, the blue bar at the bottom says Working and nothing happens for as long as 10 minutes.
I would really appreciate some help as I no longer have covered support. One of the photo text files may be corrupted. How do I identify the problem file?
Thanks very much,
Colin Sieff

That's because importing from another iPhoto Library folder isn't the way to restore an iPhoto Library. I'm surprised you were able to do it without a bunch of warning dialogs.
If you still have the original iPhoto Library folder intact, the thing to do is restore it as I've described earlier. If you have sufficient disk space, quit iPhoto and drag the existing iPhoto Library folder from Pictures to the desktop. Then drag your backup iPhoto Library folder to the Pictures folder, and the only thing left to do is to start iPhoto. If all's well, move the desktop copy of the iPhoto Library folder to the trash, then empty the trash.

Mac very slow after hard drive repair and won't recognize scanner

All of my files were wiped out when I mistakenly turned on FireVault. I had it repaired at my Apple store. It worked fine for a while but in the past month or so it has become v e r y slow--I have to wait a full minute or two to open a Word doc! I don't know if it has anything to do with the repair. I did get a WD back-up after the repair--could that be slowing it down?
Last week I installed Snow Leopard and I hoped that might speed things up again but it hasn't. However, my computer no longer recognizes my HP scanner. I can print but I can't scan. (HP C6180 All-in-One)
Any ideas? Thanks!

Thank you! I spoke with AppleCare who suggested I install the new iLife that came with the Snow Leopard bundle so I did that. I also downloaded the app. from the HP site you linked me to. I haven't actually tried to scan yet but it appears to have solved this issue.
My computer is still VERY slow. AppleCare suggested I remove some things from my Start Up and it seems to have improved the speed a little, however it still takes a long time to boot up, open apps., etc.
My Apple Care expires in less than a month. If it is my Hard Drive going, what do you think my chances are of getting a new (free) HD from Apple? I bought my iMac in Jan 2007.
Thanks!

Syncing ipod after hard drive repair

I recently had a major problem with my computer and had to have a new hard drive installed, losing itunes in the process. I have downloaded the itunes software but when I insert my ipod, hoping to transfer the files on it to my itunes library, I get the message "This ipod is synced with another itunes library". Is there a way around this or another way to import the files on my ipod into my itunes library?

Connect your iPod to your computer. When you get the message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using a lot of the utilities your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and was written long before iTunes 7 so it requires a little adaptation, also it won't recover playlists but if you're interested it's posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. This is just a selection, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. Have a look at the web pages and documentation, they are generally quite straightforward. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
TuneJack Windows Only
CopyPod Windows Only
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay.

I have a wireless printer and received a new hard drive on laptop. How do I reset the scanning

I have a wireless printer and received a new hard drive on laptop. How do I reset the scanning

Macdi2000 wrote:
How do I reset the scanning
I have no idea what your question means; can you clarify?
Also, what Adobe software do you use?

Iphoto package contents is separate from iphoto after hard drive recovery

I have moved some of my previous iphoto libraries to an external hard drive. It fell and was not usable and did nor want to open any of my fikes. It was rceovered and I've received it back. The package contents are now seperate from the iphoto icon's on the hard drive. If I want to open it, it asks me to upgrade to the new maverick's version iphoto library. I click upgrade but then it saus that my iphoto library needs recovery and that it will quit and relaunch by itself. If I press quit the whole process starts anew. What should I do to be able to view my iphoto library? Please please help!

Dear Larry. Unfortunately I have just copied all my old libraries to this external hard drive and was about to back it up when it fell. This was still the previous Iphoto app before I updated my mac to mavericks. I now run OS X 10.9.2. The folder in which I received back this hard drive shows: folder "2012 iphoto". In this folder all the package contents lies together with the older iphoto app. In other words, if I right click on the iphoto icon, there is no option to "show package content:, because I assume it is not in it and is seperated. I hope I explained this correctly?
If I now double click on the iphoto icon, iphoto starts up and it shows me the following message: "Your photo library will not be readable by previous versions of iPhoto after the upgrade. The upgrade process for very large libraries may take an hour or more to complete.". I then click upgrade, and the following message appears: " An inconsistency in your database has been detected. The application will now quit, relaunch, and restore your database to a consistent state. This may take some time." It only shows a tab with "quit". If I pres quit, iphoto closes and reopens with the first message showing again. This continues untill I choose the option to not upgrade...
Please help

Helping replace laptop's hard drive.

Hello,
I purchased my laptop from best buy around a year ago and was able to purchase an SSD a week ago. I got around to attempting to replace the hard drive myself, but it seemed that one of the screws on the caddy that's attached to the motherboard wouldn't budge at all. I stopped trying after a bit since I didn't want to strip it.
Now my question is, would I be able to go to a Best Buy to get assistance with removing this screw and replacing the hard drive? If so, would I be charged for it? I still have ADH warranty on it, but I don't think this pertains to anything that the warranty covers.
Any help or ideas would be great. Thanks in advance!

Hi fubarbaz,
Our apologies for the delayed response! It wasn't our intention to keep you waiting so long for assistance.
Like RealGeorgeW mentioned, a hardware installation fee would apply if you're simply looking to upgrade your laptop's hard drive. If your drive is defective, however, then the staff at your local store may be able to install the replacement under your Geek Squad Service plan. Operating system re-installation is typically included whenever a hard drive is replaced under warranty too, so I'd encourage you to speak with a technician at your local store when you get the chance if you haven't already done so.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Hard drive repair, Itunes no longer works

Recently had a hard drive repair, but had data backed up. Itunes instantly gives a (-50) error and does not allow me to Authorize the computer or change any account details (Error -5002). Recognizes my Iphone and Apple ID but won't allow me to change any account details. Any suggestions?

ahatak wrote:
Why submit your knowledge if you can't share?
Why make nonsensical posts to 9 month old threads?

Itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?

ive recently updated, itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?if i transfer the movies from the external to the laptop they will add to the library without any problem so theres no issue with the laptop but when i go to add file in itunes i can path to the external but as soon as i select the file nothing happens, just goes back to itunes

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

How do I copy the entire contents of my laptops failing hard drive to copy back onto a new computer.

How do I copy the entire contents of my laptops failing hard drive to copy back onto a new computer.

If the drive has failed the only way to get any data off it is to send it to a Data Recovery company. Which is very expensive and no guaranty they will be able to retrieve any data.
That is why Apple has included a system to backup your Mac on a regular basis, Time Machine. Also there are other Apps to do basically the same thing by Cloning your internal drive to an external drive. Carbon Copy Cloner and SuperDuper. Along with using Disk Utility to Image the internal drive to an external drive.
Sorry to tell you but if the drive has really failed your Data is gone unless you pay a large sum of money to one of the Data recovery companies.

How do I unactivate after hard drive crash?

Just purchased an upgrade to CS6 Photoshop from CS3 Photoshop but hard drive crashed before I could uninstall it. How do I deactivate after hard drive crash? Do I need to or can I just load my full CS3 copy and then upgrade it to my new CS6?

You can just install CS6 directly. You will be prompted to enter your qualifying serial number from CS3 during the install process.

Re-install design premium after hard drive failure

In May 2012, I installed Creative Suites on my laptop. My laptop's hard drive has failed. How do I transfer my Abode programs to a new computer?

You install them using installation files. Here is a general link that can lead you to downloads for whichever Creative Suites you installed.
Download and Installation Help -
https://helpx.adobe.com/download-install.html
Assuming you lost the laptop without deactivating the Adobe suites, you should contact Adobe Support thru chat and ask them to reset your activations. That way you will still have ypour two allowed activations available to you in case you want to install on a second machine as backup.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Just updated to firefox 3.6.8 and now my laptop's hard drive failed after subsequent firefox crashes.

I just updated to firefox 3.6.8 this morning after getting prompted to update as I started firefox. The firefox update successfully installed page said that I should update to the latest adobe flashplayer, so I did that as well, although that installation failed for whatever reason. I figured that I would update it later. I started watching live streaming videos on a website, and it was working for awhile, but firefox started to not respond. I tried opening up task manager, but even that started to lag and took minutes to open. The problem seemed resolved for awhile, but firefox started to not respond off and on, task manager stopped responding completely, explorer crashed, and my computer blue screened. It wouldn't even get off the blue screen after minutes of waiting, so I shut my laptop down manually. I'm positive that this couldn't have been a virus, since I only visited my usual websites, and I have both adblock plus and noscript installed. As for my laptop now, it won't boot to windows vista. I tried the hard drive test and failed. Now my laptop isn't even able to turn off no matter how long I hold down the power button. It's not an old laptop, so I doubt that it was just time for it to die.
I have always been a fan of firefox, but this is just horrible. I don't know if it was firefox's fault but it sure seems like it...
I'm currently on my older laptop, since my other one is obviously dead now. My broken one had vista installed and again, firefox 3.6.8 version.

I have the same problem. I have never had a problem with Firefox before, and use it as my main browser. However recently, after updating to 3.6.8, its been crashing all the time. Up to 20 times an hour. Usually it occurs when I click a link from a Google search, or in Yahoo. Even if I send in a crash report and restart Firefox, it crashes as soon as the same page is brought back up, or the same link is clicked. I have also had it crash when completely idle. Its very frustrating as it is my favorite browser. I've resorted to using Google Chrome for the time being.

Restoring picture and movie files after hard drive failure and repair

I need some help restoring photo/movie files from my external hard drives after my iBook was repaired following a storm. I have backups hidden all over my external hard drives. I have unburned burn folders that may have pictures on them. I was using iPhoto from iLife 05 and iLife 08, and Kodak Easy Share. I have searched on spotlight using ".jpg", "pics", and ".mov" and titles of various images, but I am still missing images that I am fairly sure I duplicated to external hard drives. Any ideas for searching?

Thanks, I just downloaded EasyFind. I ran an initial search and it looked very effective. I will have to manually check the search results to see if it is getting any files I haven't already been able to find.

Disk utility recomends backing up files after hard drive can not be repaired?

My Mac mini will not complete the boot process. I am able to get to the disk utility by using the Snow Lepard disk that I recently purchased and pressing the option key. Disk utility is telling be that my disk can not be repaired and I should back up as much data as I can and reload the software.
Is there another disk repair program that could possibly fix what disk utility can not? Is it worth a try?
If not...
How do I back up data on the mounted disk since I can not access it? Do you recommend a perticular external hard drive and software to manage my backups?
Thank you.

Welcome to Apple Support Communities allensood!
You will get a wider audience and won't confuse the original poster with solutions that don't apply to them, if you start your own topic here
https://discussions.apple.com/community/desktop_computers/mac_mini?view=discussi ons
Unless you have a solution to try for the original poster, it is always best if you start your own topic.

Received Laptop after hard drive repair

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