Received the error 4960 whilst download was extracting - now am unable to cancel download

My trial took three days to download. Am now eventually at the extracting stage, and I have received the error 4960 message. It has been suggested in other threads that when this happens you should cancel the download and start again, but I am unable to cancel as it says it's still extracting. How can I start again? And how do I make sure it downloads properly this time?

Are you trying to download a trial?  If so you can complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1 to reset the download experience.  I would recommend choosing the default location of your User folder when reinitiating the download.
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

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