RECEIVED WRONG SERIAL NUMBER FROM ADOBE
I have just purchased Photoshop Elements on line.
I received an email with the serial number but when I enter the serial number to license my trial copy, I get an error message saying that this is not a valid license number.
Please advise.
Go here:
Find your serial number quickly
and scroll down to Still need help? Contact us. Keep working your way through the various screens, even when it looks like you're getting looped back to a page where you've already been (you aren't; it's just that the page looks identical) and eventually you can start a chat session and hopefully get it straightened out.
Similar Messages
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why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store
I'm working on a 27" imac with os x 10.9.5
I bought elements 13 in the adobe online shop. Downloaded it and tried to install it. The moment i filled in the serial number (given by adobe) i got the message can not validate this number, try customer support.
I called but elements is not supported by phone they redirected me to the chat. I tried to times, but the chat is not available.
I tried to return my purchase, but for that you have to register and thats only possible when it is validated. So i bought a E 80,00 programm and can't use it.
Then i got to my account to see in my order history (some time ago i bought lightroom and elements 12). I saw my elements 13 order and when i clicked it i saw my serial number (witch is not working) but to my astonishment is saw a price of E 100,00. And the message that something is wrong with my order history and i should contact customer support.
On the internet i saw a lot of the same problems and i think dat adobe is not concerned at all. Just buy and thats that!!!!!
Well anybody help help help!!!!!!!! -
recently reinstalled Acrobat 9 pro. Got serial number from adobe. Now keep getting the message upgrade. No 9 in dropdown. Then tells me to enter serial or only have 22 days left. Reinstalled 3 times.
Can anyone help please?Sorry that you got such a hassle. Try this. I don't have Acrobat 9 per se, but I have the TCS2 and found the following.
Run Regedit (all the serious warning apply here. Look but don't touch).
Under HKEY_LOCAL_MACHNINE->SOFTWARE->Adobe->Repair->Adobe Acrobat->9.0->IOD Look under the entry under SERIAL.
Maybe it works maybe it doesn't. But it might help.
Message was edited by: MichaelKazlow -
Can anyone help me get a serial number from Adobe & Identit-e?
I bought the Adobe Creative Suite 6 Design Standard Student & Teacher edition through Amazon online. I followed the instructions inside the package to verify my eligibilty as an educator. I received a message on the screen after submitting my materials that I was verified & I would be receiving a serial number. This was on June 1. I contacted Adobe Chat and a rep. told me to wait 2 -3 business days, but still no email with serial number had arrived. On June 7, I contacted Adobe Chat again and the rep told me to contact customer service at identit-e. I have sent identit-e two emails with no response. It has been one week of trying to get my serial number from either Adobe or identit-e. Can anyone help me get my serial number?
Product Code <removed by moderator>.
My work email is <Removed by moderator>Jeff,
I ordered through Amazon and not through Adobe so there is not a record of my order on the Adobe website. I do have a record of the order with Amazon so I requested a refund through Amazon. The product is unusable without the serial number. It has been 8 days since my eligibility was verified with identit-e. I have spoken with three Adobe rep.s and two unanswered email to identit -e trying to get the serial number since I was verified as eligible to receive the student/educator version of Creative Suites. I am very disaapointed with the lack of help I have received from Adobe with this issue.
Being referred to identit-e or to a FAQ page is not what I needed to solve the problem- I needed the serial number I have lost complete confidence in Adobe's customer service and that the serial number will ever be provided.
Kathie -
Need help with installing photo shop 9. I bought a new computer and want to continue using my program, went to site downloaded program and got my serial number from my account but it keeps saying it is invalid what do I have to do?
Did you deactivate on the old computer?
If not, and you can't, you may need to contact Adobe:
Google -
Adobe Acrobat 7.0 Professional won't install with new serial number from Adobe
Having replaced my PC I tried to install Adobe Acrobat 7.0 Professional but I was unable to activate registration as it had already been registered and is an 'old product'. I have contacted the Adobe on-line advisor and was given a new serial number and a file to download.
The set-up wizard will not complete even though I type in the new number accurately and each time I've had to abort installation as it says it can't be verified.
Does anyone have any suggestions or explain what I might be doing wrong please?
Thank youThank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac. -
Why?
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
Can't get my serial number from Adobe for LR 4 download
the link in the email takes me to a place at Adobe that does not recognize my login! what's going on?
dfconn2 the following steps should allow you to view your serial number.
Sign in to your Adobe account with your Adobe ID (your email address) and password.
Click My Adobe, and then click My Products.
If your password is still not accepted then https://www.adobe.com/cfusion/membership/index.cfm?nf=1&nl=1&loc=en_us will allow you to submit a request to reset your password. -
Can't get my serial number from adobe - says my redemption code invalid
I have a copy of Photoshop Elements 10 bought via ebay. am going round in circles. I have spoken to adobe customer services, sent 2 emails (unanswered) and contacted the vendor, who will not help.
When I enter the redemption code, it says it is not valid. Adobe told me they have had a problem which would be resolved by today. Still does not work. Help??Redemption Code Help
Scroll down to Still Need Help, Contact us -
It's been almost a month and I still haven't received my serial number.
I purchased the Student/Teacher edition of Production Premium and submitted my documentation, but have still not received the serial number from Adobe. As the discussion title indicates, it's been almost a full month and my trial is about to run out.
I would greatly appreciate it if someone from Adobe (preferably from the Serial Number Approval Department) would contact me with either A: an explanation or B: my serial number (preferable).
Thanks for the help.
JustinYou need to call Adobe on their phone line. Adobe does not necessarily hang out on these forums which are user forums.
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I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!
I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
The issue can be that the present operating system might not be compatible with the CS2.
Regards
Rajshree -
Acrobat X Pro has a flawed serial number application form at the point where it asks for your State, the first time. I will not allow me
to complete the form and receive my Serial Number.@I purchased it from my University bookstore and the attending clerk was no better informed than was I.
The form is required to be infilled in order to receive the serial number necessary for installation of the software
After five hours of trying, I was able to overcome the flaw in the form, as it appeared on the Acrobat website, and
complete the two pull-down menus indicating the State in which I live.
I called Adobe Customer Care for assistance and had to wait two hours for a return call, and by the time the
call came though I had found that the website form allowed me to pull-down for the State of location.
Adobe is an uncaring vendor, once it has your money in hand. -
Hello me my adobe cc expired and I have already paid and I have not received my serial number, who w
Hello me my adobe cc expired and I have already paid and I have not received my serial number, who would wonder about that.
Hi GreenhatDesarrollo ,
For Creative cloud applications to work you dont need a serial number . CC works on the basis of your Adobe Id & Password so in our case right now I would request you to kindly launch the product and wait for the trial message to come up . Once you have the trial message up , kindly click on Licensing This software and then use your Adobe id & Password that we have used to purchase the creative cloud .
Kindly let me know if this works fine for you or if you require any further support from our side .
Cheers,
kartikay Sharma -
I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help
Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene
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