Receiver can't use "download all"

I sent today 31 pictures through a "public link" to some people.
all of them could click on the link and see the pictures.
but the blue button on the top right "download all" doesn't do nothing. no download is starting.
if you click on each photo --> then you can download each ... but this is too complicated if you want to have all of them downloaded.
why the "download all" is not working?

Hi,
May i know which browser has been using by receiver?
Try using different browser.
Most probably pop up blocker will be blocking this.
Regards,
Florence

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Receiver can't use "download all"

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