Receiver unable to open mail

What would prevent a receiver from opening mail? There are times when one person will email me that he was unable to open my email. It doesn't seem to matter whether or not I have attachments or photos attached. At other times he is able to open my email. He uses a PC but others to whom I email also have PCs and haven't had a problem opening my mail. Also, many times he forwards emails that have photos and attachments! Any ideas about what is happening and how it can be solved? Thanks.

What would prevent a receiver from opening mail?
There are times when one person will email me that
he was unable to open my email. It doesn't seem to
matter whether or not I have attachments or photos
attached. At other times he is able to open my
email. He uses a PC but others to whom I email also
have PCs and haven't had a problem opening my mail.
Also, many times he forwards emails that have photos
and attachments! Any ideas about what is happening
and how it can be solved? Thanks.
I withdraw the question - no response

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