Receiving calls from an ex-directory number

Hi there,
A friend of mine has an ex-directory number. Every time she tries to ring my land line she is unable to get phone to ring. Any body any ideas. I've tried referencing ex-directory, call barring etc. but no luck.

Hi and welcome
Do you have trouble receiving calls from other people or is it just this one person?
Do they have any troubles calling anyone else?
It is possible that if the other person is with another line provider (sky?) there are known problems that will not allow certain numbers to be rung between different suppliers.
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