Receiving credit for online delivered orders that are pickup for return

I'm having a frustrating time with online delivered orders that are pickup for return. Items picked up and confirmed via email on 8/8/14...why does it take so long to return to best buy master card. Plus still no replacement gift card or reissue of reward points. I just believe this should be easier.....please correct this. Order number is (removed per forum guidelines)

Hi Joseph,
Under normal circumstances, orders placed on BestBuy.com are immediately refunded once they've been returned to one of our U.S. retail stores or to our Findlay returns center. Based on your order number though, am I correct in understanding that you originally placed your order through your local store? If so, then this may explain why you haven't seen a refund yet -- in-store orders often require that customers physically visit the purchase location to finalize the return.
I'd be glad to point you in the right direction, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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