Receiving email that payment failed for iCloud storage renewal, but in my settings-acct info it shows the proper card
I received an email "On 01/07/2015, we attempted to charge your account for your 200 GB iCloud storage plan, but there is still a problem with your payment information. Your account will be downgraded to the free 5 GB storage plan if we cannot successfully renew your subscription. Follow the instructions below to update your billing information: 1. Go to Settings and tap iCloud 2. Tap Account 3. Tap Payment Info and follow the prompts
The payment info is the credit card I use daily to purchase iTunes and other items, and is a valid card. I'm unsure how to resolve this? Any suggestions? What other card could they be trying to use? I confirmed with my credit card company that apple did not try to authorize a payment on this card, so they must have been using one of the previous cards I've had to cancel due to fraudulent activity (love the internet age).
Thanks for any advice.
By the way - this is my 'family sharing' authorized card - I can't actually change payment info on this screen. The note on the payment screen says "This payment method is being used with Family Sharing. Applicable purchases initiated by family members will be billed to this account. Change it in iTunes & App store settings". Perhaps the actual card being used for my iCloud storage is different? I'm not sure how to access/update that one...
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Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards
I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment. -
Is it possible to pay for iCloud storage plan with money from iTunes?
Is it possible to pay for iCloud storage plan with money from iTunes?
Hey LARISAFROMTX,
Thanks for the question. Yes, you can use iTunes Store credit to pay for an iCloud storage upgrade:
Accepted payment methods for iCloud storage upgrades include credit cards, debit cards, and iTunes Store credit. If you don't have enough iTunes store credit to complete your upgrade, you'll be charged the remaining amount. Apple Store gift cards are not accepted as payment for upgrading iCloud storage.
Learn how to upgrade or downgrade your storage and manage the amount of storage you're using.
iCloud: Storage upgrade pricing
http://support.apple.com/kb/HT5879
Thanks,
Matt M. -
Can I use an iTunes gift card for icloud storage back up
Can I use a iTunes gift card for icloud storage back-up
You can use them to buy ibooks from the ibookstore - and also for items from iTunes, the app store and Mac App Store.
I assume that you are going to give the card(s) as presents ? You can't buy a card, redeem it onto your account, and then use your account's balance to gift items from the store, gifting can only be done via a credit card (and ibooks can't be gifted). -
Why I got this email if I didn't schedule any storage plan ? This is the email I got;
On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me ? I don't want to be charge for something I don't want to buy.You may want to do couple things
1. cancel auto renewal for icloud - instructions here -under downgrade storage
http://support.apple.com/kb/HT4874
2. change your payment info in itunes, to either none or other payment method - instructions here
http://support.apple.com/kb/ht1918 -
I am receiving email that I should verify my password for iCloud but I can't see the link that I should start. HELP please!!!!!!
You select the desired file (tick the square box on the left of the file name).
You click on the "share"/"send" icon (the envelope with the arrow that points up and to the right).
You are presented with the share/send dialog.
Here you select the "Send To" choice.
This is done by placing a tick in the box beside either "Public Link (create a public link for anyone to view)"
OR
"Personalizdd Link (send email invitations to individuals)"
NOTE: The second choice is only available if you have a subscription to Adobe Send service.
So, for a free "Files" account in Adobe's cloud you'd tick "Public Link".
At the bottom left you'll observe the "Create Link" button.
Click it.
You are presented with a new dialog that informs you that the Public Link has been generated and that link is provided in a field within the dialog.
You can copy the link to a text file for future copy-paste into a post to a forum or bulletin board or you can provide the link to otheres via an email.
Be well... -
Is there a way I can delete my primary @me email address so that I can receive emails only via my "reserved" @icloud address. eg. delete "msjones@me" and receive emails via "msjones@icloud" only.The reason being, I receive a fair bit of spam to my @me address. Going forward I plan on using an alias for certain websites to minimise this problem.
You can't delete the address, but you can set up a Rule to move messages to that address to the Trash or another folder. Go to http://icloud.com and go to the Mail page, click the cogwheel icon at top right and choose 'Rules'.
It's a bad idea to post your email address - it's an invitation to spam - even though in fact you haven't posted them in full; I've asked the hosts to remove them. -
I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?
... I clicked on it (I know I am not supposed to do this - I won't ever do it again) and no window opened up.
You're right - it is never a good idea to click on links sent in an email unless you are absolutely certain they are legitimate, and that is only becoming more difficult as spammers and phishing attempts are getting better every day. Having no association with Verizon is all the more reason to simply delete the thing.
Next, by supplying your email address all you did was confirm to whatever site was sending you this spam that your email address was legitimate. Again, when in doubt just delete the email and forget you ever saw it.
... How can I check to see if my computer has been hacked and how can I protect it further.
The good news is that is highly unlikely. The bad news is that your email address might be used as the "from" address for spam sent to others, and that you are only more likely to get more spam from the phony Verizon site as well as every other potentially malicious operators.
The best advice would be to simply abandon that email address, but if you can live with the previous potential concerns it would be overkill. I would recommend changing your passwords for financial institutions (banks, credit cards and so forth) as well as your email account or accounts. That is simply good practice whether or not you did what you did.
As far as any malware is concerned, again that is unlikely, but make sure you run Software Update to get all Apple's latest updates. -
In preparing for iCloud storage to be reduced to 5GB, I have deleted all my emails (via internet to iCloud) including all inboxes, sent mail, archived etc. HOWEVER my iPhone (under Settings>iCloud>Storage and Backup>Manage Storage says I have 8.5 GB. Please help!
The only thing I can think of that may cause this would be storage buffering. See http://support.apple.com/kb/HT4873.
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hi please I need help , I paid with my wifes credit card the upgrade in my icloud storage today but now any time I send an email appears ....from: my wifes name instead of my name ....how can I change this ,thank you
You might want to make sure your credit card is listed in the billing information associated with your Apple ID (see http://support.apple.com/kb/ht1918).
Also, to change the From name that appears when you address emails on and iOS device, go to Settings>Mail,Contacts,Calendars...tap your iCloud email account, tap you iCloud account at the top, tap Mail at the bottom, then enter the name you want to use in the Name field at the top.
To change the From name on your Mac Mail, go to icloud.com, sign into your account, open Mail, click the gear shaped icon on the bottom left and choose Preferences, go to the Accounts tab and enter the name you want to use in the Full Name field and click Done. Then quit Mail on your Mac and re-open it. Your new From name should now appear in the drop-down list when you compose a new email. -
How do I cancel a payment for iCloud storage and contact Apple Support ?
I made a payment for iCloud storage on 14/11/13 but I now would like to cancel it and get a refund. I tried Apple iCloud Support but it wouldn't accept the phone number. Does anyone know the Apple contact number (England - UK
If you purchased it within the last 15 days, contact the Apple online store at the number listed at the bottom of this page.
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I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?
I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account. You can't delete them.
If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck. -
FIX: Unable to update/change credit card for iCloud Storage
You may get an email from Apple that says that they are having a problem processing your credit card for iCloud Storage. The email then goes on to give you three instructions to fix this by tapping on SETTINGS -> iCLOUD then tapping on "Account" and then following on-screen instructions.
If (like me) you see that your card is OK but you are still getting the email and you cannot edit the payment details, this is what you do.
Turn off Family Sharing.
Once this is done, you will then see that the old card details are really what is trying to be used, and you can then update your payment option. This is not known about in front line support and it was only a high ranking tech support person in iTunes support who mentioned this in passing as a possible cure. Share it please as failing to get your payment option correct can result in losing your iCloud Storage Plan and placing you back at basic free levels.The following may help: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
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Can I recover emails that were blocked when my storage was full?
The storage on icloud was full for me for perhaps a number of days. I bought extra storage (20GB) and my emails are now working, but how can I recover the emails that were blocked when my storage was full?
Yes. I tried the refresh and checked the uninstall tab. Still nothing. Another thing though - when I entered my Blackberry ID, it would not let me use my screen name because it was supposedly already in use. But I knew that because it was in use by me. It would only let me use the same name with a numerical suffix. So I am wondering if it thinks I am still logged on from before the upgrade. Also, is it possible the Playbook thinks I am some other use and won't let me access my files - like photos and videos, etc.
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Can I use Paypal to pay for Icloud storage?
Can I use Paypal to pay for Icloud storage? We are getting messages that we are exceeding the 5GB of free storage and need to pay for additional storage. I can use Paypal on ITunes but don't see that option with Icloud storage? What am I doing wrong?
The payment associated with your account is for all iTunes and App store related purchases. If you already have a valid payment method in place, you shouldn't be asked for one when you purchased additional iCloud storage.
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