Receiving error (-50) and my phone will not restore
Please help.. my phone will not restore the back up on my itunes. Whenever I plug in my phone it asks me to continue my restore but then I get the Error (-50) message. Any ideas on what I need to do?
From http://support.apple.com/kb/TS3694#error9:
Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Make sure you are not connected through a usb hub; connect directly to the usb port on your computer. Also be sure your usb to dock cable is good, that your case isn't interfering with a good connection to your phone and that the cable and connector on your phone are clean. Also try disabling any security software.
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Essentially it would mean another Internet connection yes, however it's your local network that I am wondering about and whether it could be the problem.
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You need to tell us exactly what the errors your getting say.
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Mylenium -
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work now.
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work. I started the download and it said that it had 6 hours remaining, so i just left it overnight. The next morning it was working fine, but the ios 6 didn't download. I looked at it later and it had the turning on screen with the loading bar under it. It stayed like that for a while and the bar didn't move. I needed to use my phone so I tried to make it go to the home screen, but nothing happened. I held down the lock and home button for a few seconds and everything went black. I tried to turn it back on and all it has done all day is stayed on the turning on screen. I tried plugging it into the wall, and nothing happened. I tried connecting it to iTunes, and nothing happened. I don't know what I need to do to get it to work.
OMG is working OMG OMG OMG Thanks alot dude!
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I have just updated my iPhones 5s with and my phone will not turn on one now please help
I have just updated my iPhones 5s with las test update ios 7.0.5 and my phone will not turn on one now please help
Try a Hard Reset,
press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
if that doesnt work you may need to do a restore
http://support.apple.com/kb/ht1808 -
i upgraded my iphone 4 ios and now my phone will not restore -
I have run into the same problem.
1. I was sharing the same itunes account with my wife for both of our iPhones 4s. She upgraded her phone to IOS7 two weeks before I did. After I did we ran into problems with messaging. Because we shared itunes account, both iphones were linked. When I sent text messages to someone, she got a copy. When they replied, she got a copy. I tried several ways to remove her phone from my profile, but would not work with new IOS7. I had to create a seperate itunes account for my phone in oirder to do so, as recommended on several help forums.
2. I backed up my phone onto itunes before setting up seperate itunes account. It showed that all the photos, contacts, notes, apps, etc. were synced and backed up.
3. I logged off itunes (former shared account- now wife's account), logged into new itunes account, and proceeded to restore my phone, while logged into my new itunes account, thinking this would delete my wife's phone from the profile as shared devices.
4. Phone would not restore by automatically syncing with itunes, by selecting back up recovery file to recover, or even by deleting everything and starting fresh as if it were a new phone, then trying to restore the data file as if it were recovering the backup info onto the new phone.
5. I get the same **** initialization loop sequence on the iphone every time, even after itunes goes through the recovery process, syncing all data, etc., multiple times. The iPhone loops through the grey screen "Welcome" in different languages, then asks which wireless server I want to connect to, enter passcode, then asks if I want to set up phone as a new device, backup from iCloud, or from iTunes backup. It does not matter which I select. It prompts me to connect to iTunes again. The point is, I have already been through these procedures and the iPhone cannot get past this point and enter run mode, showing me a screen with all my recovered settings.
For time being, just to have a functional phone, I have had to delete everything off the phone and set it up as a new device, back to factory settings. Then the phone will get past this and enter into run mode showing screen and apps with factory settings, no contacts, no email ( have to set up again), no voice mail ( have to reset).
Any ideas on how to over ride this reset mode in the iPhone, when all I want to do is download and recover settings from a backup in iTunes to the device? -
Did an update on my phone and now I have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?
http://support.apple.com/kb/ht1808
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I dropped my iphone in water and the phone will not turn back on or charge...
I dropped my iPhone in water and the phone will not turn back on or charge... I know its probably fried and I need it repaired but is there any possible way I would be able to save the information that was on it. Pictures or videos? Most of my pictures were saved on my i Cloud, but some information had not been uploaded like my videos.
Does apple provide any sort of recovery services?
Thanks
JesusHi jesusdeloera,
Welcome to the Apple Support Communities!
If your iPhone was being backed up to the iCloud or iTunes, you will be able to restore from that backup and recover the data that was on the device at the time of backup once you have your iPhone repaired. Please review the attached information about iCloud and iTunes backups.
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
If you need further information about repairing your iPhone, please use the link below.
iPhone Repair and Service - Apple Support
Have a great day,
Joe -
I downloaded the ios7 update and my phone will not turn on
I downloaded the ios7 update and my phone will not turn on
1. Charge with AC adaptor for at least 30 minutes
2. Reset the phone (no data loss): press both the homeand power buttons for at least 10 seconds, releasing when the Apple logo appears. -
I tried to update software on my i phone 4s and the phone will not restart past the apple logo? The logo keeps flashing up but wont go further.. please help!
Place the phone in recovery or DFU mode (search Google) and restore.
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upgraded to ios7 iphone now displays itunes logo and usb cable will not restore, will not restart
Hi there emynona,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
Need help finding out what happened to my phone and what I can do. After trying to update my iPhone 3GS to IOS 5 my phone will no longer work and is an unknown device to any computer. It is like it wiped out everything on the iPhone and has no hardware or data on it. At the end of the download and update of IOS 5 it said there was an error during the process and gave me no option but to push ok and know phone is not working. The screen shows the USB plug and iTunes symbol, but computers will not recognize device.
What was the error number? That would be very useful since the following gives actions for various errors.
http://support.apple.com/kb/TS3694
Try manually placing the iPod in recovery mode to see if that will make the iPod visible in iTunes. See:
http://support.apple.com/kb/HT1808 -
Trying to activate my 3GS and the phone will not recognise the sim and will not activate
Help Please
I have changed my call plan with my service provider from contract to PAYG and have just tried to upgrade my 3Gs to IOS 5.0.1. I have purchase a iPhone 4 and was using the 3Gs as back up.
I set the phone to factory restore as it was being sluggish and I felt a restore would be the best option. The restore went ahead but the phone will not accept that I have a valid sim in the phone and will not activate stating that the servers cannot activate the phone.
The sim is the new PAYG sim given to me by O2 and I had even arranged for the number to be transferred to the PAYG sim. I am at a loss to understand what has happened as the sim will work fine in an old 8gb Iphone 2g and other mobiles. I have not kept the old contract sim so I am unable to insert that to see if that was the problem.
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http://support.apple.com/kb/TS4242
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