Receiving faxes for an HP Pavilion 1510PC

I have an HP Pavilion 1510PC, Product # H2M40AA. I've had the system for about a year now.
I installed a U.S. Robotics 56K V.92 USB Soft Modem - LSI USB 2.0 Soft Modem. From what I see I can use a 2.0 or a 3.0 hook up for it.
I hope I've included all the necessary information that you need.
The problem is that I have my modem set up but can not send faxes when I try it tells me that it's not connected to the internet, but when I do a diagnostic test it says everything is running properly. I've run all the suggested tests and still can't send a fax.
Any help would be greatly appreciated.
Patricia Peters

Hello @JPJ408,
Welcome to the HP Support Forums!
I understand that you are looking to purchase an HP Officejet Pro 6830 All-in-One Printer for faxing purposes. While the User Guide advises you to plug the Answering Machine directly into the rear of the Officejet, it is not necessary.
If you have a fax line with an answering machine on it, the only requirement is that the fax machine is set to two rings higher than the answer machine. Most answering machines are set to pick up on 4 rings. Therefore, you would set your Officejet to pick up automatically on 6 rings. That way, when a voice call comes in, you can manually answer the call before the answering machine picks up. If you're not home then people can still leave you messages on your answering machine. If you have a fax coming through, do not answer. The answering machine will pick up after 4 rings. At this point the fax machine will 'listen in' on the answering machine message and if fax tones are detected than the fax machine will take over and receive the fax.
I hope this helps clear up any confusion.
X-23
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Hi ChuckStewart,
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I found this blurb interesting, When recording the outgoing message on your TAM, the voice portion should be at least 10 seconds long, but no longer than 20 seconds . Record 5 to 7 seconds of silence at the end of the voice portion of your outgoing message (total outgoing message length would be your voice message plus the additional 5 to 7 seconds of recorded silence ).
I wonder if you might find something helpful in the document.
Please let me know. thanks.
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itzdeb wrote:
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Thank You.
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I work on behalf of HP

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Hi @kimychong,
Thank you for visiting the HP Support Forums! I see you are having problems sending and receiving faxes with your HP Officejet Pro 8600. You ran a fax test and the dial tone failed. Please continue troubleshooting below:
Cannot Send or Receive Faxes
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1. What is the Exact model of HP 8600 you are using as there are a few in the series?
2. What is your current Operating system, Windows or Mac and which version?
3. How is the printer connected, USB or Wireless?
4. Do you get any error messages when sending or receiving faxes?
5. What kind of phone line do you have, digital, analogue or VoIP?
I hope to hear from you soon.
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HevnLgh
I work on behalf of HP
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Hey there @jim17022
I read about the faxing problem you're having and also saw you on another thread where my colleague had posted the troubleshooting for the faxing concern.
Please follow the link in @Jamieson's post, here:
HP Office Jet Pro 8600 N911g Unable to send or receive faxes
If the troubleshooting does not help at all, please give us a call:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Is there a free way to send/receive faxes with a Mac?

efax is not a reasonble option anymore as it does not allow for Mac viewing software, so is there another way to send and receive faxes on a Mac (preferably for free).

"Thank you, the problem with eFax is they have not kept up with Mac Development so the new OS' do not support the viewers that eFax puts out and you can't read their file format without that. You can open online, but you can't do anything with the fax after opening it, can forward, can save, etc..."
True, you can't use eFax software, however, I have asked them to send me the fax in pdf form and that works out just fine.

Receiving faxes for an HP Pavilion 1510PC

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