Receiving mail on mail app using earthlink

My very reliable earthlink mail will suddenly, not load. I can access the mail using earthlinks web site and I can send using the apple mail app. I am also receiving mail through my gmail account with no problem. I think it is a preferences setting but can't seem to resolve it. Using Snow Leopard with a Macbook.

I'm also on Earthlink, and am having the same problems with timing out in Mail when trying to access the Earthlink POP. So, I called Earthlink Support yesterday (10/01) and learned that their email servers were down completely for several hours yesterday, and the service - though partially back up - is still spotty. Webmail was also affected for a while yesterday, as well, although it seems to be working fine today. Apparently it's a problem on the Earthlink end, which - hopefully- they will fix soon.

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Cannot send email in mail app. using POP account with Wi-Fi

I recently moved to an apartment that only has wireless internet access. Since moving I cannot send email using my POP account, although I can receive email. I was also not able to receive email using my .mac account, but I learned through this forum to change server port to 587 in .mac account and now I can send via .mac account in mail app. But I still cannot sent email with mail app. using my POP account. I changed no settings when I moved, and have never had this problem with cable. Any suggestions?

It all depends on the policy of whoever is the ISP at your new location and the method used by the outgoing (SMTP) server to determine whether you’re a legitimate user.
In an attempt to fight spam, many ISPs restrict the ability to send using an outgoing (SMTP) server not owned by them, usually by blocking port 25 for all traffic outside their own network, which means you cannot send with an SMTP server not owned by them if configured to use that port number. And it may happen the other way around as well, i.e. the outgoing server itself may look at the IP address you’re connecting from and refuse the connection if you’re outside its own network.
Something that often works is changing the outgoing server port to 587 (or whatever alternate port number the outgoing server listens to) instead of 25 and using some form of authentication in Preferences > Accounts > Account Information > Outgoing Mail Server > Server Settings, but two conditions must be satisfied for this change to work: (1) the ISP must not block that port as well AND (2) the outgoing server in question must listen to that port and accept a form of authentication not based on the IP address you’re connecting from.
Independent mail service providers not tied to a particular ISP, such as .Mac and Gmail, do allow authenticated SMTP access on port 587, which is the reason changing the outgoing server port number solves the problem for them if the ISP doesn’t block that port as well.
The following article, for example, describes several ways to address this issue in the case of .Mac, but can be useful for other mail accounts as well (not just .Mac), and applies to all versions of Mac OS X (not just Mac OS X 10.4.2 and earlier as the article states):
.Mac: Server timeout alert message when sending email

On my iPad home screen, the mail app used to indicate the number of new emails I had with a number in a red circle. This has vanished since I upgraded. Does anyone know why, and how to restore this?

On my IPad 2 home screen, the mail app used to indicate the number of new messages with a number in a red circle, next to the app. This has vanished, I think about the same time as when I upgraded to the new OS. Does anyone know why and how to restore this feature?

Thanks. While you were replying to my question, I went into notifications and figured
it out. Appreciate the quick response!

When connecting to the public wifi cannot receive mails, either use internet

when connecting to the public wifi cannot receive mails, either use internet

I believe I may have solved this
When you can't log into public WiFi ...
with an iDevice…
because the Server times out ...
or the login/registration page just won't load ...
********Simply do this***********
Go into settings> WiFi and tap the little info icon for the network you are trying to join
If you see two slider buttons, these are the cause of your woes
One says "Auto Join" (or similar) - you can leave this ON
The second button is "Auto Login" - you must turn this OFF (slide it left so it is grey not green)
Now go back and reselect the network.
If the login page doesn't come up automatically, open a Safari window and enter any address
Bingo!
I have reproduced this issue and solution in 100% of the public WiFi spots which I could previously not access. Please not that I also have "Block Pop-Ups" turned OFF in Settings> Safari, though I do not know if this is a necessary step.
I have filed a bug report with Apple. Feel free to contact them yourselves if this workaround works for you.
Peace y'all
<Edited by Host>

Can't receive mail on Mail app using 10.8.5

Having just paid for the Mac update to the operating system 10.8.5 I was very disappointed and frustrated that I still cannot receive emails when using Mail.
Could it be that I have a corrupted Mail app ?? Has anyone else had this experience ? Can I reinstall the Mail app which incidentally is 6.6.

Apple Support article.
Troubleshooting sending and receiving email messages

Mail.app using 80% CPU and won't quit - any ideas?

Hi, I'll try and cut a short story shorter...
I tried to begin using Mail.app last night instead of Entourage and Thunderbird just to see what it was like. Having never used mail.app before, I use the bundled import wizard to retrieve the settings from the Entourage account (POP, wifes ISP account) which seemed to work ok. I didn't test at this point as I have another account (POP again, my gMail) stored on Thunderbird which I also wanted to import.
To import the mailboxs from Thunderbird I copied the relevant folders from the ~\Library...\myprofile\... folder to the desktop and added the .mbox extension. Then used the import wizard 'other' option to bring them in.
All seemed to go ok. I recreated my 'other' account manually and sent/received some test mails etc. then marked everyting in all mailboxes as read.
At this point the laptop went very slow so I checked Activity Viewer - this showed Mail.app hovering between 70% - 80%. I thought this was a bit odd so I tried to Quit Mail, but it just hung. I then force quit and the CPU calms down.
I opened Mail again and it was ok for about 3 minutes until I try to view various mailboxes. Mail is still responsive but the mailboxes are empty! I use the rebuild function and they show the messages again, unless I look at a different one and then go back to the rebuilt mailbox - it's empty again.
Then the CPU/won't quit happened again. CPU is up at the same levels, Mail.app has 7 threads. I thought there may be some indexing going on so I went to bed. I got up this morning to find the G4 fans going crazy and CPU still consuming the CPU?
Any ideas?
I'm thinking I may trash both accounts and rebuild from scratch tonight.

Hi Ian.
Aside from whatever the problem is here (which I don't really know), you shouldn't add an .mbox extension to mbox files in order to import them into Mail. Mail uses that extension for something else. Also, you'd get better results using Eudora Mailbox Cleaner to do the conversion.

Garbled messages in Mail.app (using Gmail IMAP)

Several of my archived messages in Gmail are displaying with garbled headers in Mail.app, which is configured to access my Gmail account via IMAP. Here's what the headers look like:
------=NextPart_000_001601CA70CE.4D0AAE80
+Content-Type: text/plain;+
charset="us-ascii"
+Content-Transfer-Encoding: 7bit+
And here's an excerpt from the body:
/9j/4AAQSkZJRgABAQEBLAEsAAD/4Q1RRXhpZgAASUkqAAgAAAACABJQBAABAAAAAQAAAGmHBAAB
AAAAJgAAAFIAAAABAIaSAgAaAAAAOAAAAAAAAABDcmVhdGVkIGJ5IEFjY3VTb2Z0IENvcnAuAAMA
KAEDAAEAAAACAAAAAQIEAAEAAAB8AAAAAgIEAAEAAADNDAAAAAAAAP/Y/+AAEEpGSUYAAQEBAAcA
BwAA/9sAQwAIBgYHBgUIBwcHCQkICgwUDQwLCwwZEhMPFB0aHx4dGhwcICQuJyAiLCMcHCg3KSww
MTQ0NB8nOT04MjwuMzQy/9sAQwEJCQkMCwwYDQ0YMiEcITIyMjIyMjIyMjIyMjIyMjIyMjIyMjIy
MjIyMjIyMjIyMjIyMjIyMjIyMjIyMjIyMjIy/8AAEQgAYABdAwEiAAIRAQMRAf/EAB8AAAEFAQEB
Note that the message displays perfectly in Gmail on the web.

Yesterday I tried to move all my messages from Gmail to MobileMe to work around this. I created a new label "Archive" in Gmail web and marked all my mail in "All Mail" with this label so they would show up in IMAP. In Mail.app I disabled "Move messages to Trash" to avoid having them deleted.
Unfortunately I could not move my messages, around 1 out of 50 had the problem described above, so MobileMe did not allow me to upload them because of the missing headers. These were old messages, never opened by Mail.app earlier, and it was true that they missed some headers: they were exported from Outlook and Opera Mail years ago. But still they had all the header fields a mailer would display (To, From, Cc, Subject). Anyway the fact Mail.app cannot display these properly is perhaps acceptable in this case.
However the problem being unable to display certain recently received, archived messages on my Gmail account still applies. Those messages were not modified in any way, only Gmail and Mail.app were used to access them.
Needless to say, the old messages mentioned above that went through Outlook and Opera Mail look OK both on the web and in Thunderbird, too. At least I knew that I realized early that I could not move all messages this way to MobileMe. I am going to try moving my messages again with Thunderbird now.

Mail.app using Day of the Year for date stamps. Whaaaat?

Here's a new one, for me anyway:
It seems all of my emails in the mail.app have suddenly been stamped with dates that use the day of the year, rather than day of the month, i.e:
37 February, 2011, instead of 6 February, 2011.
This date format appears in both the Viewer Window and Message Headers, and is seen in both sent/received dates, on all saved/new messages (all the way back to a few from 2001) and in both of the mail.app accounts I use: one straight-up gmail, the other a worldshare.net address, also using the Gmail server.
This behavior is not present when reading through webmail, nor is it a problem on my iPod Touch.
Any thoughts?
Thanks.

It was all in Language and Text pref pane. I was pulling day of year, rather than day of month.
Big ups to ibook_Steve over at MacNN!

Sending mail from mail.app using multiple email addresses?

I'm familiar with the strategy of going into the account settings and putting in another email separated by a comma. That works great and i've had much success doing that. The problem is when I compose a NEW message, it defaults to my...well...default email address. But when I reply to a previous message it gives me the option of picking and it works. When I compose a new email it also gives me the option of picking but it always defaults back to the original one. There is a setting in the compose section of the preferences that lets you pick what email you want it defaulting to. The problem here is that the dropdown box that lets me select my email only works when i'm replying, not composing. Which is a big problem.
Does anyone have any ideas?

Could you confirm what you mean by true alias? I'm not familiar with that you mean. Currently (to recap) i have multiple accounts linked to my gmail account (all gmail accounts) and i have it set up so i can pick the email address i want to use to send an email online in gmail. After setting up IMAP (not POP) i put in "[email protected], [email protected]" in the account settings which gives me the drop down box and allows me to select which email address i want to sent messages from within mail.app. Now i've sent multiple messages to friends to test this, and here are my results. When responding to an email if i select either of the drop down options it will send from that selected address. When composing an e-mail, even if i pick the options, it will default to my first e-mail address.
It just won't let me pick the one i want to send from when i'm composing a new message, but it will let me choose when i reply to an email. sort of a strange occurrence. I know there is an option under "compose" in the preferences that let me choose the DEFAULT e-mail, but i'm assuming that just picks the first e-mail to show up in the drop down. I'm just not sure why it only works when replying, not replying AND composing.

Mail app using old Address Book group list

I have a strange problem. Using OS 10.7.2 and iCloud on my mac. I just removed all of the entries from a group contact in Address Book and added new ones. It shows up with the new list when I check my contacts on-line on iCloud.com.
The problem is in Mail.app. When I create a new message and type the group name, it is somehow using an old list of contacts for that group. I deleted everything from the "Previous Recipients" list thinking that would help, but it didn't.
Any idea why Mail is not using the address book correctly?
Thanks.

A computer restart seems to have solved the problem.

Mail.app using multiple identities and outgoing servers, how to map them?

Hi all,
I am using mail account and my main account (gmail) is defined as IMAP on it.
In my gmail settings, all my other mails are forwarded to this e-mail account so I don't need to define my other mails to get those mails (since I get them from my mail account).
When sending an e-mail or replying, I want to use the same identity that the mail was sent to and the same outgoing mail server.
For now, I successfully defined my different identities in my main account (i.e., I added them in the e-mail address field with comma separated values), and I also managed to define different outgoing servers (from account -> outgoing servers). However, my problem is that, I cannot link an identity to an outgoing server. They are all linked to my default mail's outgoing server by default and I have to manually select them every time I sent an e-mail. However what I want is the following:
Let's say that I have 2 identities: id1 and id2 and two outgoing server os1 and os2.
I want the mail.app to select os1 whenever I selected id1 and os2 whenever I select id2.
I want the mail.app to select os2 whenever it decides to use id2 (because the e-mail was sent to id2) and the same for the other os-id pair.
Is this possible? All help is greatly appreciated. Thanks in advance, and do ask if you need more information.
Regards,

Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
Also consider deleting and reinstalling the Mail Account in question.

How to reinstall mail.app using Yosemite?

I downloaded some third party emoticons and now a windows pops up noting that the plugin is outdated. Searching for the plugin to be removed I opened the Mail.app and moved the webkit plug-in to the waste basket. accidentally emptied the trashbin and now I can't add any attachments to my mail.
How to reinstall mail with the webkit plug-in?
Wient

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Why is the mail-app using so much space?

My iPhone is desperately needing some RAM-space to operate, space that is currently in use by the Mail-app. After I have deleted all messages (inbox, sent and trash) the mail-app still takes up for 7,0 GB of space. Somehow it seems not to delete messages (and or attachments) that should have been deleted from the device, or it there something else wrong? Can anyone help me to get rid of the junk in the Mail-App?

Thanks for the suggestion. In that case I would like to know how to delete seperately stored attachments on my iPhone, since I already deleted each and every one of my e-mails. (cleared all inboxes, sent boxes, trash.... all of them). And even after deleting all e-mails it still takes up 7 GB.

Please help with setting up native mail app using Gmail with alternate email address

I have an alternative email address setup such as [email protected] configured to use with my online Gmail account. In the online account, I use the alternate email services smtp server so emails are sent correctly from that alias.
Is there a way to setup the native mail app to use Gmail for mail, contacts, and calendar and use an alternate email address as the sender? Right now I am syncing contacts and the calendar through the native mail app and using the Gmail mail app for my email. It allows you to select from all of the emails setup on the Gmail account.
But for simplicity sake, I would like to consolidate to the native email app for all of my accounts - I also have an Exchange based work account.
Thank you for the help.

iCloud Help
Creating an iCloud account- Frequently Asked Questions
Apple IDs and iCloud
iCloud: What version of Windows software am I using for iCloud?

Ios7 iPad Mail App Using 2.3 GB???

My ios7 iPad mail app is using 2.3 GB despite deletion of all mail from all accounts. Why? How do I correct?
Many thanks,
Bill

Hi Rosesatt,
Welcome to the Apple Support Communities!
I know that situations like this can be very frustrating and you have already done a great job with troubleshooting already. One further step that I would recommend would be forcing the Mail application to close and then open it fresh. Please use the attached article as a guide.
Force an app to close in iOS
Have a great day,
Joe

Receiving mail on mail app using earthlink

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