Receiving message that serial number is invalid
My computer crashed and I'm trying to reinstall CS6 Creative Suite Master collection on a new computer and when I type in the serial number I'm receiving a message that the serial number is invalid. Could this error be because it is still authorized for the old computer?
How can you contact support. I'm also having same problem, but cannot reach them. Terrible. Get no reaction back from chat and do not have and/or could not find a phone number. Pls advise. Already trying to get things running here from 15th feb 2015. Making me crazy
Similar Messages
-
I tried this before and was just re directed here. I've been using Elements for several years with no problem. A registered legal copy. I had to get a new computer due to a storm and now when I try to re-install Elements, I get a message that the serial number is not valid. Any suggestions. I did try live chat and he sent me here.
New computer is running Win XP Pro, same as the older one, but has a new motherboard and cpu. New AMD 64 bit quad 4 with lots of memory and hd space.
LynnThe problem is that the authentication servers for CS2/PSE 4 were shut down a couple of years ago. It's not anything you're doing. For a while adobe offered a download of a special version with a serial number that didn't need authentication, but that isn't available anymore.
I think your best bet would be to post here:
http://feedback.photoshop.com/photoshop_family
and ask if adobe can do anything for you. -
That serial number is invalid even serial number is genuine
That serial number is invalid even serial number is genuine
Bob Levine wrote:
And FWIW, 7.01 and 7.02 are identical.
Bob's right, though PM7.0.2 may have had a newer version of Distiller. It's not an upgrade, but a full copy in its own right.
The update from PM7.0.1 to PM7.0.1a is here - http://www.adobe.com/support/downloads/product.jsp?product=34&platform=Windows
IIRC, the update to PM7.0.1a was to ensure PM7 worker correctly with Distiller 6.
The update is free and does not require a licence number for installation only that a valid copy of PM7.0.1 is present on your computer.
(Note the date of the update: 2004.)
It's time to move on to InDesign… -
Where I try to install Adobe pro 9 I receive a message my serial number is invalid
I have an Adobe Pro 9 serial number. However when i try to install a full version of the software my serial number is invalid. I have checked with the agents in the Chat support and they told me to post my issue here. The Chat support agent told me that the serial number i'm having is a volume license. Please advise.
Hi Farid.zulkifli,
Welcome to Adobe Forum,
If the upgrade serial number is of Retail version & the previous qualifying serial number is of volume, then it is an incorrect upgrade path.
You will need to contact Adobe Support http://adobe.ly/yxj0t6 & get approval for re-serialization only when you have valid proof of purchase as per company guide lines. The discretion to re-serialize depends on the proof of purchase & concerned Team for approval.
Regards,
Rajshree -
Get message that serial number is valid but product not found when trying to activate CS6.
Hi,
I need help with installing CS6 to a new computer. I have owned PS since CS and have upgraded through all of the versions. Do I have to download the old versions too now? I don't remember doing that on my new desktop last year. When I try to activate with the serial number it says the number is valid but the product is not found. I have tried my previous version numbers but they are invalid. There is a drop down to choose what product I am trying to activate but CS6 is not even listed. CS6 Extended is but that is not what I have. Can anyone help me with this?you purchased cs6, not as an upgrade.
if that's correct, you do not need any previous versions installed and you should not be prompted for any previous version's serial number.
what exact product did you purchase and what product did you download? -
Err message: this serial number is invalid.
Same as tile . Thank you very much.
Serial number issues can't be handled on a public forum. You need to use Web Chat:
Adobe ID, sign in, and account help -
When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.
First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.
-
I purchased the download version PE13 from adobe. Got serial # from adobe,however when serial number is typed in I get a message that says it is invalid. Help! I am using windows 7.
Suggest that you work your way through this tech doc. You may have to contact Adobe directly.
Find your serial number quickly -
I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid
>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing -
I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon. Why? This should have been easy.
Contact support by web chat to get your serial number issues sorted.
Mylenium -
i replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?
You will need to contact Adobe directly:
Contact Customer Care
What version? -
What to do when the activating window says that your serial number is invalid?
I wanted to use photoshop on my new computer, i followed the instructions and deactivated the program on my old computer,
but when I installed it on the new and wanted to activate the license it said the the serial number was invalid! What should i do to make i work?OK, you're doing it correctly then.
Some users try reading it from the System Info under the Help menu inside Photoshop, and that's when they end up with a truncated serial number.
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation
Maybe you are looking for
-
ITunes issue on IPhone 5s - songs don't show up
I upgraded the operating system on my iPhone 5s to 8.1.2. I manually synced songs from an old Macbook Pro with ITunes 11.4 (the most recent version). (I can not update to iTunes 12 because my computer is not supported.) The issue is that 11 voice mem
-
ITouch Firmware Upgrade - Can no longer connect to car audio system
I just upgraded to 3.1.1 last night on my iTouch and can no loger plug in and connect to the audio system on my Infiniti G35x. The iTouch shows that it is connected by the audio system shows that it isn't. I've checked the cables, etc and all is fine
-
Is there a tool available that can be executed by another process to scale the actual size of the printed PDF file by X%? We are attaching PDF files to printed output using the Oracle DocuMaker product, and are running into margin issues with the at
-
How to change datasource name based on the partition in configplan
Hi Can any one please give me some solutions regarding how to change datasource name based on the partition in configplan. can't we do this in configuration plan?
-
Table regarding crm lead partner function
HI All, I am implemanting badi for authorization ( CRM_ORDER_AUTH_CHECK ) so i am getting the partner number based on guid from crmd_order_index next i have to find the partner function assigned to and person responsible based on the guid so that i c