Receiving phones calls - I need earphones!

Whenever the phone rings and I answer, the person can hear me but I can't hear them unless I put in the earphones or put it or activate speakerphone. I know that the volume buttons to the side of the phone are working as I can change the volume when I have the earphones in. Please help!

What's your default call volume set to? Check under the Phone/Call Log icon, display the menu and go into Options, then into General Options. Change the Default Call Volume to 100% and see if that helps
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