Receiving Relay Access Denied message when trying to send mail

Hello,
I have a client who getting the following error when sending a message:
domainname-com.mail.protection.outlook.com[207.46.163.215] said: 550 5.7.0 Relay Access Denied (in reply to RCPT TO command)
I think this is a Microsoft/outlook.com issue.
Please advise.
Have a great day,
Don

Hi,
Please send emails to different addresses, check if the message will always return.
What is the user's account type? If it's Outlook.com via Exchange ActiveSync, then we should check the service status on
www.live.com. If the there's trouble sending from Web as well, it should be somthing related to the recipient's side, contact them via a possible portal and let them know that they seem to have rejected your emails.
Thanks,
Melon Chen
Forum Support
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