Receiving videos from a cell phone with US Cellular as a carrier

When I receive a video from my friends who have US Cellular as their carrier, the iphone splits it into a separate video and a separate audio component and neither work. I called tech. support and was told that others had complained about the same thing and as yet there is no fix. Does anyone have any suggestions?

It could have something to do with how US Cellular transmit the data to ATT.

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