Recent changes to Skype Numbers (Online Numbers)

Hello everyone,
I’m creating this post to explain you recent changes in Skype Number’s (known also as Online Number) functionality.
Last week Skype has enabled recurring payments for Skype Numbers.
So if you use PayPal, Credit Card or other payment method, which has a recurring capability, your number will be renewed automatically.
Some of you, who have more than 30 days to the Number’s expiration date , received an email which informed you that you are on preapproved agreement from now on.
And for those of you, who have less than 30 days to the Number’s expiration (or used payment method which doesn't have a recurring capability), received an email about recent changes. But you are not on the preapproved agreement, (will be when you extend your number next time).
Please have a look at screenshots below:
a) If you are NOT on the payment agreement, you can see “Extend” button.
b) If you are ON the payment agreement, then you see “settings” button, and when you click it you see “cancel your Number” option.
I suggest you all to sign in to your Skype accounts on www.skype.com and check Skype Number’s settings.
Please also be informed that if you decide to cancel the number, you will be actually cancelling just a payment agreement. Number will be active until the end of billing period you have paid for
I hope it is more clear now, and if you still need a help do not hesitate to ask!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

At least you have got a settings button - I can't even see that.
2nd time in 2 days I have had rubbish service from Skype website/support.

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Re: Recent changes to Skype Numbers (Online Number...

when press SETTINGS page reload without any change... may cancel from Paypal???

At least you have got a settings button - I can't even see that.
2nd time in 2 days I have had rubbish service from Skype website/support.

Using online numbers

I want to use my Verizon phone in Germany to make business calls back to the US.
If I get a US online number, will Verizon treat my calls as local US calls? Or will I be charged Verizon's international rate for being in Germany when I make the calls?
On the other hand, if I get a German online number, are calls to the US considered international and therefore subject to Sype rates?

joshuaparkinson wrote:
I want to use my Verizon phone in Germany to make business calls back to the US.
If I get a US online number, will Verizon treat my calls as local US calls? Or will I be charged Verizon's international rate for being in Germany when I make the calls?
On the other hand, if I get a German online number, are calls to the US considered international and therefore subject to Sype rates?
Remember that Skype's Online Numbers do nothing for making calls to telephones (except that Online Numbers from some countries are usable as Caller ID when calling telephones from Skype). You would still need to purchase Skype Credit or a subscription to use Skype for calling telephones. Click on "Online number" below for more details on these numbers.
If you are not using your iPhone's Skype app on a WiFi connection, you will probably be liable for roaming charges from Verizon while in Germany. This may not be a big deal if your office is picking up the tab for your foreign phone usage, but roaming charges - voice and data - while in Germany can be substantial. Remember that roaming data charges include the amounts of data sent by your phone to the Internet as well as data downloaded by your phone from the Internet.
First of all, I believe you would have to show that you are a German resident in order to get a German Online Number. There is no residency requirement for US Online Numbers. Numbers are available for most US states and area codes, but not for all states and area codes. When logged into Skype, this would allow you to receive calls on that Online Number without paying Skype anything else. If you are on WiFi, then you are also avoiding roaming data charges from Verizon.
Online Numbers have no effect on Skype's - or Verizon's - rates for calling from your phone. If you use the phone itself, and not the Skype app, then you will be billed by Verizon for those calls. If you use the Skype app while on a German mobile network, you would be charged by Verizon for the data usage to make that call. Skype would either charge you for the call at its per-call rates, or you would have to purchase a subscription to cover the call - for example, the Unlimited USA & Canada subscription at US$ 2.99/month or the Unlimited World subscription. Using your iPhone on WiFi would keep Verizon out of the picture, and you would still need either Skype Credit or a subscription to call telephones using Skype.
All of Skype's rates - either paying per call (click on "Pay As You Go" below for those details) or with a subscription (click on "Subscriptions" below) - are based on the destination of your calls. Your location when making those calls is irrelevant. Skype would charge the same amount to call a US phone number, whether you are in the US, Germany, or anywhere else using Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

All my Skype to Go Numbers Changed

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I have saved my skype to go numbers in my cell. Recently, I went to call one of these numbers and was told that the call would not connect (and asked for pin etc.). When i logged in to Skype I saw that all my Skype to Go numbers had changed - it looks like the area code has been altered on all of them. When I tried to switch back to my normal area code, an error message popped up that Skype is experiening techincal problems - this has happened each day that I have tried to do this. Please advise. Thanks

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Multiple Skype Online numbers linked to one accoun...

Hi folks,
i need to set up online numbers in a couple of different countries but have these all linked to one Skype account.
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M

mulhuzz wrote:
i need to set up online numbers in a couple of different countries but have these all linked to one Skype account.
Is that possible?
Hello,
Yes it is. Each Skype account can have up to 10 Online #s in the same or in different countries.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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losbobowsk wrote:
What is the solution , if any?
Please file here:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Can I have 2 Online numbers on one account?

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I'm already using an online number for my account. I'd like to use a second online number for a home business that I'm starting. How will that work having 2 online numbers on the same account? When Skype rings, will it tell me which number was dialed? How do I switch between the two when making outbound calls?

tatterdemalion wrote:
Hi,
I'm already using an online number for my account. I'd like to use a second online number for a home business that I'm starting. How will that work having 2 online numbers on the same account? When Skype rings, will it tell me which number was dialed? How do I switch between the two when making outbound calls?
You can have up to 10 Online Numbers on a single Skype account.
When you receive an incoming call to your Skype program or app, the program/app won't tell you which Online Number received the call. It will either show you the Caller ID number of the phone calling you (if that information is available), or you'll see a Skype name if the call was made directly to your Skype account name.
Online Numbers do nothing for making phone calls from Skype, except that some can be used as Caller ID when you call telephones from your Skype account. You would still need to purchase Skype Credit or a subscription in order to call telephones. Depending on where your Online Numbers are from, you can choose to use them as your Caller ID when calling telephones. Not all Online Numbers can be used this way. You can choose to use a single number for Caller ID when calling all telephones, or - if your numbers are in different countries - you can use certain numbers when calling certain destinations. For example, I have numbers from the US and the UK that can be used as Caller ID. When calling UK phones, my UK number is used as the Caller ID number. When calling anywhere else, I use my US number. You can log into your Skype account through this web site and make changes to the Caller ID settings.
If you don't want to make changes to your Caller ID settings all the time when calling telephones, to have different numbers show up on the phones you call, one option may be to use separate Skype accounts for each Online Number. This would mean that, for calling telephones, you would have to purchase Skype Credit or a subscription for each of those accounts. But you would be able to have some idea where the calls are coming from, and you can control what shows up as Caller ID easier if you use each account for different purposes.
For more information about all of this, you can click on links below: "Online Number", "Caller ID", "Pay As You Go", and "Subscriptions".
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Unallocated online numbers

I got this account..lets call it.. the bleh skype account.. I allocated an unlimited subscription to this account then it should expire in April...and so when April comes in I deleted this account so that it will not charge me again. Later, Ive known that this account has been renewed without receiving any email notification from skype. They charged me another $19.92 for a three month subscription and yet I thought it has expired already. I am requesting for a refund now but until now it has not been resolved yet.... I did not renewed this account. I've wasted $19.92 without even using it, without any notification that this is expiring and that they renewed it.
Second, I asked for a chat support to help me fix an issue with an unallocated online numbers. Unallocated online numbers should never be renewed, they are of no use...I cannot even delete unallocated numbers, but I saw in the report that they charged me $12.05 to unallocated number that they have renewed, worse part is they charged me twice so it made $24.1 for just one online number. I am now asking for a refund and the customer support is just so terrible, they are saying the rule is they cannot issue a refund once the subscription has been allocated. Just look at this situation, should I not receive a refund even if they charged me twice in just one online number?renewed a subscription without sending any notification?where is justoce in this, I would say skype support should be changed..You are a service provider that is well known and yet you can't even provide even a single number for us to call or even a single email address? schat support sucks!

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Recent changes to Skype Numbers (Online Numbers)

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