Recent connection drops, but a new error last nigh...

Hi all,
Recently we have been having problems with our BT broadband (Option 3), whereby the Home Hub (1.5) will restart/lose signal, causing it to have to re-sync. This has made our connection very slow recently.
Here was the layout of our wiring when the re-sync/restart issue started:
Since then we have changed all the filters, tried a HH 2.0A we got off Ebay, unplugged each Sky box for a period of time, then both - but still restarted.
Then we unplugged both sockets from the master and went:
Master - Filter - HH 1.5
This had the HH going for about 30 hours straight with no loss of signal. But about 3am this morning, a BT HH error page appeared saying the Broadband line was disconnected. I went into the HH and it was still up and running for the 30-hours previous, but going into the internet settings saying it was disconnected from the following:
I did a couple of soft-restarts, but still wouldn't connect, then after about 10-15 minutes it was up and running again. Obviously we had lost all the previous run-time because I had to restart it, but would you have any idea what the error message was about? It hasn't done it today, and I've never seen that message before. The connection has been fine today, it just seems odd as the HH is setup to be 'Always-On' as you can see.
Thanks in advance.

Bump. Any ideas?

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Primary target ip address responded with 421.4.4.2 connection dropped due to socket error

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BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

Connection drop outs & lots of errors reported

Hello,
I've been having countless issues with my broadband connection dropping 4 or 5 times a day at least for about the last 12 months. A BT engineer visited my property earlier this year as a result of problem (Which I assumed to be my homehub 2.0 at the time), the engineer said that there were lots of errors reported on the line and as far as I'm aware he replaced a section of the cable from the road to my house but there has been no improvement (If anything it's actually worse now).
I was sent out the BT Homehub 3.0 believing that it could possibly be my Homehub 2.0 that was failing but I found that was even worse than the old Hub 2.0.
I've tried contacting the broadband technical department a few times this week but was told by the automated service that BT were experiencing "major technical problems" and to call back at a later time.
I'm at a loss as to what the problem could actually be now, (I've had the line checked, taken the cover off the openreach facia and plugged directly into the socket, changed filters countless times and even tried multiple hubs from both BT and bought a Netgear router but no change).
So I'm left posting a message in here to see if someone can once and for all sort my broadband gremlins out .
I've posted some stats reported from my hub as of 1pm on the 14/10/11 :
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 8:22:32
Downstream
2,799 Kbps
Upstream
859 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.3 dB / 6.6 dB
Line attenuation (Down/Up)
55.0 dB / 35.7 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
22
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967212
CRC Errors (Down/Up)
706 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1175

Its not the speed that is the issue(even though that's not great), It's the drop outs which are becoming more and more frequent and a lot worse since the engineer visited to replace a section of my line.
For what I need the internet for its starting to become a burden rather than a help.
Here are the BT speedtest results anyhow :
Download speedachieved during the test was - 2250 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
IP Profile for your line is - 2469 Kbps

Wifi Connection drops but still have all bars. Please Apple, respond us

I have a macbook pro 13''(purchased 1 month), a white macbook (bought in 2007) and a dell vostro 1310 (with windows 7) using the same router WRT54G2 Linksys or D-link 524
Only on my macbook pro 13''my connection drops without explanation and without a certain period (15 minutes, 1 hour, 2 hours).
I'm with latest updates (both macbook as a router), already formatted and applied the 10.6.4 combo. I have already put ip manually turned off DHCP, DNS already placed manually, I swapped the channel router. Everything recommended in official forums, but nothing helped.
What makes me saddest is that Apple does not respond. Even with so many threads about this problem.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
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Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Email cannot send to some domains(error message: 451 4.4.2 Connection dropped due to Socket Error)

We have an Exchange 2010 but could not able to send emails to some domains only.
Checked on some posts but could not find the solution. Pls help on this

Hi DennisMak,
I recommend you refer to the following methods to troubleshoot the issue:
1.Please check if there are any 3rd party firewall feature to cause this issue.
2.Check if these domains in blacklist.
Here is an similar thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/de373066-177a-4743-b6a1-1679fe8bf626/421-442-connection-dropped-due-to-socketerror?forum=exchangesvrsecuremessaginglegacy
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I bought the new ipad about 6/7 weeks ago and from the start ive experienced wifi issues. When im browsing the internet through safari or any app that requires wifi connectivity i keep coming accross dropouts. Safari stops loading anything and eventualy comes up with an error saying that the connection is lost! But i have a full connection? The dropping ranges from every 30 min to 5 min. I thought it was a software problem at first so i told myself to deal with it. But its starting to really bug me! Other devices are fine and ive experienced the same problem on different networks. So it must be my ipad!? Ive been through all the wifi walkthroughs and ive done a large amount of research and ive found im not the only one experiencing this problem. Ive heard alot that it could be a hardware problem. something wrong with the actual wifi component. So what do i do? Do i take it to the apple store for a repair or replacement? Any advice would be greatly appreciated! Thanks!

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
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Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
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iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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A strange one.
I have both WiFi and LAN connections to my HH3 for different computers
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It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.
In this state, the LAN connection still works fine. I can browse the Internet fine just not from a WiFi connection.
The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)
Any ideas?
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ticklos wrote:
A strange one.
I have both WiFi and LAN connections to my HH3 for different computers
The LAN connection is always fine - good speed, no drop-outs, etc
The WiFi connection however is a nightmare. It works for a few hours and then the computer drops the internet connection.
It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.
In this state, the LAN connection still works fine. I can browse the Internet fine just not from a WiFi connection.
The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)
Any ideas?
Chris
Hi there,
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If you're on Windows then you're going to need inssider 2 or if you're using a Mac, then you'll need to download istumbler
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Recent connection drops, but a new error last nigh...

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