Recent subscriber to CC - still on trial

Hi all,
I recently purchased a subscription to Adobe CC after trialling for 20 out of the 30 days. When I go to click "License This Software" in the trial pop-up box, it prompts me for a serial number. According to all the guides online and in the forum, that doesn't seem to be part of the plan. Worse still, it says my trial is expired so I can't even use these programmes until I fix the issue. Does anybody have any clue what's going on?

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Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

I have ongoing problems with "application not responding" in various programmes, ie Word, Excel, Illustrator, Photoshop, iPhoto etc. I recently subscribed to CC but the problem still persists. Any advice please?

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Hi Shauneenb,
Welcome to the Apple Support Communities!
If you are having issues with multiple applications becoming unresponsive I would suggest the steps in the following article, including starting in safe mode.
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
I hope this helps,
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Apps still in trial with cc photpgrapher plan subscribed, any help?

Hi all,
I bought a photographer plan (PS and LR), after installing my apps are still in trial and asking for a licence code. I deletede all previous installations and prefs, tried the workaround suggested by Adobe (disconnect & reconnct my ID), but didn't help. Any suggestions?
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F.

Hi flugvel,
Please try the steps as mentioned below:
1. Check if you are signed in with your correct adobe id under which you have subscribed. (Link: Sign out, Sign in | Creative Cloud Desktop app)
2. Check with your host file. (Beginner Geek: How To Edit Your Hosts File)
Hope that helps!
Regards,
Sheena

I just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

i just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

Hi Eric,
As J Potter mentioned you will have to Sign Out and then Sign In to the Apps.
The steps you need to follow are:
1. Launch the application which says you are in trial mode.
2. On the Creative Cloud application trial screen, click on "License this Software".
3. Sign in with your Adobe ID associated with your Creative Cloud membership.
The same has been discussed in the below link:
http://forums.adobe.com/message/4396734
Please reply to this thread if the issue persists.
Regards
Gurleen

I recently subscribed to CC but am only being offered the trial versions of applications to download.

I recently subscribed to Creative Cloud and wish to start downloading all the applications that I need; however, I am only being offered the trial versions to download.

Thank you for your answer, Mylenium.
Switching on this morning, the issue seems to have disappeared/rectified, without my having to do or check anything.

I recently subscribed to PS CC and LR. But the LR on my system is a trial version which will soon require payment. Can you provide me with a serial number?

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Sign in, activation, or connection errors | CS5.5 and later
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osx 10.8.5

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Things to check would be:
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-that you select the proper type of driver for your device
-that the right sound device is selected in both the Recording and Playback menus
-that the sample rate and bit depth selected in Audition matches those selected in any control panel for your audio device. The audio device might be a separate screen for a specialist audio interface or part of the basic Mac OS controls if you're using the inbuilt sound card.
Sorry I can't be more specific.

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Hi Kenglade,
Are you still facing this issue?
If yes please try follow below mentioned steps and let me know if that helps:
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    2. Once you are in Safe mode, Disk repair using Disk utility: https://us.battle.net/support/en/article/repair-disk-permissions-and-repair-disk
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Regards,
Ajlan Huda.

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Ive recently updated my mac to OS X 10.10 and now my CS5 illustrator and photoshop will not open... I uploaded the most recent Java and they still won't open. Please help

Ive recently updated my mac to OS X 10.10 and now my CS5 illustrator and photoshop will not open... I uploaded the most recent Java and they still won't open. Please help

Mac,
Nothing shows up here?
https://www.adobe.com/account/my-products-services.html#
With CS5 you must have registered, hopefully under your present Adobe ID.
I am afraid the chat and phone support are off until the beginning of January.
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I had an old account for my apple I.D and the email that i had expired, so I switched my apple I.D as my recent gmail, but it still asks me for my old apple I.D and password, what do I do

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Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I recently subscribed to Adobe ExportPDF and tried to convert a PDF file to MS Word. So far, after many tries, I get soe type of error and the conversion fails. Please advise?

I recently subscribed to Adobe ExportPDF and tried to convert a PDF file to MS Word. So far, after many tries, I get soe type of error and the conversion fails. Please advise?

Hi there,
It sounds like there may be an issue with the quality of the PDF. Not all PDFs are created equal, and especially those created from scanned documents can be problematic if the scan quality isn't the best. Is there a dark background on the PDF, or stray marks or smudges?
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Please let us know how it goes.
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Paid subscription, but all products still in trial mode and does not work!

Hello!
I paid subscription, but all products still in trial mode and does not work! In Adobe ID manage page i don't see my subscription Screenshot “Adobe ID”
I received an email confirmation of my payment subscription. Order number 12984126025, my adobe id
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Why so?! This is very important! My current project at risk, I can lose money

Please try the below mentioned steps
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
C:\Users\YourUserName\AppData\Local\Adobe\OOBE
*On a Mac, go here:
[Userdir]:Library:Application Support:Adobe
~Deepak

Installing AI with Creative Cloud account - still says trial.

When I try to activate my AI through my CC acct it still thinks that it is a trial version. I have an annual $49.99 CC plan, so can I use AI too?
Thank you.

Thanks for the tip, but I still can't find where to resolve this problem.
Is there a specific link within the page you mention?
2014-10-16 16:25 GMT-07:00 Jeff A Wright <[email protected]>:
Adobe Community <https://forums.adobe.com/?et=watches.email.thread> Installing
AI with Creative Cloud account - still says trial.
reply from Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.thread>
in Trial Download & Install - View the full discussion
<https://forums.adobe.com/message/6838002?et=watches.email.thread#6838002>

Recent subscriber to CC - still on trial

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