Recently bought Mac air in March 2014, but it keeps freezing and force quit is not working?

Hi all,
I had trouble with my mid-2009 Macbook Pro during finals week (it kept shutting down by itself), so I opted out and thought it was time to upgrade. I had bought myself the Macbook air 13 inch, Version 10.9.2, processor 1.3 GHz Intel Core i5, Memory 4 GB... everything was fine until on the third day, the air froze for the first time. The rainbow wheel started showing up, so I wanted to force quit (I think I had youtube running). Force quit wouldn't work when I moved my mouse over to the apple logo on the top left. I also tried holding down control+command+esc but nothing came up.. I'm quite disappointed since I literally bought this two weeks ago. From the first freeze, it has frozen 4 times and I have been force restarting it. What can I do to fix this? Will apple replace this machine?
Thanks for your help in advance!
Jenny

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Similar Messages

  • How can I shutdown my Mac since my Google Chrome is "open" and Force Quit is not working

    Can someone help me shutdown my mac?
    Problem: Google Chrome is not responding, and force quit from the dock, and using the apple icon seems to not work in quitting Google Chrome. Because of this, I cannot shutdown/restart my macbook pro.

    Try this:
    Command+Control+Option+Power button
    If that does not work, as a last resort, hold the power button for about 5 seconds until the MacBook powers off. Wait 30 seconds before starting up again.

  • My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps are responding. Any ideas?

    My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas?  If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,,  Thanks!

    For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
    For other Disk repair remedies see
    http://support.apple.com/kb/TS1417
    Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
    Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.)

  • I just switched iphones but my app store and my itunes will not work but i can make calls and texts

    i just switched iphones but my app store and my itunes will not work but i can make calls and texts

    Hi there. How were you able to solve it? I have a one year subscription to EW and I was able to receive a couple of issues. But now, I cannot download the new issue anymore. Please help.
    Thanks.

  • Illustrator CC 64-bit release 2014.1.0 keeps freezing and "not responding" on windows 8.1

    Every time I return focus to the app it freezes and the app says "not responding".  It starts to work in about 10 seconds. Also, while I'm in the app it will do the same thing, especially it seems when I click in a panel. It seems to help if I go off-line so I'm thinking it is going online to check something perhaps?
    Please help, Illustrator is practically unusable at this point.
    Thanks,
    Nigel

    Nigel,
    You may try this Extensions Suitcase 5 update:
    http://www.extensis.com/support/product-support/suitcase-fusion-5/
    Direct update link:
    http://bin.extensis.com/SuitcaseFusion5-M-16-2-5.zip
    It was suggested in a somewhat similar case recently, but is still untested.
    Illustrator freezes upon sleep

  • My mind 2014 macbook pro keeps freezing and is very slow after the yosemite update

    HI my macbook 2014 model keeps freezing and it is very slow after i had updated it to yosemite

    Why don't you try these: ( might or might not help, but it's worth a try )
    See what you have loading on your login items.
    Open up activity momitor, under All Procesess, see what's using most of your CPU resources (%).
    Hightlight the one using the highest % on the CPU then click on quit process and see if that works.
    Once you're done with that, go to Disk Utility and do a verify disk.  After that, do a verify disk permission and repair if needed.
    See if that helps you.

  • I have set up Mozilla on my PC and works perfectly I have recently downloaded it to my new Laptop but it keeps freezing I have McAfee is this the reason?

    Freezing

    <blockquote>
    I have McAfee is this the reason?
    </blockquote>
    Almost certainly.
    https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

  • Premier Pro CC 2014 (8.2) Keeps freezing and Crashing!!! Very Frustrating....

    This is really really really frustrating, Whenever I'm editing a project, all is well for a little bit, but after working for a bit and especially after I render my timeline PPCC won't play nice. Either it will freeze, crash or get bottlenecked and move very sluggish. I don't understand why adobe seems not to be addressing this issue. If they are monitoring these forums, they will see countless users reporting the same crashing and freezing issues.Im on OS X 10.10.1and I have a late 2013 6 core 3.5GHz Mac Pro with D700 graphic cards, 64gs Ram. Im editing off of a Thunderbolt 2 Raid SSD, so honestly my system is more than equipped to handle my work, but it doesn't.
    I seen dozens of post with Adobe recommendations, including saying its the Apple Graphics cards that are the issue, and apple need to update the drivers for the D300,D500 and D700 cards. But I'm sorry this is highly unlikely because users from Windows and Mac Machines with various graphics cards are reporting the same crashing and freezing issues.
    I truly love what adobe has done with its Pro video platform, but if us Pros can't use it and its unstable, how can they continue on this road.
    Adobe please chime in on this and lets address the core issue that soooo many people are having with PPCC 2014.

    Hi, I have something similar to this happening to me. Does a crash report box also pop up for you? I get one, but it's for Apple, not Adobe. I  didn't have my problem until getting a new Mac with Yosemite installed, so it shouldn't be your machine's age.
    Part of my error message looks like this:
    Crashed Thread:   
    0  Dispatch queue: com.apple.main-thread
    Exception Type:   
    EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:  
    KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
    __TEXT            
    0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.AudioSupport.framework    0x0000000103d7f8d0 ML::Device::GetNumberOfPhysicalChannels(unsigned int, bool) + 80

  • Trying to update macbook pro (OS X)10.7.2 but it keeps freezing and i have to turn it off every time

    I try to do software update but it freezes about a quarter way thrugh and i have to turn the computer off and back on

    Go to ~/Library/Preferences
    Move the com.apple.SoftwareUpdate.plist file from the Preferences folder to the Trash.
    Restart your Mac.
    If that doesn't help, exactly which update are you trying to download? You may be able to use the standalone ??

  • HT201415 dear i purchased apple iphone 4 s from saudi arabia. i have checked all the setting available on apple website but my cellular data and 3g are still not working. i m really disappointed by apple product.

    Can you please tell me the apple service center in jeddah saudi arabia or any authorised dealer who can claim my issues ?

    Cellular data and whether 3G works on your phone has nothing to do with the phone itself.  This is the responsibility of your phone company/carrier and is linked to the sim card that you have inserted into your phone.
    You don't need to go to a service centre, but you do need to contact your phone company - cellular data and 3G is their responsibility and not Apple's.
    Also, this is a public user forum, so you are not addressing Apple here.

  • I have bought mac air but my iPod library is on my desktop - how do I get my new mac to have my library so I can sync it with my iPod

    My ipod is currently synced with my microsoft XP desktop but just bought Mac Air & iphone 4s - how do I manage my library so that I can have my library on my macAir so that I can sync it with iphone & ipod.  I want to move everything off my desktop & onto my lovely MacAir.  Can anyone please advise me?

    Type "move itunes library" into the google search bar or the search bar at the top of this page by "Support"

  • I just recently bought Macbook Air but I cant upgrade for free to OS X Lion. Im from Malaysia

    I just recently bought Macbook Air but I cant upgrade for free to OS X Lion. Im from Malaysia. Ive tried to redeem but it seems like its only restritcted to US only.

    Use this link: http://www.apple.com/asia/macosx/uptodate/
    >> http://store.apple.com/1800-80-6419/WebObjects/malaysiastore?partNumber=MD202Z/A

  • I recently just bought a Toshiba 3TB External Hard Drive.  I am trying to partition it on my macbook, but it keeps returning and error message.  The only thing I have changed is renamed easy drive.

    I recently just bought a Toshiba 3TB External Hard Drive.  I am trying to partition it on my macbook, but it keeps returning and error message.  The only thing I have changed is renamed easy drive.

    Your problem is not Boot Camp, in fact, is your optical drive. Win XP requires indeed sp2, but also the internal drive, does not work from external optical drive.
    For other possible tricks, please use the appropriate Boot Camp forum, not here. Mac OS X may be installed from both external and internal optical drive and/or internal/external partition of a disk, any disk. Windows is not so generous.

  • I have a MacBook Pro, I recently bought a microsof word for it but its in spanish, since all my work its done in English, it there any way I an adapt a dictionary so it gives me suggestions when i write?

    I have a MacBook Pro, I recently bought a microsof office for it,  but its in spanish, since all my work its done in English, it there any way I an adapt a dictionary so it gives me suggestions when i write?

    Your Mac already has a Spanish and an English Dictionary.
    May be you only need to select them.
    Open Dictionary.app and under preferences select the languages you need.

  • HT1338 Hi everybody..i have an enigmatic problem since i bought MacBook Air..i can't watch youtube videos and i did install the latest adobe flash player BUT when i start to install it the system keeps asking me to enter a password ? which password i need

    Hi everybody..i have an enigmatic problem since i bought MacBook Air..i can't watch youtube videos and i did install the latest adobe flash player BUT when i start to install it the system keeps asking me to enter a password ? which password i need ??????

    Your admin account password.

Maybe you are looking for