Recently I downloaded an update from AOL that was suggested if FireFox was used as a web browser. Now I can't sign on with FireFox. Only AOL which I use for e-mail only.
I need to make FireFox my defaulted web browser.
Hi Ian,
We really apologise for the inconvenience caused. I am escalating this case to the concerned team and would personally follow up with the team till the issue is resolved.
If possible send me a private message with the best time and number to contact you.
Regards,
Ravi
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Software Updates ADR Issue: "Failed to download the update from the internet. Error = 5"
"Failed to download the update from internet. Error = 5"
The above is the error I am getting when running any ADR. The error is quite clear software updates are failing to download and Error = 5 being a permissions error its clear that the downloads are failing due to incorrect permissions applied to the download
path.
Here is the last bit of my ruleengine.log, everything above is the same except for the update trying to be downloaded of course:
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download ContentID 16860969 for UpdateID 16857152. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading contents (count = 1) for UpdateID 16857255
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
List of update content(s) which match the content rule criteria = {16861141}
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading content with ID 16861141 in the package
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download ContentID 16861141 for UpdateID 16857255. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download any update SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Failed to download update contents. SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
No new update was added to the package. Package "SCP0008A" would not be updated.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to run the DownloadAction for the AutoDeployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=SCCM-MPS.DSCICORP.COM SITE=SCP PID=2376 TID=5148 GMTDATE=Thu Jun 26 13:22:00.164 2014 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more
content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Enforcing Create Deployment Action SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Create Deployment Rule Action XML is: <DeploymentCreationActionXML xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><CollectionId>SCP00055</CollectionId><IncludeSub>true</IncludeSub><Utc>false</Utc><Duration>0</Duration><DurationUnits>Hours</DurationUnits><AvailableDeltaDuration>0</AvailableDeltaDuration><AvailableDeltaDurationUnits>Hours</AvailableDeltaDurationUnits><SuppressServers>Checked</SuppressServers><SuppressWorkstations>Unchecked</SuppressWorkstations><PersistOnWriteFilterDevices>Unchecked</PersistOnWriteFilterDevices><AllowRestart>true</AllowRestart><DisableMomAlert>false</DisableMomAlert><GenerateMomAlert>false</GenerateMomAlert><UseRemoteDP>true</UseRemoteDP><UseUnprotectedDP>true</UseUnprotectedDP><UseBranchCache>true</UseBranchCache><EnableDeployment>true</EnableDeployment><EnableWakeOnLan>true</EnableWakeOnLan><AllowDownloadOutSW>false</AllowDownloadOutSW><AllowInstallOutSW>true</AllowInstallOutSW><EnableAlert>true</EnableAlert><AlertThresholdPercentage>90</AlertThresholdPercentage><AlertDuration>7</AlertDuration><AlertDurationUnits>Days</AlertDurationUnits><EnableNAPEnforcement>false</EnableNAPEnforcement><UserNotificationOption>DisplaySoftwareCenterOnly</UserNotificationOption><LimitStateMessageVerbosity>false</LimitStateMessageVerbosity><StateMessageVerbosity>10</StateMessageVerbosity><AllowWUMU>true</AllowWUMU><AllowUseMeteredNetwork>true</AllowUseMeteredNetwork></DeploymentCreationActionXML>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Rule XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Criteria Filter Result XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test
ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Deployment Action XML...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Rule XML... SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element DeploymentId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupName SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
SQL is: select cis.CI_ID from vCI_ConfigurationItems cis join vProvisionedCIs pci on cis.CI_ID = pci.CI_ID where cis.CI_ID in (16793068, 16793070, 16793441, 16793445, 16793531, 16793686, 16793688, 16794597, 16794600, 16794602, 16794604, 16795443,
16795445, 16795709, 16795711, 16796210, 16796222, 16796292, 16796298, 16799495, 16799503, 16799602, 16799700, 16799703, 16799705, 16799712, 16799718, 16800300, 16800302, 16800367, 16800369, 16800371, 16800375, 16801224, 16801227, 16801237, 16801239, 16801287,
16801289, 16801559, 16801566, 16801996, 16802034, 16802839, 16802841, 16803306, 16803310, 16803420, 16803422, 16806477, 16806479, 16809354, 16809360, 16809393, 16809397, 16809774, 16809786, 16809792, 16813338, 16813348, 16813636, 16813638, 16814948, 16814950,
16815151, 16815153, 16817088, 16817102, 16817108, 16817398, 16817400, 16818677, 16818691, 16825397, 16840448, 16840458, 16840460, 16840462, 16840690, 16840700, 16840702, 16840710, 16840824, 16840826, 16842640, 16842641, 16842802, 16842803, 16842841, 16842870,
16842871, 16842896, 16842917, 16843017, 16843042, 16843049, 16843051, 16845981, 16846404, 16846751, 16846757, 16848017, 16848021, 16848664, 16848687, 16849383, 16849385, 16852506, 16852514, 16852516, 16855484, 16857102, 16857151, 16857152, 16857255) order
by cis.CI_ID SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
0 of 115 updates are downloaded and will be added to the Deployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
The rule resulted in no updates being found. Skip deployment creation or update...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Enforcing Actions for Rule 16777228 failed!
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Updated Failure Information for Rule: 16777228
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Deleting Rule 16777228 SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Found notification file C:\Program Files\Microsoft Configuration Manager\inboxes\RuleEngine.box\16777228.RUL
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5148 (0x141C)
RuleSchedulerThred: Change in Rules Object Signalled.
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Refreshed ScheduleList instance for Rule (16777228) from schedule string () with next occurence (12/31/1969 7:00:00 PM)
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
FindNextEventTime found next event for RuleID 0 as :1/1/2038 12:00:00 AM
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
RuleEngine: Got next rule execution time successfully. Next event is in 12369097 minutes
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Sleeping for 15 minutes SMS_RULE_ENGINE
6/26/2014 9:22:10 AM 5228 (0x146C)
Also, I do not have a patchdownloader.log anywhere, Ive checked all aforementioned locations from various sources and it just simply does not exist on my SCCM server. Here is my setup:
Server1: Primary server with all roles installed locally except the site database is on its own server. WSUS is installed locally here and DB is stored here.
Server2: SQL DB for Primary site DB
Server3: Secondary remote site running MP, DP, SUP. DB is SQL Express local.
So the SUP role was installed successfully on both server1 first and server 2 second with the site servers accounts. The SUP Synchronizes successfully and I can see a large list of updates available for use but not downloaded of course. I have set WSUS option
to store updates locally and have plenty of space at the target destination.
So here is my issue, I have been working on this issue for the better part of a week and understand the error code from the ruleengine.log to be a permissions issue. I have also proved this out but creating a test ADR with minimal updates and applied NTFS perms
to the target path for Modify with the everyone group (testing purposes only). The updates downloaded successfully. So this puts me right back to where I was, knowing its a permissions issue but not understanding what permissions are needed. Let me explain
further.
The best way to start is to show what perms I have to the target location for downloads/wsus/sup anything:
Path: \\Server1\UpdatesAndDefinitions (permissions being applied to the UpdatesAndDefinitions root folder)
SCCMAdmin (account used for most SCCM tasks except for NA) / Modify / Share and NTFS
Server1$ (primary site server) / Modify / NTFS
Everyone / read and execute / NTFS and Share
There are other system generated perms but the above three are the important ones. So hence my confusion I know that the SCCMAdmin account or the Server its self has to be accessing the target directory so why is it failing with a permissions issue?
My next step was to enable Auditing on the target path. Doing so revealed just what I thought and through me into further frustration:
A network share object was accessed.
Subject:
Security ID:
SYSTEM
Account Name:
SCCM-MPS$
Account Domain:
DSCI
Logon ID:
0x3e7
Network Information:
Source Address:
fe80::306a:8827:8672:3ba5
Source Port:
50329
Share Name: \\*\UpdatesAndDefinitions
A handle to an object was requested.
Subject:
Security ID:
DSCI\sccmadmin
Account Name:
sccmadmin
Account Domain:
DSCI
Logon ID:
0xad903c
Object:
Object Server:
Security
Object Type:
File
Object Name:
F:\UpdatesAndDefinitions
Handle ID:
0xf5c
Process Information:
Process ID:
0x10cc
Process Name:
C:\Windows\explorer.exe
Access Request Information:
Transaction ID:
{00000000-0000-0000-0000-000000000000}
Accesses:
READ_CONTROL
ReadAttributes
Access Mask:
0x20080
Privileges Used for Access Check:
Restricted SID Count:
0
Now I may not be the best I traversing through the mess of audit entry's and translating them, but from what I can see the two accounts that have the proper share and ntsf perms ive listed above are indeed the ones accessing the target location and the audit
code is success. I filter for failures and found no audits for failures whatsoever yet my downloads still fail religiously, unless of course I open myself up with the everyone group.
So next... I tried adding in the Network Service account with proper permissions, the Local Service Account, my user account, and all no go's.
Next... I remove the SUP roles from SCCM checked the logs for deinstall confirmations, and reinstalled these roles. No Go!
If anyone can assist I would be in your debt and very grateful.
Oh last note, but very important note I'm running SCCM 2012 SP1 CU4
Thanks,
Michael
MichaelSpauldingI just tested with the everyone group further; I added everyone with modify for ntfs and just read only for share and downloads failed!
I then changed the share perms for everyone to change and the ntfs to read/execute and poof downloads complete! Obviously change share perms for everyone leaves me open which Id like to prevent, so finding what account is being used is crucial.
I have already tried adding all of the SCCM accounts I use and the servers themselves as change perms to share and ntfs and have not had any luck.
MichaelSpaulding -
i downloaded an update from creative suite 5.5. to 6.0 and then switched computers for a few months. now I am back using the original computer and it looks like all of those Adobe applications (both 5.5 and 6.0) have disappeared. Maybe a "trial" was uploaded instead of the actual updates? Anyway, i just want to get the applications back onto my computer. i tried to enter the serial numbers on my original packaging but systems side error message from Adobe says they were already "redeemed" (which makes sense bc I already downloaded the updates. Apparently there is no phone customer service for Creative Suite anymore. ARRGGG. Any and all suggestions welcome!
-Michelethere is no update from 5.5. to 6.0.
you could have upgraded from 5.5 to 6.0, but you would know that because you paid money.
assuming you paid no money for a 6.0 upgrade, you still have your 5.5 license. uninstall clean and reinstall 5.5 per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Hi there,
I have massive problems with Auto Deployment Rules.
I get the Error from above.
ruleengine.log says:
Failed to download the update from internet. Error = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
Failed to download ContentID 16936340 for UpdateID 16953422. Error code = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
Failed to download any update SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
Failed to download update contents. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
No new update was added to the package. Package "00000116" would not be updated. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
Failed to run the DownloadAction for the AutoDeployment. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=NE-SCCM-02.services.internal SITE=000 PID=3392 TID=5608 GMTDATE=Mi Mrz 11 10:41:58.606 2015 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
CRuleHandler: Enforcing Actions for Rule 16777227 failed!
Failed to download the update from internet. Error = 16389 SMS_RULE_ENGINE 3/11/2015 11:51:03 AM 5608 (0x15E8)
Failed to download ContentID 16936340 for UpdateID 16953422. Error code = 16389 SMS_RULE_ENGINE 3/11/2015 11:51:03 AM 5608 (0x15E8)
CRuleHandler: Enforcing Actions for Rule 16777230 failed! SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777226 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777227 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777230 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
whereas in WSUSCTRL.log i get:
System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ --- End of inner exception stack trace ---~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)~~ --- End of inner exception stack trace ---~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failed to set WSUS Local Configuration. Will retry configuration in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failures reported during periodic health check by the WSUS Server XYZ. Will retry check in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
ooGDooThere only is Patchdownloader.log under
\\SCCMSERVER\C$\Program Files\SMS_CCM\LOGS\Patchdownloader.log
Do you mean this Log?
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 64 Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
MoveFile() failed to rename \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050 with GetLastError() = 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
ERROR: DownloadContentFiles() failed with hr=0x80004005 Software Updates Patch Downloader
ooGDoo
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