Recently my HP Photosmart C4680 started periodically printing a product advertisement page.

Recently my HP Photosmart C4680 Series All-In-One started automatically periodically printing a color product advertisement page. I don't know what is causing this page to print. Anyone know why this is happening?

baltwo,
Thank you for your reply. I tried what you suggested. Since then, I sent a print job from the internet to the printer, and it took about 45 minutes to print. It's strange how, over time, length of time gets longer and longer before the printer will print. It looks like your suggestion cut off four hours and 15 minutes from my wait time, but 45 minutes is still way too long to wait for a print. I have worked with primarily PC's between home and work, and this is our first Mac (we've had it for a year now) and I've not ever seen anything quite like this issue. If you happen to think of anything else, please let me know.
Thanks again!

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My printer hp photosmart c4680 is stuck in the scanning mode how do i get it out to print again need

My printer hp photosmart C4680 is stuck in the scanning mode how do I get in back to the printing again I need help please

i have this problem too! have you fixed yours yet?

Photosmart C4680 not printing

While installing the latest driver for the C4680, at some stage one can print a test page and that one comes out just right. Good, full colors and all. When printing the default Windows Test Page it will only print the heading ('Windows Printer Test Page'), very faintly and the the rest remains blank, though judging the sounds the printer makes, printer heads are moving as if it is printing.
Printing some text from a Windows application such as Word, same thing, it appears to be printing but all I get is a blank piece of paper.
As the test page from HP is printing fine, I don't understand why it won't print from Windows apps.
New cartridges, proper Windows 7 64bit driver - I am lost.
Help anyone?

Hello there! Welcome to the forums @robblue58 ,
I read about the print quality issues that you are having with your Photosmart C4680 and I wanted to drop by to offer my suggestion to you.
I hope this helps and wish you good luck!
Click this link and try these steps:
Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
R a i n b o w 7000I work on behalf of HP
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HT3669 Can MacBook Pro work with my HP Photosmart C4680 printer?

Will I ever be able to print in colour from my MacBook Pro using my HP Photosmart C4680 printer?
At last it solved my problem! When I first tried to print a document in colour all I produced with my new MacBook Pro was words and pictures in shades of grey! I downloaded software and updated drivers but still only shades of grey! I hadn't named my computer as HP Photosmart C4600 series from the drop down list. At first I saw only Apple printers listed and hadn't realised that I could scroll down below all of them and find the correct HP printer series listed. I thought because my computer had recognised the printer as HP Photosmart C4680 as soon as I connected it, showing that as soon as I pressed 'print' I didn't need to do any more than update the software. HP's help page got me there successfully in the end! I am soooooo pleased!

I noticed that you said you uninstalled the printer, but you didn't mention resetting the print system. Resetting the print system will reset the drivers the Mac has installed and make them work like they should. Give this a try and see if it gets the printer working like it should. The document below will expalin more about doing this.
Basic Printer Troubleshooting Steps for Mac
If that doesn't help, see if you are using the AirPrint driver, or the printers driver. By default 10.8 uses the AirPrint driver if the printer supports it, so I'm betting that's the driver you're using. If it is, try using the driver for the printer itself. To do this, access Print and Scan. Click the + sign to add a new printer. Select the printer from the list. Click the dropdown next to Use and select the 7515's driver. Let me know what happens.
I am a printer tech for HP.

HP Photosmart 8450 Starts printing with red tint

Printer starts to print with a red tint apprroximately 2/3 of way through an 8 by 10 photo. I've cleaned contacts several times. That makes printer work correctly for maybe one print. Suggestions on how to fix?

Which cartridges are you using? Try removing the photo cartridge and printing a photo (it will automatically use the color cartridge). If this is OK then the issue is the photo cartridge running out of light cyan. If the problem persists then the color cartrdige is running low on cyan and should be replaced.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Problem with ink cartridges in my HP Photosmart C4680 Printer

I recently installed new ink cartridges in my printer. Admittedly I had trouble getting them in place--even following the instruction from the internet. Now when I print something in color, I get messages saying the ink levels are not correct as shown and it often flashes on the screen the "Shop on Line" page. What have I done wrong ?

phantom3 wrote:
Can I use the old generation rebuilt ink cartridges in my hp 1513 all-in-one printer.
Hi,
Well, your printer simply won't print.
Regards.
BH
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Photosmart C4680 -- Error message when attempting to scan

HELP PLEASE!! -- Have a Photosmart C4680 all-in-one and after 3+ years unable to scan. This began several months ago but recently need to scan items and if I can't fix the printer will need to purchase a new one. The printer works fine, but am unable to print ALIGNMENT copy when I change ink and when I attempt to scan I get the error message:
"The scan cannot be performed because another program has control of the HP imaging device".
As I said I have no problem printing, but am unable to scan either documents or photos. I have done EVERYTHING the FAQ troubleshooting program recommended in the HP Solution Center. I have REBOOTED, UNINSTALLED and REINSTALLED, MOVED USB CABLE TO A DIFFERENT PORT but I still get the same error message. If I can't fix the problem I am tossing this printer as soon as I run out of either Black or Color ink, but I'm definitely NOT getting another HP printer if this is what happens after a couple of years.
Can anyone solve my problem?
THANKS in advance!
Hal

Thanks for providing that information halnyguy.
I would suggest doing a Level 3 uninstall and reinstall the Full Feature Software and start over.
Disconnect the USB cable. If using the USB connection.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Download the software and choose to save as, save to desktop. HP Photosmart C4600 All-in-One Printer series Full Feature Software and Driver.
After the software downloads and extracts, open the temp folder again. Close the installation window.
Open the folder starting with 7z. (Example: 7zS2356)
Open folder Util.
Open folder CCC.
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer.
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /regserver, then click OK.
Run the Disk cleanup from Accessories\ System Tool. Delete files using Disk Cleanup.
Download and install the latest version of Adobe flash player. Adobe Flash Player Support Center.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How to use MSCONFIG . Click on the start up tab and click disable all.
Restart the computer.
Test the printer.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Let me know how you make out.
Thank You.
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Gemini02
I work on behalf of HP

My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
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Sunshyn2005 - I work on behalf of HP

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
I know the readings are false:
(a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
(b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.
Questions:
Has anyone else experienced this?
If so, is there a fix?
If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
Any help is appreciated.
Thank you

Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...
007OHMSS
I was a support engineer for HP.
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Photosmart C4680 software won't install in Windows 8.1 64 bit

Photosmart C4680 software won't install in Windows 8.1 64 bit. The installer starts, then never does anything. I see it in Task Manager consuming resources forever:
Here is the version I am trying to run:

Hey!
Sorry for the drop-off from the thread, I must have missed your response, I apologize.
When it comes down to the actual installation and issues revolving around that; it is no longer an HP printer issue. It is an MSI (Microsoft Installer) issue.
For MSI support, I recommend for you to call Microsoft Technical Support at 1-800-642-7676.
Best of luck and let me know the outcome if you think of it. Have a great day!
I worked for HP.

I have an HP Photosmart C4680 and I´m truing to install the Solution Center program but I can´t

I found this very helpful forum and I found a link to download the HP Solution Center for HP Photosmart C4680.
My laptop is a Samsung Core I3, Windows 8, 64bits. I was able to download the program (I found the link in the forum, thanks) but when I installed it a pop up window appears and there it says, click on the install button to get started, but the only button I see is EXIT. When I downloaded the program I saw it was updated only until Windows 7, is that the reason why I can´t use it? I really need to see the ink levels of my cartridges. Please, help

Hi,
Please run and follow the HP PRinter Install Wizard tool below to automatically locate the correct driver for your system and check for any difference while installing the software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-115766-2&cc=us&dlc=en&lc=en...
Shlomi
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Hp photosmart 6510 printing and photocopying blank pages even after putting in new ink cardridges

Hi there, can anyone help?
My photosmart 6510 has recently started printing and photocopying blank pages. The ink cardridges were low and I have replaced them with new ones. I have cleaned the printer head and the test comes out in colour.
I have no idea what to do other than buy a new one !
Any advice appreciated.

Hi @TG13,
I'd like to help. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... < this applies to the 6510, and 6515 too.
If you complete, or have already completed all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours
Based on the comments, it looks like this will help
King_Zog wrote:
I tried most of the suggestions in this thread, but stopped short of disassembling the print head. Nothing worked until I saw the video referenced in Sunshyn2005's message. That did work, but not on my first try. For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. That did the trick.
So, thank you Sunshyn2005, for pointing me to the solution. - Source
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.
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Photosmart c4680 wireless install issues

Recently purchased a hp pavilion g6 laptop and installed my photosmart c4680 printer as a wired printer, but now i am wanting to set it up as a wireless printer but i can't seem to completely uninstall the printer to go through the complete installation process again to set up the printer wirelessly this time. I have a router and have it installed and set up, but i just can't get this darn printer to set up wirelessly. I have tried to install and reinstall several times but i never get back to the initial install like i did when i first had set it up with the step by step on screen instructions instead it does like a plug and play set up; and i am ready to just pick the thing up and smash it on the floor. Please help !!!

Hi dilyb,
The HP Photosmart C4600 All-In-One Printer is USB only.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01666390
I am an HP employee.
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My HP Photosmart c4680 is turning on and off by itself. Anyone know why???? Thanks!

My HP Photosmart c4680 printer is turning on and off by itself. Anyone know why??
Thank you!

Hi,
There is a couple of things to try.
The first thing I would check is the power supply that is attached to the power cord to make sure that it is connected solidly. Sometimes the power supply and cord get slightly separated and can cause this.
If all is well there and the two pieces are solidly connected, then I'd reset the printer. To do this leave the printer turned on and unplug the power cord from the power outlet. Unplug the power cord from the Printer. Wait 60 seconds and plug them back in again. If the power doesn't automatically turn on to the printer, turn it on. Wait for the printer to quit the normal start up sequences.
See if this solves your issue.
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I am employed by HP

HP C4680 does not print test page (iMac - OS Yosemite 10.10)

Recently, my C4680 has stopped printing from my iMac. It also no longer prints a copy of a page placed on the scanner. Here's some info about what I've checked and done so far.
1. The ink supply levels are fine. I am using HP's proprietary ink.
2. I deleted C4680 from the list of printers and added it back. Adding back the printer did not indicate that a new driver was needed. (The last time I used the printer was under OSX 10.9 Mavericks)
3. Under the utilities menu, I clicked on "printhead cleaning." A blank page printed under Level 1 cleaning, but Level 2 and Level 3 cleaning each produced pages printed with text and color bars. So, the ink is working.
4. Under the utilities menu, I clicked on "Align," but it only produced a blank page.
5. Under the utilities menu, I clicked on "test page," but only got a blank page.
Why isn't my printer working? As I mentioned before, the "printhead cleaning" utility produced printed text, but I get a blank page for other tasks.
Is it a HP driver issue? Is a new driver needed for OSX Yosemite? If so, where do I find it.
Help would be greatly appreciated.

Thank you for the detailed post rileyc.
I would like to help you with the printing issue you are experiencing. I understand the issue seems to be related to the ink system or potentially the driver. The best plan of attack is to narrow down the root cause.
Can you please perform a colour copy that contains black spots too? I would like to see if the printer hardware can duplicate a page without any quality issues. Please let me know the outcome of the copy and we can go from there. Thanks
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Sunshyn2005 - I work on behalf of HP

Recently my HP Photosmart C4680 started periodically printing a product advertisement page.

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