Recently, my Illustrator CC 2014 app crashes...
Recently, my Illustrator CC 2014 app crashes... I will be in the middle of working on something and it simply crashes - I have done nothing different to my Windows OS - updates are all there latest drivers in tack...
E.
Hello Eric,
Adobe has provided these things and maybe they are laying on the right track:
Creative Cloud Help/Troubleshoot download and install issues >>> https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
and brandnew >>> Creative Cloud Help/App doesn’t open; progress wheel spins continually:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Good luck!
Hans-Günter
Similar Messages
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From Trial to Purchase | CC 2014 Apps Crashing after startup
All Creative Cloud (2014) apps crashing immediately after opening
I was running Premiere Pro CC as a trial, when the trial ended, I opted to get the whole Adobe CC 2014 catalog for a cool $50/month.
I installed the apps I needed, updated my Nvidia graphics drivers but when opening anything (Premiere, Photoshop, Audition, After Effects CC 2014) the apps would just crash. No error message, just open, I can see the program, and then it closes.
Solutions I've tried:
Uninstalling / Reinstalling: I've removed all Adobe products and used the official CC Cleaner Tool and reinstalled using the Cloud App. Same problems; crash upon opening.
Signing in and out of the Cloud App after reading somewhere it might be an account bug. Crash upon opening.
Signing in with a different account thinking my account used to purchase is bunk. Crash upon opening.
The usual restart, update graphics drivers, virus check and light, frustrated punches to my monitor. I've tried everything short of reinstalling the OS (which I'd rather not do).
Running any app as admin / current OS compatibility mode. Crash upon opening.
Things worth noting:
Another computer can log in and use the account's apps fine, seems to be specifically my work computer which has the problem.
I had separate versions of all apps before like Premiere CC (no 2014) and After Effects CC (no 2014).
Computer Specs:
Windows 8.1 Pro
GeForce GTX 650 Ti (driver version 340.52, current as of 8.02.14)
AMD Phenom II X6 1075T
16GB RAM
If anyone has an solutions, I'm all ears. Like I said, I don't particularily want to reinstall my OS so I'm hoping for a fix that might help me stay on my feet.
Thanks,
Ed-I am using Premiere Pro cc 2014 - I’m trying to direct link a project to Speedgrade cc 2014 - but Speedgrade keeps crashing when I do it.
-Both programs are up to date
- I’m using operating system Mac OSX V10.9.4
- My source footage is H.264 in a .mov, Linear PCM, Timecode
- I don’t get any error message, Just Speedgrade Quit unexpectedly
- When the problem occurs I am trying to open a sequence from Premier pro cc 2014
- It has never worked before on this versions - It did on Speedgrade cc and Premiere Pro cc
- I’ve tried it just running both programs
- I have no third party codecs installed
- I have Processor 1.7 GHz Intel Core i7 - Memory 8 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 5000 -
- I am not using Mercury Playback Engine GPU Acceleration
- The problem happens when I try to work on the sequence I linked from Premiere cc 2014 -
Illustrator CC 2014.1 crashes after interface loads up (Windows 8.1)
I was using illustrator cc 2014. It was working fine. But then i updated it to 2014.1. Now illustrator crashes everytime the interface loads up. It shows no error or anything. It loads up fine & crash. I even wiped out c drive & re-install windows. Still not working. Weird thing is that it is working fine on my second computer. I uninstalled it from my main pc & installed it on 2nd one. It works great. It only crashes on my main one. Please help!
Hi Felippe,
If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
Here is the Extensions Suitcase 5 update which I believe will solve the issue.
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Hope this helps.
Please let me know if this is not the case.
Regards,
Sumit Singh -
Illustrator cc 2014 trial crashes right after launch
i just downloaded illustrator cc 2014 trial, but it crashes right after launch without error messages appearing. how should i fix it?
terexina,
Just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator cc 2014 pattern crash
Illustrator cc 2014 crashes when I (2014 iMac ''27 - Maverick) save changes to a pattern... Anyone know how to solve this?
Chuchi,
You may try to have a look at the list, maybe especially items 1) and 11) under 5).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall. -
Adobe Illustrator CC 2014 keeps crashing. How can I fix this?
My Illustrator CC 2014 program keeps quitting on me at random times and I can't figure out how to make it stop. I've already tried to redownload it and the problem is still there. I am an art student so I need to use this program regularly on my laptop. Does anyone know how to fix it? My macbook is a MacBook Pro (Retina, 15-inch, Late 2013), Version 10.10.2 and works on OS X Yosemite. Any help would be wonderful I am desperate!
maegwins22914520 schrieb:
I signed in to adobe under a different admin and it didn't help with anything.
Did you create that one new or did it already exist on the computer? In that case it might have been corrupt as well.
When Illustrator can't read the preferences file, it won't work. -
Illustrator CC 2014 always crashes once i quit it, any help??
Every time i am done using Illustrator and quit it on Mac it says it has "quit unexpected" I can still save files but its still quite annoying. any help would be greatly appreciated thanks!
j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe photoshop cc 2014 APP CRASH???
I have been working on unistalling and reinstalling this 3 times now...its so frustrating...here is my errors ...it closes as soon I try to open photoshop
it wont let me copy it ;///
PROBLEM EVENT APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.1.257
Application Timestamp: 543dbc5e
Fault Module Name: Panel-x64.8li
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5092d6c9
Exception Code: c0000005
Exception offset: 00000000000028ef0
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information: a688
Additional Information 2: a688b5840d0e226224a28fba4f9f104
Additional Information 3: fcc0
Additional Information 4: fcc04e0e3e5cd5126f85f5571c8330a1
PLEASE HELP ME!!!! I NEED TO GET TO WORK!!!!
C:\Windows\system32\en-US\erofflps.txt
C:\Windows\system32\en-US\erofflps.txtI tried this......
but it tried to open and then same situation....I havent loaded any plugins to photoshop yet just to be clear
Close Photoshop.
Hold down the Shift key and launch Photoshop. A dialog will appear during launch that reads "Skip loading optional and third-party plug-ins?"
Click Yes to skip loading optional and third-party plug-ins.
Note: This only disables optional and third-party for the current session. If you quit and restart Photoshop without holding down the Shift key, the optional or third-party plug-ins will be enabled.
NOTHING SAME CLOSE DOWN DOESNT EVEN OPEN -
Illustrator CC 2014 Crashing Frequently
Illustrator CC 2014 keeps crashing whenever I save, open or relink files without any apparent reasons. It just stops working with a window prompting to close program. Sometimes I am able to open files and work on it without any problems or lag and when I hit ctrl-S, everything is gone. This is rather frustrating! I'm on a Dell Precision M4700 running Windows 7 Professional. Any help would be very much appreciated
Chat support does not work by the way. Tried it on Chrome and Safari after google searching. Clicking "Start Chat" does not trigger anything.I have been having the same problem with Illustrator CC 2014 running on Win7 Pro 64 bit workstation. It often crashes when trying to save project files for no rhyme reason. Even a blank canvas will regularly crash when trying to save. I tried chatting with support who ran me through the typical steps of clearing the prefs, etc. (all stuff I tried before hand). That and removing my Wacom tablet install which did nothing. What's interesting is Illustrator CC runs perfectly--a lot faster and zero crashes. Still trying to figure this issue myself, but happy to hear I'm not the only one having this issue. I'll post if I hear/find anything new. In the meanwhile I've just been using the non 2014 version of Illustrator CC.
-
Hi,
I found different answers what to do, but nothing helped me.
I moved plug ins into different folders, opened up all security for illustrator read/write, reinstalled illustrator,
And found the same error message to somebody's problem, but no answer that helped. I found this guy with the same problem has the same user ID like myself. Normal?
0000000100000000-00000001014ca000 [ 20.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thanks
DanielNobody who has the same problem or who can help me?
Keiner, der die gleichen Probleme hat und mir helfen kann? -
Adobe Illustrator 17.1.0 crashes after recent update
Hi,
Adobe Illustrator 17.1.0 crashes after recent update. I can work some time (maybe half an hour or 10 minutes, or 1 hour) and then it crashes again.
Here is my error:
Process: Adobe Illustrator [706]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 17.1.0 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [145]
Responsible: Adobe Illustrator [706]
User ID: 501
Date/Time: 2014-06-13 14:08:56.167 -0500
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 4C76A327-D836-AD35-DDEF-55FB707349CD
[long crash log removed... please only send a crash log to a technician, when asked]
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: PTK-640
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thank you in advance.
Best Regards,
Volha.Some Mac links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
Illustrator CC (2014) update now instantly crashes application?
Hello,
I updated my CC (2014) - Illustrator, Bridge and Photoshop Apps via the Creative Cloud App this morning.
Upon restarting the app, any file I try to open has an "not enough memory" error message.
I've tricked it a few times, by creating a new document, then trying again to reopen an existing file... it opens and crashes instantly with the below error message.
Please help?!
Process: Adobe Illustrator [17275]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: launchd [16592]
Responsible: Adobe Illustrator [17275]
User ID: 791228434
Date/Time: 2015-01-07 14:04:19.055 +1100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 872479C9-03BB-7AF6-3DDC-76A2AE54D072
Crashed Thread: 33
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000HP,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
HELP // Illustrator CC (2014) Crashes every time I open it.
I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
HELP!
Process: Adobe Illustrator [677]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [677]
User ID: 501
Date/Time: 2015-03-18 16:56:30.245 -0700
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
Time Awake Since Boot: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010ecfd5c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x000000010ce13721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x0000000114284df1 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
7 com.adobe.illustrator 0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
8 com.adobe.illustrator 0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
9 com.adobe.illustrator 0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
10 com.adobe.illustrator 0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
11 com.adobe.illustrator 0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
12 com.adobe.illustrator 0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
13 com.adobe.illustrator 0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
14 com.adobe.illustrator 0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
15 com.adobe.illustrator 0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
16 com.adobe.illustrator 0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
17 com.adobe.illustrator 0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
18 com.adobe.exo.framework 0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
19 com.adobe.exo.framework 0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
20 com.adobe.exo.framework 0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
21 com.adobe.exo.framework 0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
22 com.adobe.dvacore.framework 0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
23 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
24 com.adobe.dvacore.framework 0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
25 com.adobe.dvacore.framework 0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
26 com.adobe.exo.framework 0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
27 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
28 com.apple.AppKit 0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
29 com.apple.AppKit 0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
30 com.apple.AppKit 0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
31 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
32 com.apple.AppKit 0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
33 com.apple.AppKit 0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
34 com.apple.AppKit 0x0000000101edf35b -[NSApplication sendEvent:] + 3937
35 com.adobe.dvaui.framework 0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
36 com.adobe.exo.framework 0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
37 com.apple.AppKit 0x0000000101d6b608 -[NSApplication run] + 711
38 com.adobe.exo.framework 0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
39 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
40 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
41 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
42 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 Crashes after unsuccessful update through creative cloud
I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
Process: Adobe Illustrator [780]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [267]
Responsible: Adobe Illustrator [780]
User ID: 501
Date/Time: 2014-10-12 15:48:40.795 -0300
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: Samsung STORY Station
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
I have tried to trash the Adobe Illustrator folder in Application but no success.w,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 18.1.0.430 crashes on startup (windows)
I recently bought adobe CC2014 18.0 for my windows 7 64bit SP1. after a week or so i have got an update to 18.1.0.430 (I think he installed it automatically) and i am not quiet sure but i think after that Illustrator is crashing every time i am starting it up.
It is showing the loading screen and is loading sone stuf but suddenly i got a screen from windows "Adobe Illustrator 2014 stopped working". The only thing i can do is close the window and illustrator closes also. I also bought Photoshop but this one is working fine!
Here is the error i find in the "eventviewer" of windows:
Logboeknaam: Application
Bron: Application Error
Datum: 25/10/2014 16:20:15
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: beheerder-PC
Beschrijving:
Naam van toepassing met fout: Illustrator.exe, versie: 18.1.0.430, tijdstempel: 0x54247b91
Naam van module met fout: UserInterface.aip, versie: 18.1.128.0, tijdstempel: 0x542a5984
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000006151f
Id van proces met fout: 0x3e4c
Starttijd van toepassing met fout: 0x01cff05ec655dff1
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip
Rapport-id: 09be3928-5c52-11e4-b0e4-6c626de6a976
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T14:20:15.000000000Z" />
<EventRecordID>352305</EventRecordID>
<Channel>Application</Channel>
<Computer>beheerder-PC</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>UserInterface.aip</Data>
<Data>18.1.128.0</Data>
<Data>542a5984</Data>
<Data>c0000005</Data>
<Data>000000000006151f</Data>
<Data>3e4c</Data>
<Data>01cff05ec655dff1</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip</Data>
<Data>09be3928-5c52-11e4-b0e4-6c626de6a976</Data>
</EventData>
</Event>
I already searched on the web and tried these things before i was out of thoughts and wrote this message:
- Remove Photoshop + Illustrator and ran the removal (cleanup) tool from Adobe and reinstalled everything
- Reinstalled my graphics card (nVidia GTX 560 ti)
- Scanned on virus and spyware with Combofix & Malwarebytes
- Reinstalled Visual C++ 2012 Redistributable X64 11.0.61030
- deactivated all windows services and startup programs in MSCONFIG
I also made 2 dump files from task manager
- one from the application tab (Werfault.dmp about 90 Mb large)
- one from out of the service tab (illustrator.dmp about 700Mb large)
If you need them or just one of them just let me know how i send them.
nothing have gave any solution at all. I ran out of ideas and forums with the same error so this is sort of my last help.
Thanks in advanceHello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
Regards,
Dhirendra
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