Recently my iphone 4 is shutting down and restarting on its own. i went to the service provider and they refused to get my phone replaced as my phone has a few glass chip offs at the edges. how can i get my phone replaced?

pls someone help me on this issue. phone is stil under warranty

Depends on where in world you are
If a country where Apple stores exist take it to The Apple Store they will replace however if damaged may well charge for the replacement depends on actual condition and how you approach them .If glass is broken probably no chance of a free warranty replacement
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
just pick your country freom drop down menu

Similar Messages

ITunes has deleted 1,500 songs off my iTunes library, how can I get them back?

I left my iTunes library opened, when I came back there was a message saying that icloud had been activated and my music had stopped. Then all my music had disappeared except for the ones which I've purchased off iTunes, this being a small minority of my library as I love purchasing the actual CDs. Not happy, what do I do?

The SIM has nothing to do with that. She used your Apple ID to buy apps/music, thus your contacts that were synched with iCloud got replicated on her phone. Any changes she made got reeplicated on her phone. There is no way to recover the deleted contacts unless you backed up your phone.
Your daughter needs to get her own Apple ID.

HT5824 i lost my phone and it is switched off now...how can i find my phone with find my iphone app active thru icloud?? pls help me.

i lost my phone and it is switched off now...how can i find my phone with find my iphone app active thru icloud?? pls help me.

Welcome to the Apple Community.
You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.

Since installing the last iPhoto update sharing a photo via e-mail opens a google e-mail format instead of an Apple Mail format. How can I get the Apple Mail format to come up when I click on share?

Since installing the last iPhoto update sharing a photo via e-mail opens a google e-mail format instead of an Apple Mail format. How can I get the Apple Mail format to come up when I click on share?

iPhoto preferences - set the email client to Mail
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My iphone 4 is disabled and asking to connect to itunes..... but i resently restored my laptop by which i deleted itune.. so i dont have any back up. so now how can i unlock my phone without restoring it to factory settings... because i eant all my stuff

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there should ba a way to undisable it without loosing all of your data

My computer was refreshed and the technician did not deactive the CS3 license first and the drive has been wiped. I have my serial number, how can I get it activated?

My computer was refreshed and the technician did not deactive the CS3 license first and the drive has been wiped. I have my serial number, how can I get it activated?

Hi pipper88,
You can reinstall CS3 and enter the serial number to activate the software.
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I am running OS X 10.5.8 and don't see an iCloud icon in my system preferences. I do see a Mobileme icon but I would like to have all my mac devices on iCloud. How can I get iCloud on my desktop?

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iCloud requires 10.7.2 or later. See the following about how to upgrade:
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Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
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I found an old Apple id on a computer I use infreqently with an old Ipod. I have the the Applie ID, but I do not have the password. In addition,my email account has changed since I created this Applie ID. How can I get reset info to new email address?

I found an old Applie ID on a computer I use infreqently with an old IPod. I do not have the password for this AppleID. When I use the procedure to reset the password, I cannot receive the email as my email address has changed from the original used with the Apple ID. How can I get the reset information sent to my current email addres so I can establish a new passwod for this Applie ID?

FR Tecmobility is wrong, sure he means well but what he suggests will not work - signing out of iTunes Store and back in will have no effect on iCloud. Try the steps at iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
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HT4859 I forgot my passcode and then my phone reset and backed up but the icould its updated back to has lost all my data.... How can i get this back?

I recently forgot a new passcode on my phone so it became locked. i went to rest this via itunes but when it came to restore the phone non of my data including contacts, apps, messages, photos etc are available. It seems to have restored to a back up from after the phone was wiped. How can i get these back?

There's one other variable, although it shouldn't really come in to play but worth checking anyway. Is it possible that the backup was made using a higher version of iOS than the one you are running now? For example, if you were running the iOS 7 beta, then restored to version 6.1.3, the backup would not be listed as you cannot restore to a backup made on a device running a higher version of iOS. If that's the case, you would have to update to the same or higher version of iOS in order to access your backup.
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P55-GD85 shuts down then reboots on its own?

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Did you try disabling every option in the "Wake Up Event Setup"?
I just checked the Changelog for the latest BETA Releases for your board. The latest BETA Version is A7585IMS.132 [v1.3b2] and among other things it includes the following fixes that seem to address the problem you are experiencing:
Quote
- Fixed WOL still work after disable LAN controller.
- Fix after use LAN (on PCIE slot) wakup S1,system can't shut down from OS issue.
For you, this means good news: Your problem is already known and was, at it looks, already fixed. All you have to do right now is to contact MSI Technical Support and ask them to provide you with that BIOS Release.
http://support.msi.com/
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Make sure your headphones are plugged all the way in. The white plastic on the headset jack should be flush with the body of the nano.

FF 5 has problems, won't start today (yesterday OK). How can I get FF 4 again?

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I want to install FF4 but can't find it on your site.
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Imac shuts down and restarts on its own

Hello
I am having a problem with my 2011 Imac i7. Usually when at the screen saver the computer will shut down and display an error message. Something along the lines of "your computer has experienced and problem and is restarting". It flashes to a grey screen and then a message apears in a white dialog box. Any help would be greatly appreciated. Below is the error report that shows up when the computer restarts.
Interval Since Last Panic Report: 223448 sec
Panics Since Last Report:          2
Anonymous UUID:
Tue Feb 26 19:12:25 2013
Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8053bf8108, spinlock owner: 0xffffff8055aa3000, current_thread: 0xffffff8055aa3000, spinlock_owner_cpu: 0x0
RAX: 0x00000000000000fe, RBX: 0xffffff8054711680, RCX: 0x5217b27900000000, RDX: 0xffffff826c92b000
RSP: 0xffffff825b160ec0, RBP: 0xffffff825b160f40, RSI: 0xffffff825b160ef8, RDI: 0xffffff8054711680
R8: 0x0000000000000001, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0xffffff825b160ef8, R13: 0xffffff80546f8f80, R14: 0xffffff8054a40000, R15: 0xffffff825b160f08
RFL: 0x0000000000000006, RIP: 0xffffff7faacbd046, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff825b160d40 : 0xffffff80296bd371
0xffffff825b160d70 : 0xffffff80296b7203
0xffffff825b160dc0 : 0xffffff80296ce81b
0xffffff825b160f40 : 0xffffff7fa9c4f825
0xffffff825b160f50 : 0xffffff7fab2fb62d
0xffffff825b160f60 : 0xffffff7fab302b5b
0xffffff825b160f80 : 0xffffff80296b720f
0xffffff825b160fd0 : 0xffffff80296ce6a8
0xffffff826db13cd0 : 0xffffff802962caf9
0xffffff826db13d40 : 0xffffff80299b9efb
0xffffff826db13f00 : 0xffffff80299ba7ae
0xffffff826db13f50 : 0xffffff80299e182a
0xffffff826db13fb0 : 0xffffff80296ced33
      Kernel Extensions in backtrace:
         com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000->0xffffff7fa9c72fff
         com.apple.driver.AppleACPIPlatform(1.6)[4F08531B-7E5A-3604-924A-8769CF53458B]@0 xffffff7fab2f5000->0xffffff7fab34bfff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7faa141000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000
      Kernel Extensions in backtrace:
         com.apple.kext.AMD6000Controller(8.0)[B8119AB9-CAB3-374E-917D-294D7365F60A]@0xf fffff7faacbb000->0xffffff7faad00fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7faa141000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000
            dependency: com.apple.kext.AMDSupport(8.0.0)[7B2EC6D1-101A-3928-919E-337D6724752A]@0xffffff 7faaab6000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7faa1d2000
BSD process name corresponding to current thread: ScreenSaverEngin
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID:
Kernel slide:     0x0000000029400000
Kernel text base: 0xffffff8029600000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 38624848227043
last loaded kext at 20864124278337: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fab8f5000, size 16384)
last unloaded kext at 21085252380833: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fab8f5000, size 12288)
loaded kexts:
com.Cycling74.driver.Soundflower          1.5.2
com.squirrels.airparrot.framebuffer          2
com.squirrels.driver.AirParrotSpeakers          1.6
com.rim.driver.BlackBerryUSBDriverInt          0.0.74
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AGPM          100.12.69
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.kext.AMDFramebuffer          8.0.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.AMDRadeonAccelerator          1.0.0
com.apple.driver.AppleIntelHD3000Graphics          8.0.0
com.apple.driver.AppleBacklight          170.2.3
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.AppleUSBCardReader          3.1.0
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleUSBHub          5.2.5
com.apple.driver.AirPort.Atheros40          600.70.23
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.driver.AppleBluetoothHIDKeyboard          165.5
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOAcceleratorFamily          19.0.26
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.kext.AMD6000Controller          8.0.0
com.apple.kext.AMDSupport          8.0.0
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.driver.AppleThunderboltEDMSink          1.1.8
com.apple.driver.AppleThunderboltEDMSource          1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.1.1
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.driver.AppleKeyStore          28.21
com.apple.iokit.IOUSBMassStorageClass          3.5.0
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
com.apple.iokit.IOStorageFamily          1.8
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
panic(cpu 6 caller 0xffffff80299ba65d): "Spinlock acquisition timed out: lock=0xffffff8053bf8108, lock owner thread=0xffffff8055aa3000, current_thread: 0xffffff805452caa0, lock owner active on CPU 0x0, current owner: 0xffffff8055aa3000"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/locks_i386.c:363
Backtrace (CPU 6), Frame : Return Address
0xffffff826ab33e90 : 0xffffff802961d626
0xffffff826ab33f00 : 0xffffff80299ba65d
0xffffff826ab33f50 : 0xffffff80299e182a
0xffffff826ab33fb0 : 0xffffff80296ced33
BSD process name corresponding to current thread: ScreenSaverEngin
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 20 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
Thank you
Richard

Hi, though it all points to Graphic card or drivers, Soundflower has been a problem for many, in fact the first 4 non apple kexts may be the problem.
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working. It has not worked for anybody who bought it. How can I get my money back?

I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working. It has not worked for anybody who bought it. Why is it off of the app store now and how do I get my money back?

That message is usually due to a bad cable.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod

HT5622 Thx in advance for your help with this question. I changed the apple ID for my account but now that I update IOS 7, it still stubornly sticks to my old apple ID. How can I get my cloud settings to switch to a new apple ID?

pls read headline

Delete the account, then provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you can't remember your password, or it is rejected when you try it, you'll have to do one of the following:
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back and change your primary email address and iCloud ID back to the way it was. You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

Recently my iphone 4 is shutting down and restarting on its own. i went to the service provider and they refused to get my phone replaced as my phone has a few glass chip offs at the edges. how can i get my phone replaced?

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