Recently purchased Adobe CC, all apps are opening in Trial mode asking for a serial. What did I miss? I dont seem to have a serial code.

I recently purchased Adobe CC. Since then, all applications open in Trial mode asking me to basically enter a serial or 'join' when I join, it says I'm already a member. How can I fix this?

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

Similar Messages

  • I just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

    i just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

    Hi Eric,
    As J Potter mentioned you will have to Sign Out and then Sign In to the Apps.
    The steps you need to follow are:
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    2. On the Creative Cloud application trial screen, click on "License this Software".
    3. Sign in with your Adobe ID associated with your Creative Cloud membership.
    The same has been discussed in the below link:
    http://forums.adobe.com/message/4396734
    Please reply to this thread if the issue persists.
    Regards
    Gurleen

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    Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

    Ask whom/wherever you got the redemption code from for one that has not already been used.

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    Hi
    I'm running OSX 10.8.3. Here's whats happened:
    1. I downloaded trial versions through my own personal adobe ID launched and used them, all good so decided to buy.
    2. I uninstalled the trial versions.
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    Refer to this:
    Sign in or activation errors
    Mylenium

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    Thanks for taking the time. Unfortunately no that does not solve it. Same as swipe it will get me there and it will show separate programs spaced out. The issue I am having is that all my open word files are bunched up in a pile on top of each other. I can see the edges of each one but I want them to be separated from each other enough that I can visually identify what file is what.
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    Thanks, John, for the link. I ended up chatting with support and I'm embarrassed at the simplicity of the issue but I'm going to share my solution, because...if it happened to me, there is bound to be someone else in the same boat!
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  • After Upgrade to Yosemite, all apps are slow.

    I upgraded to Yosemite  and all applications are slow.  ( as e.g.. starting to type in this box give me beachball for 2 seconds initially) A big difference in speed from Mavericks to Yosemite. Opening system preferences takes 3 seconds to load, and clicking on Users & Groups takes 25 seconds to open.
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    Problem description:
    After upgrading to Yosemite, all apps are slow,
    EtreCheck version: 2.0.6 (91)
    Report generated October 20, 2014 at 11:46:01 AM MDT
    Hardware Information: ℹ️
      iMac (24-inch, Early 2009) (Verified)
      iMac - model: iMac9,1
      1 2.66 GHz Intel Core 2 Duo CPU: 2-core
      8 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 9400 - VRAM: 256 MB
      iMac 1920 x 1200
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 0:23:55
    Disk Information: ℹ️
      WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 639.28 GB (130.48 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5670S 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Burr-Brown from TI USB Audio CODEC
      Canon MP480 series
      Western Digital My Book 1140 2 TB
      S.M.A.R.T. Status: Verified
      EFI (disk2s1) <not mounted> : 210 MB
      MyBookMovies (disk2s2) /Volumes/MyBookMovies : 2 TB (549.58 GB free)
      LaCie LaCie Hard Drive USB 1 TB
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      Time Machine Backups (disk1s2) /Volumes/Time Machine Backups : 795.40 GB (322.99 GB free)
      Time Machine Airdisk (disk1s3) /Volumes/Time Machine Airdisk : 100.77 GB (55.52 GB free)
      EXCHANGE (disk1s4) /Volumes/EXCHANGE : 100.09 GB (45.35 GB free)
      ALCOR Generic USB Hub
      Prolific Technology Inc. USB-Serial Controller
      Prolific Technology Inc. USB-Serial Controller
      Hewlett-Packard hp LaserJet 1012
      Apple Computer, Inc. IR Receiver
      Prolific Technology Inc. USB-Serial Controller D
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Parallels Desktop.app
      [not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
      [not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
      [not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
      [not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
      [not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
      /Applications/Toast 11 Titanium/Spin Doctor.app
      [not loaded] com.hzsystems.terminus.driver (4) Support
      /Library/Application Support/VirtualBox
      [loaded] org.virtualbox.kext.VBoxDrv (4.3.12) Support
      [loaded] org.virtualbox.kext.VBoxNetAdp (4.3.12) Support
      [loaded] org.virtualbox.kext.VBoxNetFlt (4.3.12) Support
      [loaded] org.virtualbox.kext.VBoxUSB (4.3.12) Support
      /Library/Extensions
      [not loaded] foo.tun (1.0) Support
      /System/Library/Extensions
      [not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
      [loaded] com.prolific.driver.PL2303 (1.5.1 - SDK 10.6) Support
      [not loaded] com.roxio.BluRaySupport (1.1.6) Support
      [not loaded] com.wdc.driver.1394HP (1.0.9) Support
      [not loaded] com.wdc.driver.USBHP (1.0.11) Support
      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
      [not loaded] com.roxio.TDIXController (2.0) Support
    Startup Items: ℹ️
      HP IO: Path: /Library/StartupItems/HP IO
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [loaded] com.paragon.NTFS.notify.plist Support
    Launch Agents: ℹ️
      [running] com.abbott.mal.launchclient.plist Support
      [loaded] org.gpgtools.gpgmail.enable-bundles.plist Support
      [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist Support
      [loaded] org.gpgtools.Libmacgpg.xpc.plist Support
      [loaded] org.gpgtools.macgpg2.fix.plist Support
      [running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist Support
      [loaded] org.gpgtools.macgpg2.updater.plist Support
    Launch Daemons: ℹ️
      [running] com.abbott.mal.malserver.plist Support
      [loaded] com.adobe.fpsaud.plist Support
      [running] com.freemacsoft.appcleanerd.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.wdc.SmartwareDriveService.plist Support
      [running] com.wdc.WDSmartWareService.plist Support
      [loaded] org.gpgtools.gpgmail.patch-uuid.plist Support
      [not loaded] org.virtualbox.startup.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.google.keystone.agent.plist Support
      [invalid?] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
      [invalid?] com.macpaw.CleanMyMac.volumeWatcher.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
      [failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
      [running] com.vladalexa.MagicPrefs.plist Support
      [not loaded] org.virtualbox.vboxwebsrv.plist Support
      [running] ws.agile.1PasswordAgent.plist Support
    User Login Items: ℹ️
      AppCleaner Helper Application (/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app)
      Messages Application (/Applications/Messages.app)
      MagicPrefs UNKNOWN (missing value)
      Calendar ApplicationHidden (/Applications/Calendar.app)
      Mail ApplicationHidden (/Applications/Mail.app)
      Contacts ApplicationHidden (/Applications/Contacts.app)
      PowerboxInjector Application (/Applications/PowerboxInjector.app)
    Internet Plug-ins: ℹ️
      LogitechHarmony: Version: 2.0 - SDK 10.7 Support
      DirectorShockwave: Version: 12.0.4r144 - SDK 10.6 Support
      Google Earth Web Plug-in: Version: 6.0 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      OfficeLiveBrowserPlugin: Version: 12.2.0 Support
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
      AdobePDFViewer: Version: 9.5.5 Support
      GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
      EPPEX Plugin: Version: 4.1.0.0 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    Safari Extensions: ℹ️
      1Password
      AdBlock
      ClickToFlash (Disabled)
      Print Plus (Disabled)
      ClickToPlugin (Disabled)
      OpenIE
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      GPGPreferences  Support
      Growl  Support
      MacFUSE (Tuxera)  Support
      MagicPrefs  Support
      Paragon NTFS for Mac ® OS X  Support
      Perian  Support
      QuickTime Player X Preferences  Support
      WDQuickView  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: YES
      Destinations:
      Time Machine Backups [Local]
      Total size: 795.40 GB
      Total number of backups: 29
      Oldest backup: 2014-10-08 20:15:48 +0000
      Last backup: 2014-10-20 17:32:33 +0000
      Size of backup disk: Excellent
      Backup size 795.40 GB > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
          10% WindowServer
          5% syncdefaultsd
          4% Safari
          1% AppleSpell
          0% com.apple.iCloudHelper
    Top Processes by Memory: ℹ️
      266 MB mds_stores
      258 MB Safari
      180 MB Finder
      137 MB WindowServer
      136 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      3.93 GB Free RAM
      2.97 GB Active RAM
      443 MB Inactive RAM
      978 MB Wired RAM
      1.82 GB Page-ins
      0 B Page-outs

    You could do that, but when setting up your new iMac it is a much better idea to transfer only your existing User Accounts. In other words when Setup Assistant appears, de-select "Applications", "Computer and Network Settings" and "Other files and folders". That way you will eliminate the possibility of reinstalling potentially incompatible software from your existing Mac or its TM backup. It's best to create new printer queues and preferences anyway.
    Your venerable HP 1012 will probably work without any difficulty but if you need its driver download it here. If it gives you trouble try OS X's generic PostScript driver.
    After configuring your user account, install original versions of your essential software from their original sources. In other words if you installed them via download from the developer's website, download them again. You might need license keys so gather them. Obviously the Mac App Store makes things easy since anything you obtain from there is already linked to your Apple ID and is easily reinstalled by going to your Purchases page.
    Don't reinstall things like AppCleaner, CleanMyMac, Western Digital "Smartware" or any of that junk. You don't need it. MacFUSE is outdated. Research Prolific Technology for potential updates for their serial controller. The one you have may work, or not, but you should re-download its driver.
    Consider abandoning Microsoft altogether and migrating to better solutions such as Pages, Numbers, and Keynote. They are all free with a purchase of a new Mac and are far more integrated with OS X than anything Microsoft will ever be able to accomplish.
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    If your essential software was distributed on optical media, you can use OS X's "DVD or CD sharing" feature to remotely mount the older iMac's optical drive so that you can install its software. It will work as though that drive were physically installed on your new Mac. Having said that, anything that was distributed on optical media is highly likely to have been outdated a long time ago.
    If your essential software is old, orphaned, no longer supported, or is no longer available, meaning you have the only viable copy, the only option is to transfer it from the TM backup or older Mac. In that case be very cognizant of the likelihood for incompatibility, and have a plan for uninstalling it should it cause adverse effects. Creating a new TM backup is the way to do that. A new external HD dedicated to the new Mac is a cheap investment. When you are certain you no longer require the older Mac's TM backup, you can erase it and use it as an additional, redundant TM backup or "clone" repository – whichever you decide is best for your backup needs.

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