Recently purchased HP 850 with Windows 8.1, unable to upgrade to Windows 10
I received my new HP ENVY Phoenix Desktop 850 (850-050qe CTO / M0K54AV#ABA) with Windows 8.1 (shown under Windows Edition). The shipping container states that this desktop is ready for Windows 10 upgrade. However, I do not see the "Get Windows 10" app on the toolbar. I have downloaded all available updates (recommended and optional), but there are two missing (KB2919442, and KB2919355). After reading through numerous articles, it seems that I need to install KB2919442 first before installing KB2919355, but when attempting to install KB2919442, I receive an error message "this update is not applicable to your system". Please advise!
Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are not able to install Windows 10 on your computer as the KB2919442 update is not able to install correctly. I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in thsi document on how to Use the System File Checker tool to repair missing or corrupted system files. This should help to scan for and repair missing or corrupt system files. I also suggest using the following resource on how to Fix Windows corruption errors by using the DISM or System Update Readiness tool, as well as Troubleshoot problems with installing updates. This should help to correct operating system corrupts preventing Windows updates and service packs from installing correctly. Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
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