Recently renenew creative Cloud but cannot log in

I recently renewed my student creative cloud suite. I cannot log in

How about reporting the error message you see?
Cloud desktop problems
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

    I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

    Carole,
    I believe it should be included in the download, but you may ask further in the CC forum area:
    http://forums.adobe.com/community/creative_cloud

  • I downloaded the trial version of creative cloud but cannot start photoshop?

    I downloaded the trial version of creative cloud but cannot start photoshop?
    How can I start the program, cannot find any Ps icon to click on??
    thank you

    Without proper system info and other technical details nobody can say anything.
    Mylenium

  • I installed creative cloud but cannot install apps, i.e., Acrobat ProXl says files are corrupt

    I installed creative cloud but cannot install apps, i.e., Acrobat ProXl says files are corrupt.  Each app says the same thing.

    the cc desktop app installed without error?
    if yes, what are you clicking to see that corrupt file message?

  • I was given complimentary 12 month access to Creative Cloud, but cannot find the code to redeem it, help please?

    The complimentary access was given to me by my University, sent by email. Only a pdf was included which stated I had to sign in to the redeem page first, then I would get another email with the code. It hasn't turned up and it's already been more than 24 hours. Any help would be really appreciated!

    You have 20 Gb of space allocated to you. It symbolizes that you have an active CC. You just need to download the creative cloud & activate it with this Email ID of yours.
    CC  mostly asks for serial number if:
    1. There is no CC registered to the ID with which you had signed.
    2. There are entries of Adobe in Host files of the computer.
    3. The activation count has exceeded.
    In you case most probably it should be reason no.2 if you have already download CC.
    To download use : Creative Cloud Help | Install, update, or uninstall apps
    Please refer to:
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • Downloaded apps through creative cloud, but cannot open?

    I downloaded the creative cloud, and I'm trying to use the free trial (I have a class I need to use it for). However, even though I have downloaded apps, such as Illustrator, I am not able to open them. Any idea why this is?

    There isn't an option to open the app at all. This is all I see when I open Creative Cloud.
    If I click on "View Tutorials" it only takes me back to the adobe site, where the prominent blue button says "download"
    When I click download, this is the screen that pops up:
    My question is, if I've already downloaded and installed the program, as indicated in my Creative Cloud window, shouldn't there be a way for me to open the program as a free trial?

  • I'm recent Creative Cloud member and logged-in.  In the past I downloaded photoshop but now when I a

    I'm recent Creative Cloud member and logged-in.  In the past I downloaded photoshop but now when I atempt to use Creative Cloud Manager I receive an error message and a notice to contact customer service?

    Hi There - can you tell me what error message you recieve?  when you say creative cloud manager - are you referring to the "adobe application manager?"  One suggestion is to navigate to http://creative.adobe.com and log on with your Adobe ID, then click on "apps" menu and select the product you want to install - you can choose Photoshop even if you already have it, this will potentially upgrade your Adobe Application Manager if it is out of date and may resolve the issue for you.
    thanks,
    Todd

  • Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe.

    Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?

    Hi Jakegosselin,
    Please refer to the below article.
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Thanks

  • Adobe Illustrator appears as "installed and updated" on Creative Cloud but I cannot find the Application on my Computer (Windows)

    Creative Cloud is installed and working on my computer, nevertheless the Application "Adobe Illustrator" appears as "Installed and Updated" but it is physically NOT in my computer.
    I cannot find the Application in my computer, I installed Photoshop and other Apps, they are all to find in my PC, except Illustrator.
    I tried to uninstall Creative Cloud and all the Apps that I had, I re-installed creative cloud but still it showed "Adobe Illustrator" as "installed and updated", even if I have no Adobe illustrator folder on my Computer, it really does not exist in my computer.
    What is wrong with the Application?

    Klerica please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Adobe Illustrator.

  • I removed Creative Cloud but I still get pop-ups asking me to log in....why and how do I get rid of it?

    I removed Creative Cloud but I still get pop-ups asking me to log in....why and how do I get rid of it?

    Looks like you didn't uninstall; you just logged out.  Go to the Windows Control Panel, Programs and Features (in Win7; may be different in your version of Windows).  right click on each Adobe CC app you want to uninstall and select "uninstall".  Then uninstall CC itself.

  • I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm using an iMac previously used by a past employee. It is running OS X 10.9.3. Using the CC application, I have logged out of his account and into my own. When using other applications such as Photoshop and After Effects, my account is the one displayed in the menu. When I use Dreamweaver however, the past employee's account is displayed in the menu, and when a sync is attempted, it displays his account info.
    Is there a way to use my own credentials to log into Dreamweaver separately from the CC app, or to force a sync between the CC app login and the Dreamweaver login?
    Thanks

  • Creative cloud keeps me logged in to my old account even when I log in with my new account.

    Creative cloud keeps me logged in to my old account even when I log in with my new account. When I log out of the new account, it has kept me logged in to the older account. Because of this, I can't access the programs. I am trying to access the free trials on the new account before purchasing the subscription on the new account, but it keeps me registered as the older account, even though I requested for the older account to be cancelled. I have also tried multiple times to uninstall both the programs and creative cloud desktop but the same thing keeps happening. Can someone please help me?

    Discussions of RE-installing
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • I can't download adobe after affects i am setup creative cloud but i dont see after affects

    i can't download adobe after affects i am setup creative cloud but i dont see after affects my pc windows 7  i3  ram 3
    & hd grapics card ati

    Normally if an application is not listed it is because the machine does not meet the requirements.  Based on what you just indicated your RAM is short, and you didn't indicate if your machine is 64-bit which is required as well.
    Intel® Core™2 Duo or AMD Phenom® II processor; 64-bit support required
    Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
    4GB of RAM (8GB recommended)
    5GB of available hard-disk space; additional free space required during installation (cannot install on removable flash storage devices)
    Additional disk space for disk cache (10GB recommended)
    1280x900 display
    OpenGL 2.0–capable system
    QuickTime 7.6.6 software required for QuickTime features
    Optional: Graphics card from list below with at least 1GB VRAM for GPU acceleration of ray-traced 3D renderer
    Internet connection and registration are necessary for required software activation, membership validation, and access to online services.*

  • Desktop Creative Cloud Apps cannot load!

    My desktop Creative Cloud Apps cannot load and it has been like this for months! I can't even log out of it. How do I get the Apps working?

    CloudiAudi what error message is preventing the use of the CC Cleaner Tool? 
    You are welcome to also work directly with our support team at Contact Customer Care and reference this discussion.

  • I subscribed with creative cloud but my Ps cc still asking for activation code

    i subscribed with creative cloud but my Ps cc still asking for activation code

    Hi Blacknwhite,
    PLease navigate to creative.adobe.com and log in with your Adobe Id & password . Once logged in, you will have the option to navigate to Admin Console and send an invite to your self .
    Since , you have purchased Adobe Creative Cloud for Teams, to Utilize the functionalities of the team , we need to send an invitation to the end user's so that they can accept the invitation and use the product .
    Please do let us know if this works fine for you or not .
    Cheers,
    Kartikay Sharma

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