Recently subscribed, but cannot convert PDF to word

Two days ago I registered to subscribe so that we could convert PDF documents to Word or Excel. All verifications were done and payment made by credit card. Now, however, when I try to convert a PDF to word it doesn't work. Can anyone make any suggestions as to why?
Thanks,

Hi whitelionstride,
I would love to help. What happens when you try to convert your files? Are you having trouble logging in, or do you get error messages when you try to convert files.
Please provide a few details about the problem you're experiencing, and we can go from there.
Best,
Sara

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Hi gregorr22536759,
I've checked your account, and it appears that there was a payment processing error. Please Contact Customer Care so that an agent can help you resolve that.
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Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
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A. You may get help here, but only if you provide enough details of your specific problem. B. You can try here: Cancel your membership or subscription | Acrobat.com online services

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Recently subscribed, but cannot convert PDF to word

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