Recently updated to Ver 3.6.16. Now have ads appearing at top of pages in tabs & taking over tabs. How do I get rid of them???

A few minutes after opening a tab the page drops down about 2 cm (1") and an ad for some service or organization appears and hijacks the tab... to the extent that I have to close and reenter the tab. Very annoying when I am in the middle of downloading data.

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HT201365 I recently updated my Ipad 2 with iOS7 and I suddenly have 794 emails in my inbox which were previously read and deleted. how do I get rid of them without doing one at a time?

I recently updated my Ipad2 to iOS7 and suddenly have 794 emails in my inbox which were previously reviewed and deleted. How can I get rid of them without doing one at a time?

You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.

TS4147 I updated my iphone yesterday. I have the 4S. I have my daughters and mine contacts now. I don't want hers. How did that happen and how do I get rid of them?

I updated my iphone yesterday. I have the 4S. I have my daughters and mine contacts now. I don't want hers. How did that happen and how do I get rid of them?

This happens with you are both syncing data such as contacts on your devices with the same iCloud account. This will result in the data being merged and synced back to all connected devices. To correct this you need to have different iCloud accounts on each device.
To do this, on the device that will be changing iCloud accounts go to Settings>iCloud and turn all data that is syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on the iPhone. After everything is turned off, scroll to the bottom and tap Delete Account. (This will only delete the account from the phone, not from iCloud, so the other phone won't be effected by this.) Next, set up a new iCloud account using a different ID, then turn data syncing for contacts, etc. back to On. When prompted, choose Merge. This will upload the data to your new account. At this point you will have two separate iCloud accounts on each phone with identical data.
Next, you'll have to go to icloud.com on your computer and sign into each iCloud account separately and delete the unwanted data (for example, deleting her contacts from your iCloud account and vice versa). These changes will be reflected on each device and things should now be fixed.

On my ipad, there are dozens of "recently purchased" songs supposedly available for download from iCloud. I don't recognize most of the songs - they could have been downloaded 6 years ago by my daughter. How do I get rid of them?

So there are all these songs, from ADELE to Zapp and Roger. I don't recall purchasing any of them. Some of them were clearly purchased years ago by my daughter, who now has a different account (and doesn't know the current password to my account).
They do not show up anywhere in iTunes except on the iPad. They are not downloaded to the iPad - but I don't want them to show up in the purchased index. How do I get rid of them? Do I have to join iMatch or whatever to do this?
Also, this may explain why we're being told our iCLoud storage is full - there are actually hundreds of these unwanted songs.
Any ideas?

Purchased music does not count against your iCloud storage and you cannot get rid of them in the purchased tab.
What is backed up
You get unlimited free storage for:
Purchased music, movies, TV shows, apps, and books
Notes: Backup of purchased music is not available in all countries. Backups of purchased movies and TV shows are U.S. only. Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or iBookstore.
Some previously purchased movies may not be available in iTunes in the Cloud. These movies will indicate that they are not available in iTunes in the Cloud on their product details page in the iTunes Store. Previous purchases may be unavailable if they have been refunded or are no longer available in the iTunes Store, App Store, or iBookstore.
Look here for help on managing iCloud storage.
http://support.apple.com/kb/HT4847

I tried to manually clear my Time Machine back up drive (a La Cie). But now the Trash is filled with files (over 130,000) and it doesn't seem to want to trash them - how do I get rid of them now in a quicker way?

I tried to manually clear my Time Machine back up drive (a La Cie) of some of the older backups. But now the Trash is filled with files (over 130,000) and it doesn't seem to want to trash them - it's taking forever!! how do I get rid of them now in a quicker way?

dear Sue
i've tried the alt solution to empty trash but it does not work
I still got the -8003 error
for emptying time machine backups that i foolishly put in the trash
i've also tried this solution using terminal and it did not work either
http://www.imore.com/how-force-empty-trash-your-mac-using-terminal
any help you might offer would be greatly appreciated
i am using a 24 inch iMac
OSX 10.6.8
Message was edited by: summer_laughter

Installed office for mac (trial version). now I got 2 excel files, which cannot be deleted. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion(with win 7 parallel)

now I got 2 excel files, which cannot be deleted on my desktop. I can't open them, either. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion (with win 7 parallel)

The people who make that stuff have their own forums you can also search/ask in:
http://answers.microsoft.com/en-us/mac/forum

HT4796 Migration assistant failed after 90% of the way; where are the files now and how do I get rid of them?

Migration assistant failed after 90% of the way; where are the files now and how do I get rid of them?

Hello. It looks like I recovered all my keywords attached to photos. What I did:
First I located all photos without keywords using a metadata search.
I found that it seemed to be certain groups of photos that had no keywords. I decided to at least get the main keyword on all of those in a particular group, like Canyonlands.
Once I added one of the keywords, the others all showed up magically! I then went to each group of photos and added the main keyword, and the others came along and attached to the photos.
Don't understand why this occurred or why it got fixed, since it was so random. But, I'm glad to have my keywords restored (I had divided flowers by color, etc. so it was a lot of work!)
Thanks for the discussion and help.

I downloaded a "free" program online and now with EVERY mouse click I get a pop-up Ad or Ad window opening. How do I get rid of them?

I downloaded a "free" version of FLIP4MAC, and now I have Ads popping up with EVERY click of the mouse... How do I get rid of them?
And no, I haven't turned on TimeMachine yet, so I can't "turn back the hands of time."
Also, I cannot simply "block pop-ups" because other sites which utilize pop-ups are necessary to my daily activities.
Oh, and I have an iMac 24", Early 2009 with a 3.06 GHz Intel Core 2 Duo and 4GB 1067 MHz DDR3 Memory RUNNING OS X Yosemite.

First try
Remove unwanted adware that displays pop-up ads and graphics on your Mac
Next:
Adwaremedic: Removes all known adware from your Mac
If you can't download it since the malware is preventing it then see:
https://discussions.apple.com/docs/DOC-7792

Hi! My photos have duplicated themselves to my photo library and now i have 2 of every picture, how do I get rid of them to just have one of each picture again..?

Hi! My photos have duplicated themselves to my photo library and now I have 2 of every picture, how do i get rid of them so i just have 1 of each again..?

My DeDuper script is designed to help clean up. See this thread for background.
tt2

I transferred data from my external hard drive to my restored Mac Book Pro via migration assistant and now my external hard drive in time capsule has red minus signs. How do I get rid of that without getting rid of any of my data?

I used Migration Assistant to transfer my data from my external hard drive via Time Capsule to my restored Mac Book Pro. When I now go into Time Capsule I there are red minus signs in the corner of all the folders that are contained in my back up. How do I get rid of this and access my previous back-ups?

Select the drive and Finder > Get info and at the bottom "ignore permissions on this volume"
You can copy the files, but the ownership on the files still belongs to the other user account, once your done copying, then perform a #6 Reset Users Permissions and that will set all the ownership to that account.
..Step by Step to fix your Mac
Another method is to copy the entire folder, then change it's permissions.

Itunes or icolud created a ton of the same playlist and now its on all my devices (iphone, my pc itunes, and i pad) how to i get ride of the efficiently?

While on vacation I tried to create one new playlist, but for some reason my ipad decided to create thousand(s) of the same one, and since I have icloud they created were on my iphone, ipad, and my itunes library on my pc, now have and so many of the same playlist that I cant even count how many there are, but my best estimate in in the thousands. The worst part is now all of my devices with itunes are running slow, and if I click on the playlist it will run slow, and eventually works but not like it used to.
I've tried deleting them on my iphone or ipad, but to delete one takes about 10-15 seconds and it would take me about a month to do it this way. I tried deleting them from itunes on my PC but it is even worse doing it that way, it just freezes and since the names are all the same I can't even tell if there being deleted.
I have tried selecting more then one of the same playlist in itunes but it doesnt work.
Has anyone else ran into anything like this? I know it might sound kind of minor but I used my playlist all the time and now I'm scared to even click on them because it just starts this long, annoying waiting game.
Help!

See this thread...
tt2

I now have husband's old phone, but it still thinks it's his. how do i get it to recognise me? thanks

I now have my husband's iphone as he has upgraded, but it still thinks it's his, hoe do I get it to recognise me, my contacts etc? Much appreciated if you can help me turned

settings - general - reset - erase all contents and settings - this will wipe the phone clean as new.
Then you set up using yoru info.

I updated to 6. In Tools, blocked cookies and now can never open Firefox. The allow cookies window is stuck. How do I get rid of the firefox browser and go back to 5. I did have malware on computer that was removed, but still ...not working

On Saturday, Sept. 3, I updated to Mozilla Firefox 6. I went into the Toolbar, I think to private browsing, but not sure now. I asked that all cookies be blocked. A window came up from my home page that said "Allow, Allow this session only, Deny Cookies." I said Deny and it told me 19 cookies were being blocked. I have never been able to get the window to leave the browser home page. In fact, I can not make any choice in that window. The window kind of shakes. I went for professional help and did have malware that I had not known was there that was removed. Technician worked 3 hours. It was called "PUM.Hijack.Start." The Mozilla browser is still stuck like that. I am on Internet Explorer, but I would like to have Firefox back again. What steps do I take next?

I am having a similar problem. Running Xp.
Latest revision of firefox.
After using firefox for a while if I exit, parent.lock is locked and i have to reboot to reload firefox.
I have killed all firefox applications from task manager (usually there are none). and I have tried 3 different "file unlock" programs including unlocker to no avail.
I also recently installed a program that shows -all- open files, and parent.lock is not listed, and thus not closable/unlockable from there.

Appstore displays updates for 2 applications I have never heard of. How can I get rid of them ?

Hello,
In AppStore (Lion and now Mountain Lion) I see two applications that I have never heard of. When I try to push the update button, I'm prompted to enter the password for two accounts I have never heard of. I tried re-indexing all the disk space available with locate.updatedb and tried to find any reference about any of those two apps without luck.
Please, can anyone tell me what can I do so I don't see them as "requiring update". Or see them at all for that matter ?
Here are some explenatory screenshots to help make my point.

This type of behaviour can be caused by malware. Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* [http://www.malwarebytes.org/mbam.php Malwarebytes]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.lavasoft.com/products/ad_aware_free.php Ad-Aware]
* [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Windows Defender]
You may have the "Google re-direct virus", for details on that see http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

After my last download I now have video adds that show up in the broswer from time to time. How can I get rid of them.

on my last down load of firefox, I not have two issues that occur, One every once and awhile I get a video ad that shows up in the lower left corn of the browser. I have uninstalled your software and reinstalled and it is still there. Also I get a web site of inksr.com that my trend micro blocks everytime I go to a new web site within firefox. Both of these have started after I was told to redownload your software in order to get the updates to work and not be blocked.

You probably have malware or adware installed on your computer.
I note from your system information you have ''TopArcadeHits 1.0 '' <br /> That is something a lot of users complain about.
Because some of this sort of software is sometimes installed intentionally it is often not detected by malware scans.
Please be aware that this sort of adware is not provided by or downloaded with Mozilla Firefox software.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
You need to use multiple and up-to-date tools as they will not all pick up the same things.
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Recently updated to Ver 3.6.16. Now have ads appearing at top of pages in tabs & taking over tabs. How do I get rid of them???

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