RECIEVED EMPTY BOX FROM UPS!!

Came home from work to get my iphone 5, which had been delievered. Opened the box and it was COMPLETELY EMPTY! Just the iphone box inside. No phone, no headphones, no charger, NOTHING. I'm so upset right now, I've called UPS and Apple.

jebr28 wrote:
Can anyone tell me the weight of their Iphone 5 shipment from UPS or FEDEX ?? My tracking shows .40 KG and I think this can prove that i was sent an empty box
I highly doubt they weighed each individual iPhone box.
Apple told them the exact weight of what it is and that's what they used.

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Any updates from those who recieved empty boxes

This worries me the most which is now why i will cut that sucker open when i get it before the guy leaves. But is apple or fedex doing anything for the people who are out of luck at the moment?

This worries me the most which is now why i will cut that sucker open when i get it before the guy leaves. But is apple or fedex doing anything for the people who are out of luck at the moment?

Received empty box iphone 5S 32gb from UPS

Hi,
I placed a web order from store.apple.com on December 19, 2013 for iPhone 5S 32GB Gold and iPadMini Retina 16GB with Cellular Network.
Here is the web Order No: W453104123
on December 24, 2013 5:30 PM received both the packages from UPS I signed and took the both the packages and I tried to open the box I found the box is already open, inside the box I found another iPhone 5s Box with out any polythin wrap, i opened the iphone box and the phone is missing. Immediately i went out and look for the UPS guy, he already left.
I contacted Apple Support 1-800-MY-APPLE, It asked for my web order, and then it tried to forward the call to an executive and got disconnected saying no one is available right now please call later. As it is a holiday season no one is available.
Can any one help me from where should i start?
Thanks in advance.

Finally I receive a new Phone from APPLE
Thanks APPLE.

I have recieved a message from Apple to confirm account on my computer and would like to know if this is a scam as it when into my spam box

i have recieved a message from Apple to confirm account on my computer and would like to know if this is a scam as it when into my spam box

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933

I used to be able to copy and paste images from the internet into keynote slides and pages. Now when I copy and paste all I get is an empty box. My iskysoft iTube studio has also stopped downloading videos. Is there an extension I need to enable?

I used to be able to copy and paste images from the internet into keynote slides and pages. Now when I copy and paste all I get is an empty box. My iskysoft iTube studio has also stopped downloading videos. Is there an extension I need to enable? Any ideas

Try dragging the image to the desktop, then drag the image to the slide you want it on

Empty box received from Verizon via FedEx

On March 16, 2015 I ordered an upgrade to my cell phone. The new phone was sent via FedEx and was delivered on 3/20. Upon opening the package, there was no cell phone in the box. The box had appeared sealed and we had no reason to suspect any it might be empty. Checking on the internet I found out that this has happened to a lot of others. If you google “Verizon empty box delivery” you will see that this has happened many times to other people. I am beginning to believe that either Verizon or FedEx is running a scam to steal phones at the customers expense.
We immediately contacted FedEx and Verizon and informed them of the mission phone. When you call them you get a different customer service representative (CSR) every time you call. Both FedEx assured they would investigate the missing phone. After repeated calls to FedEx and Verizon , we were assured there would be an investigation and they would call me. The last Verizon CSR I talked to said the investigation would take 2 weeks. I waited the 2 weeks and heard nothing from them. It seems I am getting the run around by both FedEx and Verizon. The CSR’s that come on the line when we call is always a different one, if fact they are located in different parts of the country. We never get to talk to anyone in authority that might be able to resolve this issue.
To add insult to injury, Verizon has informed me that they will be charging me $299 for not returning the old phone the stolen one was to replace.
Can anyone help me?

In situations like this an empty box could have been sent by verizon. On the box label look to see if the weight is listed.
In most situations a call to verizon informing them that the box was empty will have them deal with the carrier.
Once a package is signed for it releases verizon and you could try and get a claim in from FedEx but that is iffy.
Now you have a choice, call your bank or credit card company and have them reverse the payment you made to verizon.
After this is done contact them and inform that you reversed the charge because verizon sent an empty box, or the device was stolen in transit. Please tell them that your child who hopefully is not age 18 or older cannot sign for a package due to not of the age where it states on the label, "Adult Signature Only" FedEx violated their own policy.
When on the phone with verizon tell them to send you another phone.
You can also take verizon and FedEx to small claims court to have your phone. Or compensation of some degree.
Good Luck

Empty box received, no response from seller, claim opened, paypal says to send item back

Item is a 30" lawnmower blade and by the looks of the box it slipped out of the bottom during shipment. I called seller initially and he said they would send another and file a claim with the carrier. I waited about 2 weeks and still no item so I left voicemails over the course of a couple days, also emailed the seller with no response. I opened claim with paypal and they said they ruled in my favor, but need tracking info showing that I sent the item back to the seller. Do I really need to pay more $ and spend more time shipping an empty box? This does not make sense and it has been a month (6/19) since I paid for the item. I have tried calling paypal and there is a series of 5-6 advertisements, then it says to call a different number which goes to a completely different company for phone/internet service. I emailed paypal about this and got a generic response with links to some FAQs. What would you do?

That's all terrible. Just for clarification, this is a peer to peer forum. I am guessing that you posted this here to have others be aware of this. You most likely won't get a response from a VZW rep here and if you do it may not be fruitful.
I can also tell you that a store rep doesn't have the ability to change the shipping address unless it is done at the time of the order. It is correct that to change the shipping address the tracking number has to be generated and then VZW has to fill out a form with FedEx and that could delay the package by up to 48 hours. I don't know how you received 2 packages BUT when VZW sends a device they make a note of the ESN on your account with the package's tracking number. If, in deed, their records indicate that 2 devices were sent they can easily rectify this situation. How? It is simple.
1.) Take note of the ESN on your current device. Take the battery out and it is on the sticker. It will most likely begin with 99.
2.) Call them. I know that you don't want to do this but insist that they look through the notes and confirm the ESNs that were sent to determine which one is on your account and which one is the missing one.
3.) Have them input the ESN in to the system and see if it is activated on another account. If it is, they won't tell you who has it but they should easily see that it isn't you.
This can also be done in a corporate VZW store. Not that you'd want to but if the store that Brian works at is one, I would go back there.
Hope this information helps you start to get to the bottom of this. It shouldn't be on us to do any legwork but we have to be proactive when it comes to our money.

When send email with emoticons to a pc user, emoticons show as an empty box. Also, email content has a symbol on every line. How to stop this from happening?

When send email with emoticons to a pc user, emoticons show as an empty box. Also, email content has a > symbol on every line. How to stop this from happening?

Dear Mr. Toad (my all-time favorite ride at Disneyland ;-) ..
Thanks so much for your detailed reply.. my netbook is in the bedroom, turned off.. I (so far) only use it in the evening, in the bedroom.. I've saved your response, and will try your suggestions, and let you know if they solve the problem I described. I really appreciate you taking the time to post such a detailed reply..
I can't answer your Thunderbird "configuration" questions, because I'm in the living room, using the crap Vista laptop, on which I plan to install Thunderbird, and then take Windoze Mail out in the street and drive over it a few times.. I'll get back to you one way or the other, and let you know if your instructions solved the problem, or not..
I don't understand why Thunderbird "out of the box", so to speak, simply doesn't forward HTML emails with embedded graphics, (like Outlook Excess, and Winblows Mail do).. without having to go through those steps. I personally HATE HTML email, but over the years, it's become more and more prevelant.. so it's a problem I must fix..
Thanks again..
Harv..

HT4623 I have sent my i phone through royal mail on 8th February 2013 but still it is not deliver to apple. I used the empty box sent by apple to me sent my i phone to them. Can any one advice me how long it can take to get back my iphone from repair?

I have sent my i phone through royal mail on 8th February 2013 but still it is not deliver to apple. I used the empty box sent by apple to me to sent my i phone to them. Can any one advice me how long it can take to get back my iphone from repair?

moynul82 wrote:
but still it is not deliver to apple.
If Apple has not received your phone, obviously it can't even be evaluated for warranty purposes. Have you tried calling AppleCare to verify whether they have received the phone or not?

Emptying mail boxes from Safari Mail

I keep getting message/s that I am nearly full regarding emails in my mail boxes. I continually clear these boxes from all my accounts so I do not know how to clear whatever messages are still there. Can you advise me how to fix this situation?

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

Lenovo sent me an empty box!

So I've been waiting for my yoga 2 pro for a few months, I finally get my box today and it's empty! Security tape still attached too. The ups guy hands it to me and we both were pretty confused, he said it looked like a return box. Nope it was the outer box with only the foam padding that would hold the laptop in. Sent all the way from China. What the hell are they doing over there?
I contacted customer support, they said I had to make a claim. I've got an empty box sitting beside me, security tape still intact with nothing in it but 2 pieces of foam and $1500 off my CC.... hoping they don't jerk me around for 2 months. Urgh.
Anyone else ever have this happen?
i will make sure I post what happens in the next few days, if only if it happens to anyone else.

N8dogg,
I have looked into your case and it appears that the refund was provided on 5/2. Upon revieiwing the case notes, it appears that everything has been resolved.
If you have any further questions or concerns, please feel free to reach out to us here or our Customer Service Support by phone at 1800-253-6686. Thank you for bringing the matter to our attention and for patiently working with our representatives to find resolution.
All the best,
Josh Mason
Lenovo Social Media Customer Service
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English Community

Preview prints empty boxes instead of text in .pdf

Recently I noticed that when I try to print a .pdf file from Preview, even when all the text shows on the monitor correctly, when it prints, it prints empty boxes (outline of a box the size of the letters) where the texts should be.
When I open the same .pdf file using Acrobat and then print it, it prints out fine.
The printer has postscript capability and the fonts used is pretty standard (from the looks of it, Times or something like it).
I powercycled both the printer and the print server and no difference.
Why is this happening?
MacOS 10.6.8
MBP early 2011
printer: HP LJ 5MP vis JetDirect print server (networked on our Airport Extreme base station via ethernet)
any insight is appreciated.

The first thing to do is make sure there's not a problem with the disk permissions. Below are the instructions for doing that. Let me know what happens.
To repair disk permissions:
Open finder.
Search for and open Disk Utility.
Select the drive with the OS installed.
Click on Repair Disk Permissions.
I am a printer tech for HP.

Only a grey empty box in browser window

I only get a grey empty box in my browser windows, when I start the HTML-pages with the java applet "HelloWorldApplet" from the "my first cup of java" tutorial from the java-sun pages.
What can I do?
Other java applets work fine.
I have activated Java 2.
And the 4 programms from the java web start and other applets work fine.
It is only the one, that I compiled.

The Sun Java Console, that I can start from my Windows-browser does not output anything.
Looks like I got stuck here, right at the beginning.

Can't See My Pictures--Just Empty Boxes

I just did a download of new pics from my camera to iPhoto. Somehow during the download I can't see my pictures in my library or in my albums. Just empty boxes show up. The count of the number of pics is accurate for both the albums and the library.
I restarted my computer, and rebooted with no luck.
I did a reboot holding down the "apple" and the "alt" key, and followed instructions, and still no pictures.
Any ideas of what I can do?
Danny
[email protected]

Danny:
Welcome to the Apple Discussions. What do you see in the library, empty thumbnail spaces or empty edit windows? Is it all the photos or just some? Check in the Originals folder to make sure you have the full sized image files in the subfolders. They should all be there. Also do you have folder in the iPhoto Library folder titled "Recent Imports" or something like that?
Do you have a backup copy of the iPhoto Library folder or the iPhoto library database file, Library6.iPhoto?
If not and since you've tried rebuilding the library with no success you're going to have to start with a new library and import the image files from the Originals folder of the current library. Here's how:
Creating a new library while preserving the rolls from the original.
Move the existing library folder to the desktop.
Launch iPhoto and, when asked, select the option to create a new library.
Drag the Originals folder from the desktop into the open iPhoto window.
This will create a new library with the same rolls as the original library. However dates on the rolls may be different but can be edited as you would the roll title.
Once this is completed you can delete the Originals folder from the desktop and the iPhoto Llibrary folder. If desired, you can keep the older library folder to try other fixes on it.
In the future I recommend you make a backup copy of the Library6.iPhoto file after each import and after doing a lot of editing and organizing in the library. Then if you experience a similar crash all you need to do is replace the damaged database file with the backup copy and you'll be back to the same place in the library as when you make the backup. See the tip at the end of my signature.
If you have a recent backup copy of the library post back and we can go from there.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

When I start facebook, sometimes it loads ok. But, since v29, it often loads with no photo images or only some photo images shown..just empty boxes.

Facebook loads ok as far as text is concerned. But, it often loads without any of the photo images visible. Sometimes it loads with a few of the images visible. When the images are missing there are just empty boxes where the photos should be. I never had this problem until updating to the latest firefox v29. If you guys can't fix this problem, is there any way to revert back to an earlier version of firefox? tht version worked just fine.

If images are missing then check that you do not block images from some domains.
*Press the F10 key or tap the Alt key to bring up the hidden Menu bar.
Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"
Check "Tools > Page Info > Media" for blocked images
*Select the first image link and use the cursor Down key to scroll through the list.
*If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.
Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.
Make sure that you allow pages to choose their own colors.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
Note that these settings affect background images.
See also:
*http://kb.mozillazine.org/Website_colors_are_wrong
There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.
See also:
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*http://kb.mozillazine.org/Websites_look_wrong

RECIEVED EMPTY BOX FROM UPS!!

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