Recieving Error: iTunes has encountered a problem and needs to close

Please help. I have 2 iPods (nano 4gb & 30gb). My computer recognized the iPods, but iTunes does not open, nor does Quicktime. I am assuming this is due to a Window update, but I still have no idea how to fix this outside of what I've already tried. I have followed the 5 r's with no luck. I have uninstalled both iTunes & Quicktime, reinstalled and still receive the same error. I also have the text file for this error as well.
Next, in testing this with another computer, I have unknowingly erased all of my nano 4gb songs. My backup is the other iPod as well as the XML file. As you can see, I'm headed in a downward spiral. Please help.

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

Similar Messages

ITunes 6 error - iTunes has encountered a problem and needs to close.

iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: itunes.exe AppVer: 6.0.1.3 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b77d
Any idea´s anyone Plz
Phil

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

"iTunes has encountered a problem and needs to close." Quicktime problem!

I'm having a MaJoR problem with Quicktime and iTunes, but i think the main problem is Quicktime since iTunes runs off of it. I've never been able to install Quicktime, and i recently bought an iPod, and when i try to install Quicktime and iTunes the download goes great, but as soon as i try to open either one i get the error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." i've tried about 7 or 8 times now, using the Apple help page too. Please let me know if u have any idea how to fix this.

Here's what worked for other users; perhaps it will work for you (I've never had this problem so I can't say for sure):
1) Uninstall QuickTime from the Add/Remove Programs control panel. If you have difficulties, Microsoft's Installer Cleanup Utility, as you mention, may help.
2) Clean up the Windows registry with http://www.ccleaner.com/ (freeware)
3) Restart your system.
4) Delete the QuickTime folder
5) Reinstall QT ( you can get QT separately here.
Good luck.

Help "iTunes has encountered a problem and needs to close..."

I have windows XP with service pack 2 installed and downloaded iTunes from the apple website, when i click on the iTunes icon on the desk top or from the itunes folder it will not open, I get the following error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" then gives you the option to send error report or don't send. I have already uninstalled and reinstalled it several times and it keeps doing the same thing. Anybody know what I need to do to get it to work???

Hi -
I apologize for waiting a couple of days to post - I got sidetracked. Anyway, my "fix" involved a lot of trial and error and stumbling around in the dark, but it does seem to have worked so far. Hopefully I can put together a coherent enough sequence of events to help you out.
Preface: While you're doing these steps, disable your antiviral/spyware programs just to make sure that's eliminated as a source of problems.
1) Using the Add/Remove Programs function, uninstall ITunes, Quicktime and any IPod software.
2) Download the Windows Installer Cleaup utility from Microsoft:
http://support.microsoft.com/kb/290301
Install this on your computer. As I understand it, this is basically a program that goes one level deeper to remove software from your computer. Once it's installed, open it and use it to remove anything involving ITunes, Quicktime and IPod.
3) Unfortunately, you still probably haven't removed all the problem traces of Quicktime from your computer. To edit your registry, select "Run" from the Start menu and type "regedit" or "regedt32" in the box. A window should open with the registry editor. There will be a really long list of files on the left side. Scroll down about 2/3 of the way and you'll see a series of folders with "Quicktime" in the name. Right-click on each of these and select "delete." Do the same for "ITunes" and "IPod" folders in this alphabetical list.
Not done yet.
Under the "Edit" menu, select "Find." Do a search on "Quicktime" - unfortunately there is no "find all" function. So the first file with "Quicktime" will come up; right-click and delete it. Press F3 to find another file and delete - repeat until you've gotten rid of all the Quicktime files. Then search on "ITunes" and do the same process; finally do the same for "IPod." This will take some time.
**Warning: Be very careful not to accidentally delete files not marked with Quicktime, IPod or ITunes. Messing around with the registry is serious stuff that a non-computer expert such as myself should probably not be doing .
4) Finally, once you've gotten rid of everything Quicktime, ITunes or IPod-related, download the latest versions of Quicktime and ITunes (separately). Install Quicktime first, then install ITunes.
Note: You have to have adminstrator access on your computer to edit the registry.
Hope this helps...
-Andrew

Driving me nuts - iTunes has encountered a problem and needs to close

Hi all, first time post'er and all of that. I have a problem that is driving me completely insane, and I don't have a solution or workaround. I have upgraded from 6x to 7.02 iTunes and I keep getting the following error, 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience". I have a fair amount of music, approximately 45gb. Now, I need to mention here that if I either do a clean install or upgrade (2 machines that were completely wiped and run up merely for the purposes of resolving this) with no iTunes libraries imported, I have no problem. However, if I import my library back in, iTunes has to determine gapless playback information for 8000 songs. At this point, or somewhere in between, it falls over, touting the previously mentioned error message. I can then restart iTunes and we go round and round in circles with the error and gapless playback information. Let me indicate at this point that if I do create new playlists for a completely new or updated iTunes, there is no problem, so I am assuming it has something to do with the size of the library/playlist information. As a re-cap, this is what I have tried so far;
New install of 7.02 with standard library file with no songs - No probs
New install of 7.02 importing library file - error
Upgrade from 6x to 7.02 with standard library file with no songs - No probs
Upgrade from 6x to 7.02 importing library file - error
I would have had absolutely no need to run 7x except for the fact that my mate just bought me a second generation Nano which needs to run on 7x.
Does anyone have a possible solution?
Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies Windows XP Pro
Windows XP Pro

it sounds like the gapless playback analysis is choking on a song file or files.
finding which file is associated with the grief can be a trial. but some folks have been having some success with the technique from the following Roy B post:
Roy B: Re: iTunes 7.0.1 crashes every time I open it

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

Try:
iOS: If you can't back up or restore from a backup in iTunes

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

Cannot open itunes, "itunes has encountered a problem and needs to close"

I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b

ITunes has encountered a problem and needs to close

Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

ITunes has encountered a problem and needs to close. We are sorry for ....

Since updating my iTune with the new version (10.2.1.1) I can't open my iTune!
I get the following every time I tried to open iTune:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
The error report contains the following:
Event Type: BEX P1: iTunes.exe P2: 10.2.1.1 P3: 4d756476
P4: icuuc40.dll P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335
P8: c0000409 P9: 00000000
Error Report Contents:
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\iTunes.exe.mdmp
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\appcompat.txt
Can anyone here help me please??
I want my iTune back
Miguel

The problem is with the current version of icuuc40.dll .
Download the zip folder and extract icuuc40.dll from it.
When you open the zip folder the file is in icu\bin.
You need to replace your old version of icuuc40.dll with this one.
The file is in Program Files\Common Files\Apple\Apple Application support.
Message was edited by: polydorus

ITunes has encountered a problem and needs to close. PLEASE HELP ME!!!!!!!

I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

please... help. i can't to sync my tones to my ip5s. i don't know why....
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
"Please tell Microsoft about this problem."
And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
So frustrated.
So please help me....T____T

hi David!
okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

Recieving Error: iTunes has encountered a problem and needs to close

Similar Messages

Maybe you are looking for