Recieving mail for a family member at my address, called numerous times....HELP!

I recently (About 2-3 months ago) removed my line from a family plan and now have my own individual plan. I set everything up so that I would recieve my seperate bill at my home address, and now I am being sent both my bill, and the one for the family plan that I was recently on. Mine has my name on it, obviously, and the other one (for the family plan) is addressed to my sister (Account holder for the family plan). We have logged into both accounts online, mine has my personal address listed, and hers has her address, yet they are still sending both bills to my home. We have both called, and they tell us that both of our addresses are listed correctly, yet they still send both to my home. Anyone else dealt with this before? 

    Hi there, Jamee25! Thanks for reaching out to the community about this issue. I know that you'd rather not get your sister's mail (I certainly wouldn't), so I recommend that your sister has her account settings reviewed by a Customer Care representative. She can call us at 800-922-0204 (or dial *611 from her cellular phone), visit us in one of our corporate stores (http://bit.ly/3SdsA ), or even post here. In all cases, we can help!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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