Recipient unable to open Acrobat 9 form with Adobe Reader 9

Over the past 8 months I have distributed a form created in Acrobat 9 Pro to over 50 recipients. Most of them have been able to open and complete the form sucessfully. In the past two weeks I've sent the same form to two new receipients and they both have responded that they cannot open the form using the most current version of Adobe Reader. The error message says somethink like "extended features are not available". I recreated the form from the original document and sent it to one of the receipients and the result was the same; they were not able to open it.
Can you help me?

This MAY be caused by the way email programs process attachments
First ZIP the form and send it to see if that will fix the problem, since zip files are normally attached correctly

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