Recognizing Topaz signature pad

We are using a practice management system which has an Adobe Acrobat acknowledgement form for patients to sign via a Topaz signature pad.  When we select to "add a device connected to this computer" we get an error message "Acrobat could not find any new digital IDs......"
Can you help?

Do you have the Topaz plug-in for Acrobat installed?

Similar Messages

  • How can I integrate a Topaz signature pad to place the signature on the document?  It is a certificate signature on the pad that isn't going onto the document.

    Adobe doesn't support a signature pad for Adobe Acrobat but the Topaz pad sees and registers the signature on the computer but not on the document?  Suggestions would be greatly appreciated.

    Hi Mary,
    Did you not get software from Topaz along with the signature pad? You should have gotten a file called signplus.exe (or gemsignplus) that installs the software that integrates the Topaz signature pad with Acrobat. Then you need to go to the Signature Creation preference and select Topaz as the default signing method. You can also select Always ask and then you would be prompted to select either Topaz or the traditional Acrobat digital signature when you click on a signature field.
    How to get to the signature preference depends on the version of Acrobat you are using. If you let me know I'll give you the exact steps.
    Steve

  • Topaz signature pad and Reader 10/11

    Background:
    I am working on the County Attorney's Case Management Project which will make all court documents filing electronic and as part of that process we will require all signatures on court documents to be digital only.  We currently have Adobe integration with our software and will be using Adobe to sign the documents.  Currently most County Attorney's offices user Reader not Acrobat.
    Question:
    We are using a Topaz Systems SigLite 1x5 LCD Signature Pad as our test/training signature pad.  In Reader when we try to sign we are not getting a signature capture window, instead we are only able to use the default Adobe signature options of drawing, text, or inserting an image.  Is there anyway to get the signature capture to appear for use when signing?  (assuming all of the security properties for the document are set properly, which I have verified) I can get this to work perfectly in Acrobat. I'm trying to make the process of signing all of these docs for the attorneys easy and with the fewest amount of keystrokes and clicks as possible.
    Thanks!
    --erika

    Check to make sure that it's actually available in Reader. I think the following should show it: Help > About Adobe plug-ins
    There is also a user preference that can affect its availability: Edit > Preferences > General > Use only certified plug-ins
    If this doesn't help, check to make sure the plug-in is actually present in the plug-ins folder for each Reader installation.
    If you can confirm the the plug-in is correctly installed and loaded in Reader and it still doesn't work, I'd then contact Topaz.

  • Adobe forms issue with signature pads

    Hi everyone,
    I am new to and just joined  this forum as I never had to until this point. I am having some strange issue with adobe forms and using signature pad.
    I have a form built using adobe X. I am using Topaz signature pad to have a digital signature in my form. My application (which was built on Progress 4GL) opens up this form using rich text editor. Most of my clients remote login to use the application. Every now and then my clients complain that whenever they click on the signature field on the form to open up the signature pad window, it kicks them out of the whole application. This happens so randomly that they can't predict when it occurs. I logged each and every lines on my code to see if there's any issue with the codes but they all execute fine. And I can't log after the form is open as adobe takes the control and they handle the  communication with signaute pad. So far I have checked if there's any memory leakage that would kick me out and it's fine. And I think there's no driver issue as this happens randomly. A client who gets kicked out 1st time if tries the 2nd or 3 rd time following the same steps and same form, can successfully gets the job done.
    Have any of you had faced similar issue. If you have any solutions or ideas that would be a great help to me.
    Thanks!!
    Him

    Updates: Just found out that this issue rises only to the clients using Wyse terminals. Has anyone had any issue using Adobe forms and Wyse terminals?

  • Signature Pad Compatibility

    Is Acrobat DC compatible with Topaz signature pad systems? My business uses these devices and I have heard that previous versions of Acrobat had difficulty working with Topaz.

    Hi wulfgar01,
    Adobe is open to all the plugins and for specific details about compatibility you can contact the manufacturer of the plugin (Topaz).
    You can refer to this PDF file for the steps to configure Topaz with Acrobat settings : http://www.topazsystems.com/Software/download/adobexipluginhowto.pdf
    In case if you experience any issue please let us know. We will be happy to help you.
    Regards,
    Aadesh

  • Using a Signature Pad in Adobe Reader Ubuntu Linux??

    We are wanting to move away from Window and us Ubuntu Linux on our field computers.  The only problem is we have a signature pad and we need that to work in Adobe Reader.  We are using a Topaz signature pad.  I have been in contact with the company and they have been very helpful.  They have a driver for the signature pad in linux but they do not have a plugin for Adobe Reader.  Does anyone know a signature pad that will work in Adobe Reader?  Does anyone know if there is a plugin for Adobe Reader that may be used to work with the current signature pad we have.  Topaz said they can help me get set up to the point of going into Reader but then we would have to go the rest of the way.  Does anyone have any advice?
    Thanks

    I'm also experiencing the same issue where we go to open a document and it takes a long time to verify each of the signatures. Have you found a solution to this?

  • Configuring adobe xi for topaz signature?

    How to configuring adobe xi for topaz signature pad?

    Hi,
    Please go to Sign pane
    Click on Place signature
    Select "Use a certificate" from the list
    Drag an area on the PDF to place the signature.
    this will open a signature capture dialog.
    Draw your signature on the PAD and click Accept
    For setting up the Topaz Signature pad with Adobe Acrobat X and XI, please see : http://www.topazsystems.com/Software/download/adobexpluginhowto.pdf
    Regards
    Aditya

  • We have Topaz BSB signature pads not recognized in virtual environment

    I'm wondering if anyone else is having this problem. Windows 7 recognizes the device. Device lights up, captures the signature and puts it on the document.
    If you change the signature pad, the new one won't work. However, if you log in as another user that hasn't had a signature pad associated with it then the sig pad operates properly. 
    My theory is once a user profile has an established sig pad it won't accept another even though Windows registers the device. The program we are trying to use it with is Meridian Link.
    Any feedback on this issue would be appreciated.

    Hello Jack McM,
    About hardware devices not working or not detected issue, please download and run the fix tool from the following KB to diagnose and fix the issues.
    https://support.microsoft.com/en-us/mats/hardware_device_problems
    Additionally, please contact the manufacturer as Rick Dee mentioned.
    Best regards,
    Fangzhou CHEN
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Can you sync a Topaz Signature Capture Pad to sign off on signatures?

    Can you sync a Topaz Signature Capture Pad to sign off on signatures?
    Wanting to have a space in the form for customers to sign their signature, is this possible?

    FormsCentral does not support signatures.
    -Jeff

  • Sign Once (Signature Pad) & Copy Signature Image Many?

    Does anyone know how to sign a document once with a signature pad (or with a signature image applied to a digital signature,we suppose) and then attempted to copy the signature image into other image objects in the form?  We’re assembling large sets of forms with multiple signature areas, and one common end page where the signature is captured by the signature pad.  The requirement is to fill-out all associated signatures so that the customer only has to sign once (yes, this has been approved by legal).
    What we’ve tried to do is to bind and image field in the form to the same XML element where the signature image data is bound. The signature field, of course, is not bound to anything as there is no binding tab.  The problem is where do we find it (if it’s even exposed)?  We’ve written JS to dump the entire XFA data out of the form, but the signature info is just not there.
    Any other ideas we may pursue?  If this helps, we're using a Topaz SignatureGem 1x5 signature pad (see attached link).  We’ll need to worry about invalidating the single digital signature if we can figure this out, but just trying to get through the first hurdle.  Not sure if it's possible, as well, to copy one signature to another in its entirety.
    Thanks for anyone’s help in advance!

    Additionally, it looks like someone opened a thread on doing this a while back, but it trailed-off (no answer):
    http://forums.adobe.com/message/4184259#4184259

  • Signature Pad

    I was assigned the task of testing a couple of signature pads Topaz siglite T-L460 with SUNRAY 270, Solaris 10 x86, SRSS 4.2 SRWC 2.3 in kiosk mode pointing to a windows 2003 terminal server.
    However, after installing the windows components 2.0 with the usb redirector, it presents the pad to all the terminal server users. Does it's necessary to use the redirector? How do I isolate the device for the active user?
    Thanks .
    Estrar

    Hi estrar,
    - if this device is HID able, you don't need USB redirection et all. I use this approach for a barcode scanner or Wireless Keyboard like the Logitech MX5000, it just works.
    - on the other hand, I have the same issue then you when e.g attaching a USB disk to the terminal server. So we decided not to do USB redirection for WTS, but only for phyiscal or VDI XP or 7 Workstations.
    hope this helps, thomas

  • PDF Automatically saves right after signing with an e-signature pad

    Hello,
    Our office is testing out an e-signature pad from Topaz. I've got it working just fine, the only problem is right affter someone signs with the e-signature pad the oringinal PDF saves itself. I would rather have the user use the save as option and save it in a different location so the original form wont be modified and the user can always click on the oringinal to fill out a form, not make a copy of the oringinal then open the copy and fill it out. Is there a way to change this?

    You are correct George. I contacted Topaz about this problem and here's their response
    In the Windows\GemSignPdf.ini file is a parameter:
    SaveAs = 0
    Change this to:
    SaveAs = 1
    and save the file. This will prompt the user for the save location and name as opposed to saving the document as it exists already.
    So I have gotten the Save As working, I wonder why this isn't set as a default but wanted to post this on the forum just in case any other user has this issue.

  • Saving after topaz signature in ReaderX

    I have a pdf form with signature blocks.  I am using Topaz,GemSignPlus as my default method both in Verification and Creation.
    This all works fine if I use Adobe Acrobat. 
    It all seems to work fine in Adobe Reader Until you try to save.
    This document was saved with the Reader Extended PDF > Enable Additional Features.
    What am I missing?

    I ran into that issue and here's my 'fix'. Wasn't Topaz.  I set up forms for others to sign with a Topaz sig pad and here's what I've discovered.  I have 3 steps in my files.  Create the form as a Template (with the form Edit open). Then File, Save As PDF and rename as Fillable.  Then 'Close Form Editing' and then Save As Reader Extended PDF, Enable Additional Features and name the file FILL.  So my files would look like:
    FormnameTemplate.pdf
    FormnameFillable.pdf
    FormnameFILL.pdf
    Then I send the FormnameFILL to the users. When they open the form and start filling out the form, BEFORE they sign the MUST Save the form FIRST.  Sometimes it would require saving after each signature.
    Then if they get the above error, just SaveAs and rename it Formname2FILL or whatever and try again.  Seems I've run into that if the form was emailed or opened previously. 
    It is strange when you get that error and you don't have any other pdf forms open.
    I think there must be something running in the background that hangs with Acrobat.

  • How can I connect my ipad to my mac and use it as a signature pad?

    The company I work for want utilize the ipads we have and use them as signature pads for clients to sign off on authorization forms. Is this possible and How can I got about doing this?

    It has nothing to do with the device. The way Wi-Fi works, an end device can only be associated with a single access point at a time. And the iPad will attempt to latch on to the strongest signal it gets, in case there are several usable access points at any given moment.

  • Multiple Electronic Signatures using Signature PAD

    Hello Experts,
    We have a requirement where we need to capture the electronic signature on thee PDF form at different time. This means I fill the PDF form get the 1st electronic signature using signature PAD and then saved the form. I open the same form and then take the 2nd signature. When we are taking the 2nd signature on the saved form it's making the form and signature invalid.
    Please let me know if there's a restriction by Adobe PDF such that you can't accept the signature once it's signed and saved.
    Thanks, Ritesh

    Yes, that's an e-signature. An option if you need to set up multiple e-signatures is to use stamps. They can be flattened individually, which converts them to regular page contents. The Acrobat help has more information on using stamps and you can use the following free JavaScript-based utility to flatten them after they're applied if you want: http://www.uvsar.com/projects/acrobat/flattener/

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