Reconciliation between Account balance and Deliveries in BP MasterData

Question

Hi.
Version 2007A
We create a A\R Invoice for Customer. Customer pays it. Then he want to return items after and want some money back. How we can do this? (Not by A\R Credit Memo). When I do it by Return it affects Deliveries and return of money affects Account balance. How can I reconciliate this accounts?
In previous version (2004C) I partIy solved this problem by adding Return based on A|\R Invoice. Now I can't see Invoices in Returns maybe this is caused by some settings in the system.
With regards,
Maxim Groonis

Answer 1

Hi Maxim,
if the customer only returns some of the items previously sold, could you not use correction invoice?
Are the items actually returned or do you just need to create an accounting transaction?
To receive goods back into stock you can use either a goods return or a goods receipt, it depends on how you want the stock booked back into the warehouse, the item cost it had gone out with or a new item cost. Also, do you need to re-deliver the stock to the customer? If not, deliveries may be closed/cancelled manually as desired.
What I do not understand is the VAT aspect, if you issue a sales invoice with VAT, then that amount has to be given to the tax authority. If you issue a credit memo, the VAT amount on that can be claimed back. Does your localisation work differently?
If you just need to credit the customer, you can do that using manual journal entries, you need to be careful however with the tax reporting. It would be best to check with the company accountant  what postings s/he wishes to achieve.
All the best,
kerstin