Reconciling Emails--NOT!!

Please help.  I'm a small non-profit, just purchased the Curve 8350i (Sprint/Nextel).  Installed Blackberry Desktop Manager and can't reconcile emails as part of the sychronization process.  The option is not even highlighted.  Talked to Blackberry Tech Support who said reconciling emails is not an option!!!  What is the point of a blackberry if you have to delete every email twice (once from Outlook and once from the device)?  Is there another alternative?  My very old Blackberry and the corresponding software allowed me to reconcile--why wouldn't the newer versions?

ledojcdc wrote:
Please help.  I'm a small non-profit, just purchased the Curve 8350i (Sprint/Nextel).  Installed Blackberry Desktop Manager and can't reconcile emails as part of the sychronization process.  The option is not even highlighted.  Talked to Blackberry Tech Support who said reconciling emails is not an option!!!  What is the point of a blackberry if you have to delete every email twice (once from Outlook and once from the device)?  Is there another alternative?  My very old Blackberry and the corresponding software allowed me to reconcile--why wouldn't the newer versions?
Sorry--on a persona BIS account, message reconciliation is not a function. The BlackBerry Tech was right.
Doesn't matter whether non-profit or what, if you have a personal BIS account, nope. It is a function for corporate BES acccounts.
So, your "very old BlackBerry" on which it worked, what BlackBerry model and software was that... a corporate BES device?
Even new devices can reconcile email, as long as they are on a BES (BlackBerry Enterprise Service) account.
Good luck.
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