Reconfig call flow (?) after upgrading to CCM4.1(3)

Hello everyone,
I upgrade CCM 3.3(5) to CCM4.1(3) without any errors. Yet the follow call flow seems not working.
How could I reconfig it in new CCM server? Thank you for your reply.
Outside callers call to hotline#
- Carrier translates it to local#
- CallManager translates it to 1500 and sends it to Unity
- Unity plays greeting of hotline call handler and transfers call to extension #1001
- If 1001 is busy or not answer, call is forwarded to 1002.
- If 1002 is busy or not answer, call is forwarded to 1003.
- If 1003 is busy or not answer, call is forwarded to voice mail of hotline
Howard

Hi Howard,
Hope things are well for you:) It seems like this should work regardless of the Unity version. What number/DN do you have setup up for the Voicemail box for the Hotline? It can't be 1500 because that is the Call Handler correct. You might want to do a test setup and make the last forward step a phone like a 7940 so that you can see what number is being presented to Unity in the final forward step (you may be able to use Unity Call Viewer, not sure about your older version).
It seems likely the problem is in the number being presented vs the number you have configured for the Hotline Mailbox.
Hope this helps!
Rob

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