Reconnecting to internet after shut down

I have just got an ethernet connection. I put in a password in 'Internet connection' but every time I shut down the computer the password changes. In order to reconnect I have to phone the server and get them to reconfigure it. After two days on the phone with senior technicians they too are stumped. Any suggestions welcome

If you have an ethernet connection you don't need to use internet connect.
Do you mean you have PPPoE connection? Can you give more details, what kind of modem/router are you using?

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Hi @devitojj
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Reconnecting to internet after shut down

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