Record Chat

Does anyone have an idea why I can not use the record chat function of iChat. Does the other user have to be using iChat? My kids use a PC at home with AIM. I use iChat and talk and see them fine. I can do every other function, but the Record Function is dim and can not be selected. Thanks.

Hi,
In order to use the built-in recording function, the other person does indeed need to be using Leopard iChat. Fortunately, you can still record anyone using 3rd party software such as iChat Conference Recorder.
-Glen

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  • HT201272 can someone help me with this chat session.Font Size You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email. Privacy Policy Advisor [4:49 p.m.]: Hi, my

    Font Size
    You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email.
    Privacy Policy
    Advisor [4:49 p.m.]:
    Hi, my name is Jacob. It'll be just a moment while I review the comments you provided.
    Advisor [4:49 p.m.]:
    Hello Machelle, how may I assist you today?
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    Were these individual purchases? If so could you provide the name for each individual purchase?
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    Customer [4:57 p.m.]:
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    Duetoronomy
    Customer [5:00 p.m.]:
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    Customer [5:03 p.m.]:
    yes thank you!
    Advisor [5:03 p.m.]:
    Excellent, one moment please.
    Advisor [5:05 p.m.]:
    I apologize but after reviewing your account, it looks like we have already issued 3 exceptions for you to re-download your audiobooks in the past. Back on 02/23/2013. I apologize but we will be unable to do another exception for you. 
    Customer [5:06 p.m.]:
    that down load did include the new books of the bible that I had.
    Customer [5:07 p.m.]:
    that down load did not have the new testament books of the bible that I had
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    While reviewing the notes, this was issued to add all available audiobooks bought on your account. I again apologize but I will be unable to issue another exception to you. As the previous advisor did inform you to make sure to back up your files.
    Customer [5:08 p.m.]:
    the other advisor did not down load the new testament books. The advisor did not restore all of the books that I had originally brought.
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    While looking closer, the books that you are missing are no longer available to be re-downloaded. This is the reason why they were not added back to your download queue when he issued them. Unfortunately, as we do not handle the content on the iTunes store you will need to get in contact with the publisher of the content as they were the ones two remove or modify these books on the iTunes store. If you would like I can provide a link to their support site.
    Customer [5:11 p.m.]:
    yes they are I saw them.
    Advisor [5:11 p.m.]:
    They may have been modified by the content owner. This will be the reason why they were not added. As Apple does not control 3rd party content on the iTunes store. You will need to get in contact with them as we are unable to re-add this content back to your download queue.
    Customer [5:12 p.m.]:
    it is I just looked at it in the itunes store
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    the material is still the same. The store does have it.
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    Machelle, if the items have been modified since you bought them, they will be unavailable for us to issue them back to you. You will need to get in contact with the providers for these books as they are the content owners and we do not have access to issue these back to you.
    Customer [5:14 p.m.]:
    the are still the same bible books that I purchased at the store.
    Customer [5:14 p.m.]:
    The audio books are the same. When I buy it again nothing will be different.
    Advisor [5:14 p.m.]:
    Machelle, I understand this. This is what our records are showing. When the previous advisor tried to re-issue them to you they were unable to as they have been modified on the iTunes store.
    Advisor [5:15 p.m.]:
    In order to receive further support for this issue you will need to get in contact with Media Group as they are the content providers for these audiobooks.
    Customer [5:15 p.m.]:
    I will buy them from another source. Don't say they have changed. The books are the same books I brought. They are at the store.
    Advisor [5:16 p.m.]:
    Machelle, Apple does not handle the content for 3rd party publishers on the iTune

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