Record/transcode hold music

is there software available to record audio to g.729 for MOH? We have some stuff but it sounds pretty bad and I would like to record straight to g.729
thanks

you can use Micorsoft sound recorder or and recorder and downloading g.72 codec.
http://www.voiceage.com/freecodecs.php

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How do I make a quality recording of streaming music (and get into iTunes)?

I'd like to make a recording of some streaming music. I called Apple Care and the agent suggested using Quick Time. Yes, I can make an audio recording, but it included a lot of background noise. (I could even hear myself tapping on my computer when I listened to the playback.) Next, I tried using Soundflower because in the "Internal Audio"section of this page, I got the impression that I wouldn't be using my "live" mic on my MacBook Air, but it did. Again, I could hear background noise.
Is there a way to make a better recording of streamed music from the internet...without being a technical wiz? I am not. Thanks for your help!

If you do a general web search you will find multiple answers. iTunes does not do what you want to do, nor any Apple software as far as I am aware. Possibly what you are doing is strictly speaking skirting legality (if the stream producer doesn't simply make a simple way to download) which makes providing an answer on Apple's forum (where according to terms of use we have to remain legal) complicated.

Hold music

Just something I'm curious about:
The music my conversation partner hears when (s)he is put on hold on my iPhone (by pressing and holding the mute button for a few seconds), is this provided by my iPhone, or by my operator?
The logical follow-up question would be "can I change it?", but I can guess the answer to that one...

I guess I'm lucky then, because my provider (BASE in Belgium) apparently does provide hold music.
Strange, because it's quite good, and of a much better quality than the music you hear when calling their customer service...
Thank you both for the swift reply!

Can I repeat and record the same music tracks in Itunes

How can I repeat and record the same music tracks in Itunes

I would advise against this.
You can redownload some itunes purchases from itunes, but there is no guarantee that it will be there in the future.

Names of the default hold music?

I was wondering if there is a way to get the names/artists of the instrumental hold music in Adobe Connect 9. I like the tunes and would like to buy them if I could get the names of them. Here is the info on the adobe connect version we use:
I figure that getting the names of those songs is a long shot, but I figured that I would try.

What are you using that plays the music? It is music played on an integrated phone bridge? Are you using the Music Player Pod (http://www.adobe.com/products/adobeconnect/feature-details/mp3-player.html)?

Garageband - "System Overload. The audio engine was not able to process all required data in time. (-10011). Im making a song on Garageband and I have recorded guitar, drums recorded on the musical keyboard, and vocals. It now says this, and won't play.

Im making a song on Garageband and I have recorded guitar, drums recorded on the musical keyboard, and vocals. It now says this, and won't play. Ive worked so hard on this and I don't know how to fix it. I am not very skilled or knowledgable in computers and barely know how to operate Garageband as it is. I have many different tracks in this song for different drums and beats. Please someone tell me how to fix this, I'm not even finished it! And again I am not very informed on how to work computers as well as most of you are, just saying. thanks!!!
P.S.: In my about this mac thing, it says i have version 10.9.1, 2.26 GHz Intel Core 2 Duo, and Memory is 2 GB 1067 MHz DDR3

Could you do this?
Go to Finder
Go to Applications
Go to Utilities folder
Launch Activity Monitor app
go to its Memory tab on top
tell us what you see at the very bottom?
Here is a sample of mine.
I bet your page/swap amount will be huge.
If there is not enough RAM, OS X temporarily stores RAM data on the harddrive and tries to retrieve it back into RAM when needed, unfortunately that is so slow that GB throws an error as it cannot play it all in real time.

Contact center script menu on hold music

I have a script that is working. I have a menu and they want a music on hold to play while the menu goes through its retry. How do I get music on hold in between the retries?

They want to hear a prompt and after the prompt plays be able to input a digit to be routed to vm. If they dont input a digit the run the prompt two more times and then go to vm. They want hold music in between the prompts. I am running the menu prompt in the script but it gives out silence in between prompts.

Tcl code for queue hold music file

Hi everyone,
I'm having a UC520 receiving ouside calls and based on the number dialed, calles are being put in different queues with different welcom message. But after the welcome message I need every queue to have its own hold music different to the other ones. Is there any way to do so?
Thanks,
Hfor
Sent from Cisco Technical Support iPhone App

Hey Paolo,
I just can't find the website you've mentioned in your profile. Took a look on all of your B-ACD/AA notes but didn't find the modified version of it.
Thanks

Whats the hold music like on an iPhone?

I think the best hold music I have ever heard was on a toshiba phone I think. I have rung many call centers and as you know they put you on
hold and one of those bulk by all-purpose business phones has a nice ditty-song done on something like a ZX spectrum but softly. Anybody
else heard that ditty-song?
Samuel, UK

Well I found it. It was Grensleves with a harp instrument:
http://www.youtube.com/watch?v=2sh6fvk1o1U
Don't forget how much more retro that will sound over an old phone

Custom on Hold music problem

Good Afternoon,
Attempting to add custom on hold music to our UC540.
I received the on hold file as a .wav so I converted it to a .au format as that appears to be the preferred file type for Cisco's on hold music.
When I listen to the file after conversion, in Windows Media Player the file sounds perfect, but once I add it to the UC540 and set it as the desired file I get nothing but static when placing a call on hold.
I can't figure out where the problem is because when you test the audio file before importing it using CCA it plays fine with no distortion or static.
Any help is appreciated.
Thanks,
Corey

You can't use just any audio format. Windows media player doesn't care how your .wav file was produced, but Cisco does.
To install a new audio prompt on Call Manager:
Media file must be encoded as a 16-bit wideband PCM wav file.
Messages on Contact Center (UCCX) have a different format.
Media file must be encoded as a CCITT uLaw 8-bit 8 KHz Mono PCM wav file to be compliant with G711 codec. Use aLaw in Europe and Australia.

On Hold Music/Messaging

Are there any folks looking at providing any form of music on hold, or better yet a basic business message on hold. We are trying to envision the replacement of traditional business telephone system/services with an ALL Skype environment.
Anything in the works?

Unfortunately, there is no built in way to play hold music. I have, however, found a way to do so.
More or less you replace the audio input that is your voice talking into a mic with music playing from another device. What you need to have is an auxiliary cable and a separate electronic device supplying music. Put one end of the cable in the headphone/output jack of the supply device, and insert the other end into the input jack (microphone jack, or the single jack on some computers˚) and skype will play the music from the supply device to the other person or people on the call with you. This also stops your mic from operating until you pull out the cord, so you can scream like a banshee, push over buildings, etc. and they wont be able to hear you. If you have video on, it will continue to stream the video.
The one unfortunate part about this is the fact that it includes 'manual labor' and you can't just click a few buttons. To make this work you need to have a spot to plug in the supply device readily available, and be able to jam a cord in within a few seconds. Also, you have to remember to unplug it once you're done.
I'd suggest practicing this with a friend to make sure it's working before using it with a client if you operate skype in a business setting.
˚=For Mac users with the single port, remember to switch the port from output to input in System Preferences>Sound. Towards the bottom there should be the statement: Use audio port for: (then either Sound Output or Sound Input). You want it set on Sound Input for this.

BT Hold Music

Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
CG Over An Out

ComputerGeek wrote:
Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
I would like something along the lines.
Good morning Your through to BT. How may I help you today
toekneem
http://www.no2nuisancecalls.net
(EASBF)

UC320 Hold Music Distorted

Hello guys,
I have a UC320 running 2.1.4 and am having trouble with the hold music. I have tried two seperate DVD/CD Players and no matter what cd or player I use the sound is VERY disroted. There is no way to adjust the volume/gain coming out of the devices, and the sound is normal on headphones or through an amp.
I cant find a way to adjust the volume of the music on the UC320 (is there even one?). It basically sounds like its up to high..
What is my next step?

Erik,
One additional check for audio quality and volume is to dial the external Music source from a registered phone:
From a phone(example SPA50x)
-> Setup -> (1)Directory -> (3) Corporate Directory -> (1) Internal Directory -> browse to ExternalMusic xmusic -> press dial soft button. This will connect you to music source.
Can you also lower the volume of your external music source connected to UC320W?

Change Hold Music

Is there any ways to change Hold music on my mobile. Because i am using conference call. on that time i need to customize my song as hold music. Please help me.

May we know the phone model that you are using so that the other users can assist you better?
Aleisha11

What is the recording capacity for music on my ipod shuffle?

what is the recording capacity for music on my ipod shuffle?

It depends on the size of the file and the memory your iPod has like 2GB.

Record/transcode hold music

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